DB Schenker Sverige Reviews 

We recently imported a bathtub from Germany. The vendor had prepared all the required documents with care, and everything went smoothly—until the crate arrived in the U.S. That’s when DB Schenker took over, and the process fell apart.

From the moment they got involved, they started bombarding us with new questions every few hours. Despite the vendor’s meticulous documentation, they immediately made it clear that we would be incurring storage overcharges until their internal process was complete. It felt predatory from the start—and unfortunately, that was just the beginning.

Nearly two weeks later, we're still stuck at the same point. Multiple emails per day, a long and growing list of people copied in, and never any clarity on who is actually responsible. When you call, no one is at their desk. Communication is fragmented and inefficient at best.

We’ve responded to every single email within minutes. We’ve been in business for over 15 years and occasionally import goods, although we’re not a dedicated importer—but I have never experienced anything this disorganized or stressful. It has cost us time, money, and a great deal of unnecessary aggravation.

Would not recommend. Proceed with caution.

terrible service - didnt connect the requested contact number in sweden to have package released etc.. instead continued to poorly attempt to call me in the USA (which made no sense) - barely received my item

Delayed delivery even though booking was made, twice in a row and still now awaiting for the third time.
Puts false information under reason of unsuccessful delivery "Receiver not at home", but we were 3 people at home, with a dog that barks whenever the door rings, the delivery did not show up. In fact, after customer support call, they said the delivery never left the terminal. Get your shit together.
Worst experience I've ever had with a shipping company.

The company website is quite confusing, but the attendant at the customer service was very helpful and patient with me.

It is very quick delivered and the product reach safe

All good. Very helpful

Very good service, even in the depths of a forest.
What a shame that you go through Trust Pilot; once they called me to change a comment.

A++++ Good communications

I chose the delivery time between 09:00 and 12:00. After they were several hours late, I contacted customer service, and they told me the package would arrive by 17:00. Be prepared to skip work that day just to receive the package. Absolutely terrible.

Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊

The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!

Excellent service

Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.

Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.

delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute to remove the box from the pallet. That might not be their duty to collect pallet from the customer but it would have been nice to pick it up