Digital Direct  Reviews 3,892

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and the professionalism of the staff. Customers consistently praise the helpfulness and friendly demeanor of the engineers and office staff, noting their knowledge and efficiency in resolving issues. Many appreciate the clear communication, fair pricing, and the quick response times, with some jobs even being completed on the same day as the initial contact. However, some customers also noted dissatisfaction with customer service, citing issues like unexpected call-out fees and engineers not completing all tasks within the scheduled time, leading to wasted waiting time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, reasonable,... See more

Customer communications

Reviewers highlight positive aspects of contact, often praising the quick response times and ease of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant family run company. I needed an external aerial removing as it’s not working. Digital Direct contacted me and managed to get someone out the same day to quote and then they managed to ge... See more

Company replied

Rated 5 out of 5 stars

I spoke to a very pleasant lady on the Wednesday, to arrange to have an outdoor aerial fitted, we agreed for the following Tuesday as I had various commitments. On Thursday I had call to say if I was... See more

Company replied

Rated 5 out of 5 stars

Great service. Really pleasant, friendly operative. Quick call out, as called Wednesday, and visited the following day. Gave quote first after inspection, before doing job. Would use this company... See more

Company replied

Rated 5 out of 5 stars

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, h... See more

Company replied


Company details

  1. Cable Company
  2. Closed Circuit Television Store
  3. Electrician
  4. Satellite Communication Service
  5. Security System Installer
  6. TV store

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Issues changing Broadband supplier

I have switched to Vodafone for my broadband, because I own a large older bungalow the supplied router wifi only covers 20%, a while ago I had installed a unifi repeater mesh system to cover the rest of the house. I could not connect the unifi system to the Vodafone router, I had local "expert" try and sort out. After 2 hours he gave up. I called Digital Direct, when the engineer arrived, he configured the Unifi system and now all is working. The engineer was really helpful and very knowledgeable.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, Richard came in diagnosed and confirmed the problem, said the best way to do it and left us with fully restored tv and internet. Checked he was happy with his speeds etc. Punctual, neat and tidy job all for a very reasonable price. Would highley recommend

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick and easy to book. Next day service. Friendly and helpful engineer arrived right on time, diagnosed and fixed problem in half an hour.

May 21, 2026
Rated 5 out of 5 stars

Great condition of item

Great condition of item, arrived promptly and well packaged. No concerns

May 21, 2026
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Reply from Digital Direct

Thank you for completing our review, always appreciated.

Rated 5 out of 5 stars

Excellent service again 10/10

Excellent service.. very professional and confident in the work to be completed.. highly recommend

May 20, 2026
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Reply from Digital Direct

Thank you Mr Fagan, we appreciate your comments and thank you for saying you would recommend our services to others.

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived on time, carried out the work despite the height and all done in less than an hour. Easy to deal with over the phone, very quick response within 2 days.

May 29, 2026
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Reply from Digital Direct

Good to hear that you were happy with the all-round service and your comments have been shared with our team. Thank you

Rated 5 out of 5 stars

Nice engineer

Nice engineer
Explained what had to be done
Very polite
Excellent job

May 27, 2026
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Reply from Digital Direct

We really appreciate your comments and thank you for completing our review.

Rated 5 out of 5 stars

Andy cam out to us and got us up and…

Andy cam out to us and got us up and running in around 20 mins or so. A very nice friendly Guy, and a great company to use. Thank you so very much.

May 15, 2026
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Reply from Digital Direct

Thank you Mrs Taylor. We will pass on your comments to the engineer.

Rated 5 out of 5 stars

The man was on time he checked the old…

The man was on time he checked the old aerial and cable it was completely dead,.He gave me a good price for a new aerial and cable and fitted it straight away, all work was done in a hour .Great job

May 21, 2026
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Reply from Digital Direct

Thank you Mr Mobley, lovely review and comments.

Rated 5 out of 5 stars

Great service

Great service, found the problem, fixed it. I was up visiting my elderly parents and I found they were a local family business and had great reviews for their service. They didn't disappoint and my mother was very happy.

May 18, 2026
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Reply from Digital Direct

What fantastic comments, thank you. We know how hard it can be to trust people that come into yours or your families home and we are really happy that we didn't disappoint.

Rated 5 out of 5 stars

Great service

Great service. Really pleasant, friendly operative. Quick call out, as called Wednesday, and visited the following day. Gave quote first after inspection, before doing job.
Would use this company again.

May 15, 2026
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Reply from Digital Direct

Great review, thank you. We are really pleased that you were happy with the service your received. We have shared your comments with the whole team.

Rated 5 out of 5 stars

Excellent service engineer was…

Excellent service engineer was efficient and most helpful. I would not hesitate to recommend your company well done.

May 15, 2026
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Reply from Digital Direct

Lovely comments, thank you Carolyn. Thank you for saying you would recommend our services to others.

Rated 5 out of 5 stars

Great service 👍🏿

Brilliant service had my sky glass gen 2 43 inch wall mounted was up within seconds

May 10, 2026
Unprompted review
Digital Direct  logo

Reply from Digital Direct

Thank you for your lovely comments.

Rated 5 out of 5 stars

Very pleasant family run company

Very pleasant family run company. I needed an external aerial removing as it’s not working. Digital Direct contacted me and managed to get someone out the same day to quote and then they managed to get the job done there and then. Job done efficiently and left clean. Not too bad price either. Would definitely recommend and use again if needed. Thanks.

May 7, 2026
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Reply from Digital Direct

We really appreciate it when our customers say they would recommend our services to others. Thank you.

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