Digital Federal Credit Union Reviews 

They are holding a sizable online deposit hostage for over a week. I understand it needs to be verified, but that can be done with a simple phone call and should not take that long. This is the latest in a string of mishaps and bad service. It used to be a good bank but it has gone downhill recently.

Spoke to Matt at DCU today on a loss of check. He was professional, friendly, patient and very helpful. He solved the problem I called about and walked me through the completion of an online form. Having my accounts in front of him he suggested how I might move some funds to a different savings account to earn more. It was a great suggestion and he helped me set it all up. I really appreciate everything he did for me today. - DG

Very helpful, honest and trustworthy. Helped me open my account and get me the lowest rate possible for my auto loan. Friendly staff and amazing service! All thanks goes to Shreyas Gomatam for helping us through the process as well!

Marie was great, but the other reps were absolutely below par in the standards of customer service! I was very disappointed with the way I was treated initially by the customer reps as I was passed around and never given any clear direction in terms of my application. I was told to just upload the same documents over and over again with the reps claiming “DCU is very meticulous, even though I have verified your document I need you to send me page 2” and page 2 was a blank document. And I was than told if I didn’t upload my job letter to which I did, that to just get it financed with your car dealership from whom you purchased from”. You can understand my frustration.

I have been a valued customer of DCU for almost 25 years. My financial goals have always been supported and i have always been treated as a person whose experience is valued.

Joe is the best!! He was very helpful and incredibly patient

My representative demonstrated her ability to complete my transaction with DCU. I had been having difficulty making a payoff deposite/ payment to my credit card. I want to commend her for completing busines my with patience and grace. I have always had a good to outstanding results with DCU representative. This effort was outstanding. Thank you from Peter Moreno and family. 520 753-7279 Tucson AZ.

Annabelle was a huge help. Very friendly and knowledgeable. Amazing customer service!

Customer service

Representative was patient, polite and very informative.

Diana was great, very helpful

Ellen was very pleasant to speak with and was extremely helpful.
She was able to fix the problem that was preventing me from being able to log in to my account and then stayed on the line to make sure that I could find the resource that I needed.

I called to inquire about my application and received clear, easy-to-follow instructions. The representative also provided additional helpful information and thoroughly explained the benefits of membership. Their genuine kindness and friendly communication made the entire experience much smoother.

Excellent 20/10 always great service, thank you Odalisa

Adaly was a very nice representative who answered and helped me with everything I needed

Gabe was awesome. He was very honest and helpful throughout the whole process. I hope next time I come I get to work with Gabe!

DCU is the most unprofessional banking co. I have ever had to deal with. They make you go through their online portal to get help with issues but every time I respond back to them trying to resolve an issue I get a different worker that sends me back to step one over and over again. It is the most frustrating bank institute. I will never do business with them ever again.