I am fed up with calling them. There is an employee named Bhuvaneshwari A who lacks experience; she keeps saying that a sum of 99.22—which is due every week—will be available "next week."
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See what reviewers are saying
Steffi Anderson, you have been a star in helping me out with the refund request. I was struggling to get it sorted and still needed help. You came along and made it not only look easy to commun... See more
Allan is a good and friendly reliable person and highly recommend that. All problem resolve fast. Happy with the services and satisfied 🙂
Amazing customer service from top to bottom, couldn’t fault a thing, handled with care and provided me with a lot of information which was really helpful with my onboarding. Recommend highly Mr Allan,... See more
Company details
Written by the company
"At Datman, we excel in delivering a seamless payment experience, combining traditional and modern payment solutions."
Contact info
Sarnia House, Le Truchot, GY11GR, St. Peters Port, Guernsey
- +443330165548
- info@datman.je
- www.datman.je
4.3
Excellent
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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I am fed up with calling them
I am fed up with calling them. There is an employee named Bhuvaneshwari A who lacks experience; she keeps saying that a sum of 99.22—which is due every week—will be available "next week."
October 21, 2026
Unprompted review
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Allan is a good and friendly reliable…
Allan is a good and friendly reliable person and highly recommend that. All problem resolve fast. Happy with the services and satisfied 🙂
October 8, 2026
Unprompted review
Allan
Allan is a highly reliable and professional agent. He is always willing to support us.
October 7, 2026
Unprompted review
Afsara pharma is very kind and helf…
Afsara pharma is very kind and helf full thanks and great service
August 19, 2026
Unprompted review
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Steffi Anderson
Steffi Anderson, you have been a star in helping me out with the refund request.
I was struggling to get it sorted and still needed help. You came along and made it not only look easy to communicate with your quick replies but, provide an amazing friendly and professional service throughout.
Many thanks again for your help and support.
Nick
July 10, 2026
Unprompted review
Guide me thoroughly and precise
Guide me thoroughly and precise, what ever I wanted completed with ease
June 15, 2026
Unprompted review
This company works in conjunction and…
This company works in conjunction and as a merchant for foodhub. Foodhub is an online grocery and fast food ordering platform. Even though Datman takes the payment from the customer through the app for the goods the customer has purchased and my business has no details of the payment etc. But when there is a chargeback and my business had 5 or 6 in a few days, amounting to a lot of money, then the problem becomes the retailers. So this amounts to fraud by Datman. We have to pay the customer back. There is a lot of mistakes here by Datman due to regulations, PCI DSS compliance, which we have not done and so forth. A lot of trouble for Datman just on this technicality. Don’t want to reveal too much here also as you may understand if reading this. On top of this they send you a email to go and directly approach the customer to get the money back. I didn’t go due to my and my staffs safety and welfare. Honestly it’s all in the emails. I am looking to take this further and even though this will take time and effort, I will be raising a class action lawsuit against Datman and Foodhub. I will be using a company called Leigh Day based in London. They work on a no win no fee basis and hopefully others will see this and look out for Leigh Day raising this injustice. It will take a lot of time and effort from me, so anyone reading this and who has been in the same situation as me, please be patient and you will hear more soon.
April 7, 2026
Unprompted review
Reply from DATMAN
HI Amjad
You are right, we are Foodhub's payment processors, as it says on the card form while making a payment.
The email you got for the chargeback ensures transparency, so you are aware.
As for reaching out to the customer, we had good success rates with stores reaching out to their customers as at times the customer is unhappy and has raised a chargeback (dispute) for not receiving good food, etc.
Not all disputes are raised due to fraud and hence it is important for us to strike a good balance of strict declines (adding friction to end customers for paying for their food) against letting fraud through the door.
It is also worth mentioning that Datman fights ALL chargebacks raised on any account with us (including Foodhub stores) with evidence that we can produce, including the invoice for food, the delivery receipt (if one is present), past transactions from the same customer and much more, so that the merchant wins the money back.
The email you have received would mention if the chargeback is just raised and is being fought for OR you have lost it and the funds are gone.
We have a good win rate of more than 60%, indicating a high chance of the money coming back to you once the case is closed.
As for the weekly rent, that is mentioned in your contract with Foodhub and Datman individually from the day you start trading.
The rent is not fixed and can be finalised when the account is onboarded.
Please feel free to reach out to our support, reply to the chargeback intimation email to reach out directly to the risk assessment team or reply here, and I will be happy to have a call with you and resolve your issue.
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Amazing customer service from Allan
Amazing customer service from Allan. He was very professional and helpful and knew what he was doing. Thank you Allan
March 26, 2026
Unprompted review
Shocking company
Shocking company, take money immediately, refunds when it goes wrong 3-5 working days.
January 30, 2026
Unprompted review
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Very helpful and considerate.
December 17, 2025
Unprompted review
👍👍👍👍👍👍👍👍👍👍👍👍
December 16, 2025
Unprompted review
The service is amazing payouts are…
The service is amazing payouts are always on time. Ooli was amazing to help out with my payout and took responsibility for the full matter to help me
December 11, 2025
Unprompted review
Great Support
Great Support. Resolved my query within few hours and contacted me at a very convenient time.
December 9, 2025
Unprompted review
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It’s was just prompt and excellent…
It’s was just prompt and excellent service in resolving the issue
December 9, 2025
Unprompted review
Good service
December 3, 2025
Unprompted review
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