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Darlaston Builder's Merchants Ltd Reviews 

134
•
TrustScore 4 out of 5

4.1

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable, consistently providing a warm and welcoming environment during visits. People also appreciate the top-tier service and expert advice when choosing materials for their various building projects. Some reviewers were not happy with the delivery service, noting occasional delays, incorrect addresses, and damaged items upon arrival. Consumers also mentioned that communication regarding delivery schedules could be significantly improved to avoid waiting around all day. Despite these specific challenges, shoppers continue to value the prompt problem-solving and overall friendliness of the team.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting top quality support, quick... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise fast and on-time... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who go... See more

Product

Consumers find product experiences to be mixed, as many reviewers frequently praise the wide range of goods... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Darlaston had problems delivering my order on the day promised but arranged for the next day. 7.30 pm my ordered arrived they put extra delivery on that night. Well done lads

Rated 4 out of 5 stars

"Brilliant service from Darlaston builders merchants , Staff were super helpful, friendly, and knowledgeable - made finding what I needed really straightforward. Highly recommend .

Company replied

Rated 5 out of 5 stars

I ordered 12 fence panels and placed my order by phone which I wouldn’t normally do. However, I had been on the website and seen them and thought I’d give it a go and ring. They were helpful and frien... See more

Company replied

Rated 5 out of 5 stars

I am absolutely amazed at the level of expertise and enthusiasm the staff at Tysley have especially Satti this guy needs promotion to managerial . Im a local builder and shop at Camabest mostly but no... See more

Company replied

Company details

  1. Building Materials Supplier
  2. also in
  3. Cement Supplier
  4. Landscaping Supply Store
  5. Plumbing Supply Store
  6. Sand and Gravel Supplier
  7. Turf Supplier

Written by the company

At Darlaston Builders Merchants, we take great pride in being your trusted partner for all your building, landscaping, paving, and roofing material needs. Our commitment to offering unbeatable prices on high-quality products makes us a preferred choice in the industry. With convenient branches located in Darlaston, Walsall, Wednesbury, West Bromwich, and Kitts Green, we are dedicated to serving our local community with a wide range of materials tailored to your specific projects. We invite you to explore our extensive selection, which includes special deals on natural stone paving, bricks, blocks, slabs, and pavers. Whether you're undertaking a small home improvement project or a large-scale construction job, our knowledgeable team is here to help you find exactly what you need at competitive prices. For those looking for expert advice on brick matching, our specialist Dawn is just a phone call away at 07831 142092. She’s ready to assist you with personalised recommendations to ensure you achieve the perfect match for your project. Additionally, we understand the importance of convenience, which is why we offer a reliable kerbside delivery service to ensure your materials arrive when and where you need them. Don’t hesitate to reach out to us today at 01922 211111 to learn more about our products, services, or any special offers we currently have. At Darlaston Builders Merchants, we are here to support your building ambitions every step of the way!

Contact info

4.1

Great

TrustScore 4 out of 5

134 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(134)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

BRILLIANT!

BRILLIANT!

I’ve got to say Darlington Builders come with a GOOD rating from me after the service that was presented & delivered to me.

PUNCTUAL.
HELPFUL & lots to offer.

HIGHLY RECOMMENDED.

Ask for Dawn even though the rest of it’s staff are as helpful as Dawn.

Sorry Dawn if you get loads of calls..lol

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great building products

Used many times, they have a wide range of products at great prices

Brickyard offer a great match to nearly every brick, Dawn is full of knowledge and always happy to help

October 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I needed some bricks to match a…

I needed some bricks to match a neighbours extension, it was impossible to get a near match until Dawn at Darlaston Builders worked her magic. Dawn ensured I got he exact brick I needed and managed the delivery to the customers site like without any problems. I would highly recommend Darlaston Builders and in particular Dawn who went above and beyond in providing an excellent customer service! Thankyou Dawn!

October 23, 2026
Unprompted review
Rated 1 out of 5 stars

I would leave no stars if I could

I would leave no stars if I could, terrible customer service, no concept of communication with customers, and no aftercare when dealing with incorrect orders. Will never buy from here again!

October 17, 2026
Unprompted review
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Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Very disappointing experience with Daraladton Builders Merchants Warehouse. Based on my experience and concerns about how the business treats people, I would think twice before recommending this company. Good customer service and fair treatment should be basic standards for any business. Unfortunately, my overall impression has been very negative, and I would like to see the company take greater responsibility and treat people fairly. Definitely not impressed.

October 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Super Sied

Was in trouble and needed some porcelain tiles as my supplier couldn't get them in time.
Sied helped us get some first class tiles and arranged for then to be delivered earlier
Top service and bloke
Well done Sied

September 1, 2026
Unprompted review

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