Very unfortunate, but I was not satisfied with my delivery. I was waiting for a dinner table which was around 30 kg and the guy who delivered table just left me with it outside of the building. I'm 53... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DB Schenker Sverige
Hi Celia,
Thank you for sharing your experience, we are so glad to hear this.
Take care!
Felicia
Advertisement
Reply from DB Schenker Sverige
Hi Abdoulie,
Thank you for your feedback! We’re happy to hear that you found our service fast and reliable. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Have a nice day!
Felicia
The package was delivered with care and…
The package was delivered with care and responsibility and the postman was very kind and helpful he helped me with the heavy packages.
December 5, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Hadis,
Thank you for sharing your feedback with us! We’re delighted to hear that your package was delivered with care and responsibility, and that our driver was kind and helpful in assisting you with the heavy packages.
Take care!
Felicia
Friendly Service
Very cheery and friendly lady came with my delivery!
December 5, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Laura,
Thanks for your 5 stars and we are glad to hear that you are happy with the experience.
Have a nice weekend.
Felicia
Very rude driver
The driver was very rude and just left a 35 kg package at the door. He lacked courtesy empathy and any basic human skills. I was promised a separate email by DB Schenker. Its been 4 days and I have not received any email from the customer support team
November 26, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Nitin,
Thank you for contacting us.
This does not sound like a pleasant experience at all and we would like to take a closer look at your shipment. Please reply to the separate email we have sent you.
Looking forward to your response.
Felicia
Advertisement
Thanks Dino for excellent service 👌
Thanks Dino for excellent service 👌
November 27, 2025
Unprompted review
Reply from DB Schenker Sverige
HI Tomas,
Thank you for your kind words! We’re glad to hear that Dino could provide excellent service.
Kind regards,
Arash
Sending a package from Sweden to…
Sending a package from Sweden to Germany, they can not even have a phone number where to call as a customer support to find where the package is, worthless service !!!
November 25, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Odul,
Sorry to hear about your issues regarind tracking your package, for us to be able to investigate what has happened I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Nice chat services
November 24, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thanks for the kind words about our chat service!
Have a great day,
Sebastian
The best customer service
The staff are the best, I had an incident at pickup shop and the patience of listening to my report and the calmness of the staffs is on another level
November 21, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Annrose,
Thanks for your review!
Always happy to hear that we are able to help in the best way possible!
Have a great day,
Sebastian
Advertisement
They give notifications on time with…
They give notifications on time with fast delivery. Customer care is always on point with politeness.
November 22, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Kalich,
Thank you for your great feedback! We’re glad to hear that our notifications, fast delivery, and customer care met your expectations. Your kind words mean a lot to us and help motivate our team to keep delivering excellent service🌟
Best Regards,
Kasper
Very Poor Delivery Service
I was unable to select any additional delivery options for my order, and today I received a large and heavy shipment. When the courier called prior to arrival, I asked if he could assist by placing the delivery in the elevator, as I am pregnant and unable to lift heavy items. He responded in an unprofessional and dismissive manner and stated that he would only put the delivery in the elevator before abruptly ending the call.
Upon arrival, the shipment was significantly larger and heavier than expected, including a substantial wooden pallet beneath the boxes. The courier placed the entire load in the elevator and left immediately. Even with assistance at home, it would have been impossible for us to lift or move this safely on our own.
I find the conduct unacceptable. First, the refusal to provide basic assistance to a pregnant customer; second, the unwillingness to bring the delivery to my door, even for an additional fee; and third, the fact that he had the proper equipment to complete the task quickly and safely. The overall experience was extremely disappointing.
November 19, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Tatjana,
I'm sorry to hear about your experience regarding the delivery.
For us to be able to investigate further we've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Updated response 24/11:
We have tried to reach you but unfortunately have not received a response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Kasper
I had a parcel sent by GLS
I had a parcel sent by GLS. But I didn’t receive a message or an e-mail to collect it
When I called I was given directly the parcel number and the name and location of the shop to collect it
November 17, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Nana,
Thank you for sharing your experience. We’re glad to hear you were able to retrieve your parcel after contacting us, but we understand it would have been smoother with a notification beforehand. We’ll take your feedback with us to help improve communication going forward.
Kind regards
Arash
Horrible left at the bottom of my…
Horrible left at the bottom of my building right next to the elevator, not on my floor or outside my door. Very unsafe! Anyone could have just taken my package!
November 13, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Frida,
Thank you for your feedback. I understand your concern. The delivery was booked with a digital one-time authorization, which you signed, allowing us to leave the parcel without a signature. I also saw that no floor information was provided, which is why the parcel was placed at the building entrance.
If you have any questions or concerns, please feel free to contact our customer service, we’re here to help 😊
Have a great day!
Julia
Advertisement
Avoid them!
Avoid them!
I ordered a bed and after one month of waiting they suddently announced that they will deliver the bed the same day without other warning! (not possible to join somebody before and they did not respond to the email)
Not their fault but it was the wrong pieces so they arranged an appointment to retrieve the wrong part but didnt come to the appointment! (Unannounced again...they told me the next day that they were to busy...) So I had to take another day off for that!
August 15, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Damien,
That’s not the experience we want for our customers, to be able to investigate further I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
The person I spoke with was very helpful. He was keen to help efficient and polite.
The person I spoke with was very helpful. He was patient and spoke English very well. He worked efficiently but at the same time demonstrated his interest in solving the problem.
November 6, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi John!
Thank you so much for your kind feedback!
We’re delighted to hear that our team member was helpful, patient, and made sure your issue was resolved efficiently.
Your words mean a lot to us, we’ll be sure to share them with the team.
Have a nice day!
Filip
Complete lack of information and…
Complete lack of information and professionalism. I’ve called them 3 times without any information and sent 3 emails without anything either. As of today I still have no idea where my package is or when I will receive it.
Update: Was recently informed by the company I purchased from that they have lost the package and do not know where it is
November 4, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Roland,
We’re truly sorry to hear about your experience. We’d like to take a closer look at what went wrong and have therefore sent you a separate email to request more information.
Have a nice day!
Julia
Seriously damaged package
Seriously damaged package, the vitamin pills came out of the original package.
October 31, 2025
Unprompted review
Reply from DB Schenker Sverige
Hello Gábor,
Thank you for sharing your feedback! We’re truly sorry to hear that your package was damaged and that the contents were affected. That’s not the experience we want for our customers.
If you haven’t already, you can submit a claim through our website so we can review this further.
Best regards!
Nava
Advertisement
Stellar
Stellar. Always on time. Diana, the driver is super professional and kind.
October 28, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Eivor
Thank you so much for your wonderful feedback! We’re delighted to hear that your deliveries arrive on time and that Diana provides such professional and kind service, we’ll be sure to share your praise with her.
Kind regards
Arash
customer services
I have contacted the customer service and i was connected to a person named "Elise" they were professional, fast response and helpful.
October 24, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your feedback! We’re delighted to hear that Elise provided professional, fast, and helpful service. We really appreciate you taking the time to share your experience.
Best regards,
Nava
A 5 star call
Louise was an excellent communicator who was able to speak flawless English and arrange a different delivery option. I was very satisfied with my call and look forward to receiving my package.
October 16, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Stewart,
Thank you for your nice feedback.
How happy we are to read this, Louise is truly a star!
Have a nice day!
Felicia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.