Digital Federal Credit Union Reviews 

I needed assistance with my loan payment. My needs were addressed efficiently and I was also given information for if this happens again, which was very helpful. I was very pleased with the service today.

I've been banking with DCU for 18 years and have always found them to be professional, consistent, and helpful. Whenever I need to talk with someone, staff is always friendly and helpful, providing great service and making sure to answer all of my questions. Just today (08.06.26), I needed support from customer service and they gave me all of the info I needed and more and walked me through every step of the way. I've loved this bank ever since I started banking with them years ago!

Kevin helped me alot on starting my first checking account

Very polite, understanding staff and always willing to listen and understand your questions. I always know I will get what I need or at least have the right direction to go in when I call!

My rep was so cool and chill . She answered my questions , explained offers that I didn’t know about and we even shared a laugh at the end . Just wanted to give her Kudos and I hope she gets her a vacation in this summer lol.

My service advocate was GREAT!!!
So helpful, patient, knowledgeable, and kind!!!

Refinancing my auto loan with DCU was quick and seamless thanks to Geetha. She completed the process in minutes, thoroughly answered my questions, and made my options perfectly clear.

The agent Karrin was FANTASTIC very nice sweet patient and very knowledgeable. She was able to take care of me and assist me with everything I needed and more

Thank you so much for everything

Excellent customer services skills.Sheila was pleasant to talk to and had patience while helping me.

All my questions were answered and in detail! I didn’t leave not knowing which I appreciate. Tha was a great help!

She is awesome provided all details clearly

Our rep Carol, was excellent and understood what we needed. She made this process very easy.

Matt was fun to chat with and got my loan refinance done quickly and efficiently.
Appreciate the effort as always.

Justin was on the line with me for almost an hour, and helped me navigate creating my account and applying for a loan. He was very informative and polite.

It was excellent support. Thank you very much!!

I had an amazing customer service experience today on the phone. Geetha had assisted me attentively. She had answered my questions with such a perfect response. She also assisted to my needs swiftly making the experience quick and easy. The only thing I can nitpick about is the wait time, but I have alot of time on my hands so it doesn’t matter. Overall great staff👍

super helpful

I had a call regarding Loan options and process. The analyst, A'lexus was very helpful and has went an extra-mile to provide me the details, handle the process with loan officer and provided all the information in a structured manner.