Scalable Capital Reviews 

I have been a customer of Scalable Capital since February 2023 and upgraded to the Prime+ membership in June 2026. Unfortunately, I have experienced several issues that have raised concerns about the reliability of the platform and its customer service.

One of my main concerns is the calculation of transaction fees. I have experienced situations where I invested more than €250 in an ETF but was still charged a €0.99 transaction fee, despite my understanding of the Prime+ conditions.

What concerns me even more is that I have experienced similar issues with my child's account. Investments of more than €250 in eligible Prime ETFs have also apparently been charged a transaction fee. This makes me question whether there may be a broader issue with the system's fee calculation rather than an isolated incident.

I have also experienced problems with my savings plan payment method. I changed my payment method from direct debit from my N26 a/c to my Scalable Capital clearing account, and the new method worked correctly for some time. However, this time, the system later unexpectedly attempted to take the money from my N26 account again, despite my previous settings.

This was particularly frustrating because I was not expecting the money to be taken from that account and now face penalties from N26 as a result, really!!

I understand that technical or human errors can happen. However, when a financial platform is responsible for handling customers' investments and assets, I believe that transaction fees and payment instructions must be processed accurately and reliably.

The most disappointing part of my experience has been the lack of communication. I have previously contacted customer support through the app regarding these issues but did not receive a response.

The amounts involved may not always be significant, but the principle is important! Every fee and every transaction involves the customer's money, and customers should be able to trust that the platform will apply its own conditions correctly!

I hope Scalable Capital will investigate these issues properly, improve its customer support, and correct and refund any fees that have been charged incorrectly.

I would be happy to update this review if I receive a proper response and a satisfactory resolution.

The experience in the App has been good, but the customer service is unhelpful and intransparent. I moved to another country and provided them with my rental and work contracts, the payslips of the last 3 months and the official registration documents. They tell me these documents are not sufficient to change my tax residence (which btw has been changed months ago by the German tax authorities) and despite repeated messages, I have not received further instructions on how to resolve the situation.

Great app, just works. English language supported on app.

Scalable Capital is closing accounts of Russian citizens with permanent residency in Germany, apparently as a broad de-risking measure rather than because of any individual wrongdoing.

What worries me most is the principle behind it: today one social group may simply be considered too expensive or inconvenient from a compliance perspective; tomorrow it could be another nationality or customer category.

For a company that expects customers to trust it with their investments for decades, this creates the opposite impression of stability. If long-standing customers can be removed because servicing their group becomes commercially unattractive, I have serious doubts about relying on Scalable Capital for long-term financial planning.

This is not the kind of predictability or customer treatment I expect from a German financial institution.

Agreement terminated one-sided without a realistic opportunity to battle the decision. Termination was a result of an algorithm discriminating against a specific group of people by a trait those people have no control over - a clear violation of German law.

It took forever. I added all necessary documents but the app claimed my address info did not match, and asked for proof of address registration.
My address certainly did match and there was nowhere I could add the proof of registration. I had to wait to hear from customer service for a couple of weeks as well. Very inefficient process and definitely does not match the convenience the competitors offer

They are closing my account without a proper explanation, forcing me to sell or transfer everything within a short time frame. (I believe all my documents are in order.)

I consider Scalable Capital an unreliable broker, especially for non-EU citizens.

They opened my account, completed all compliance checks and accepted my investments. Then, after 1.5 years, they suddenly terminated the relationship, referring to EU sanctions and later admitting that I am not personally sanctioned, but that additional monitoring is simply too costly for them. I was also told that having EU citizenship could change the situation.

In my view, this is discriminatory treatment based on citizenship. I am a legal EU resident and have never violated any rules.

Customer support is practically non-existent. Emails regularly go unanswered, and finding a telephone number to actually speak to someone is nearly impossible.

For a long-term investor, this is unacceptable. A broker that accepts your assets today and forces you to transfer or sell them 1.5 years later because your citizenship has become commercially inconvenient cannot, in my experience, be considered reliable.

Completely unacceptable discriminatory mass account closures. Hope their butts get sued to the ground.

To be fair - the "brokering" experience is actually pretty good 😅

Extremely disappointing and unacceptable experience with Scalable Capital. After being a customer for several years, my account was suddenly terminated without any individual explanation.

This is clearly not an isolated case: many customers legally residing in the EU have received similar account terminations, apparently based on their nationality, despite holding permanent EU residence permits and not being personally sanctioned.

Customers are now being forced to transfer their long-term investments to another broker and sell positions that cannot be transferred - regardless of their investment strategy or whether they ever intended to sell.

I would never recommend Scalable Capital for investing or retirement savings. If a broker can suddenly terminate accounts based on nationality and force customers to reorganize or partially liquidate portfolios they intended to hold for decades, I see absolutely no reason to trust it with long-term financial security.

Scalable Capital decided to join a list of brokers that close brokerage accounts based on a client origin.

So you automatically opened a support case to let customers upload documents about nationality change, also you explicitly mention that EU passport is what may change your mind. I guess there is no need to be a genius to figure out that Scalable Capital closes accounts based on a single attribute - your nationality.

BafIn was already informed about what you've done.

Update on your arrogant reply dd 25.08.2026: you already explicitly mentioned that the reason of closing my account is my citizenship (and you close accounts of many other RU/BY citizens), and now when you have to reply to BaFin request you start dodging the question and being evasive by explaining that you did some extremely complicated calculations? Do you understand that nobody buys such bs?

Zero star is well-deserved.

Just closed an account without any explanation, even though I hold a valid german permanent residency permit

Scalable Capital is closing my account because of my non-EU passport, although I have held a German Niederlassungserlaubnis and lived legally and permanently in Germany for many years.

There is no EU or German rule requiring this closure. On the contrary, the European Commission has clarified that sanctions do not justify account restrictions based only on nationality and that permanent residents are exempt.

This appears to be Scalable Capital’s own discriminatory initiative - not a legal requirement. They refuse to explain themselves or provide any legal basis. Potentially unlawful, against basic EU principles and absolutely unacceptable. Avoid this platform.

This time Scalable Capital decided to ban accounts for Russian and Belorussian people, even if they have a valid residence permit.
What a shame!

They are closing my account because I have Russian passport, even when having the permanent residence. I live in Germany since 2019, and never been in Russia since then. For me it is a pure discrimination.
I will never trust this company again.

Today I received a very disappointing email informing me that Scalable Capital is forcefully closing my accounts because I am not an EU citizen—even though I am a permanent resident of Germany.

Scalable Capital claims this is due to sanctions, but there are no sanctions that generally target permanent residents of EU countries simply because they are non-EU citizens.

If you want to invest with a company that treats customers this way, that’s your choice. As for everyone else, I would recommend staying away from a company that appears to discriminate based on citizenship while misrepresenting the legal basis for its decision.

I went through a complicated registration process that took months, only to have my account closed a little over a year later because permanent residence isn't sufficient documentation—citizenship is the only requirement. I don't recommend this to people without citizenship, unless you want to waste your time for nothing.

Account closure for no reason, terrible customer service

It took 1 month to get an account opened. Reason? Customer service too busy. I had to remind several times to review my application.