Dears Pharmacy & Travel Clinic  Reviews 

502
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the highly professional service provided during routine and travel health appointments. People note that the medical and front-desk team is extremely helpful, thorough, and always takes the time to explain every procedure very clearly. Many consumers experience an exceptionally smooth, pain-free, and relaxing environment during their visits. Some reviewers were not happy with occasional service delays, long waiting times, and missing items in their repeat prescriptions. Consumers also mentioned difficulties collecting essential medications due to unexpected locker closures or inconvenient scheduling issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are friendly, knowledgeable, and... See more

Service

Customers had positive experiences with service, frequently praising friendly staff, thorough treatments, and... See more

Product

Reviewers highlight ambiguous aspects of product, noting that while staff provided helpful advice on... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight prompt... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pharmacist experience was excellent. Pharmacist explained what vaccines I needed and why. Told me about other things to watch out for and take precautions on and couldn’t have asked for more. Member o... See more

Rated 5 out of 5 stars

Lauren is an outstanding weight‑loss consultant at Leslie. Her expertise is matched by the way she supports you every step of the way — her advice is clear, practical, and genuinely tailored to wha... See more

Company replied

Rated 5 out of 5 stars

Chris at Ayr Road Newton Mearns Travel Clinic was totally professional, friendly , provided great advice re my trip to Japan and sorted out my Flu Vaccine at the same time. I will definitely return... See more

Company replied

Rated 5 out of 5 stars

I met with Kamil today and I was extremely impressed by the quality of service provided. I will be travelling to Indonesia for work in a few weeks time and my company now recommends a typhoid vaccinat... See more

Company replied


Company details

  1. Pharmacy
  2. also in
  3. Travel Clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

4.0

Great

TrustScore 4 out of 5

502 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(502)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Kamill at Dunfermline

Kamill at Dunfermline, Dears Pharmacy, was wonderful in providing us with all the information we needed for our travel vaccinations. He answered all our questions and was so lovely and considerate in giving us our jabs. I wouldn’t hesitate to go back for any other pharmacy needs.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Dears Pharmacy…

Excellent service from Dears Pharmacy High Street Dunfermline.
I was in Dunfermline for an emergency dental appointment in the morning and had an appointment for a covid vaccination in the afternoon at Dears.
I went into the pharmacy and asked if it would be possible to bring my appointment forward and Kamil the pharmacist duly obliged that is definitely patient satisfaction.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful and attentive staff.


Had to get a number vaccinations at my local pharmacy, for starting new job.
All staff were really helpful in not only administering the jabs but also in the helping organise of all the required appointments I needed. Kamil was particularly helpful and professional in doing this.
Not only was he incredibly friendly and made you feel at ease he was also gentle when administering the jabs.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

I would just like to thank Evelyn and…

I would just like to thank Evelyn and Denise from Dears chemist kirkcaldy high street kirkcaldy for everything they done for me today, & Evelyn with her wee phone call to update me on what was happening, thank you both so much for your lovely service 133_135 High Street kirkcaldy

October 23, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. I'm regularly running out of essential medication due to delays getting my prescription fulfilled. Not delivering when supposed to. Incorrect prescription reminders. The previous healtheara app was superb. Glenrothes.

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

Staff are never in a hurry

Staff are never in a hurry, they walk around and talk to each other regardless of the queue waiting. Also they give tablets when caplets are on the prescription which is annoying. Why do they always do the generic and not brand names - they are not the same.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Travel clinic in Dears Pharmacy Dunfermline

Attended travel clinic in Dears pharmacy in Dunfermline. Kamil was friendly and very knowledgeable.
He was able to advise on the vaccinations and even spent the time to give a couple of tips on mosquito bites.
He really knew how to put you at ease, and i hardly felt the vaccinations.
Would definitely recommend

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Needed some advice on travel…

Needed some advice on travel vaccinations, booked appointment with Dunfermline pharmacy. Kamil is very knowledgeable and his approach feels very considerate and kind. Will be back for my follow up vaccinations

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

Muirhouse DEARS chemist

Muirhouse chemist: terrible experience. Place stank of dog. I queued up, whilst waiting the assistant served all the people collecting prescriptions before attending to me. I handed in prescription was told to come back in 15 mins. When i returned a big dog was blocking entrance, which made entering chemist a little scary. I waited at the bit for collection as others had done but this time assistant served all the people in queue before asking me what i wanted. Then after a while i was told dentist had wrote wrong address and could I come back again in 15 mins. I did so. And again when I waited around I was ignored by assistant as she continued to serve people who came in after i did. For some reason the staff were now all different. Absolutely useless. I hung around that horrible little shop for almost an hour just for a simple prescription. It's unclear whether you queue or wait near desk when collecting prescription. Others waited near counter, but when i did so i was ignored like I was invisible. Strange little shop. I told the assistant how it seemed to take forever collecting a prescription there.

September 21, 2026
Unprompted review
Rated 1 out of 5 stars

They take so long to deliver a…

They take so long to deliver a prescription. Every order it’s 7 days plus before you receive it. Have to phone or have someone drop in to collect it they then take 10 mins to find it. Understand it won’t be next day but 7 + days is not on.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Kamil is amazing. I needed to attend a number of times for a programme of travel vaccinations. Kamil talked me through everything really clearly and the injections were totally painless. Very comprehensive service and thoroughly recommend. Thankyou

September 18, 2026
Unprompted review
Rated 1 out of 5 stars

No need for the rudeness

Just went in to see if they had meds to fill my son's adhd medication. The woman went off to check and came back and brusquely told me they don't have that strength. No offer to order it like they have at every other pharmacy in the past. Wouldn't have been so bad if she didn't look at me like I was some kind of lesser being for having an adhd prescription.
I've had mixed experiences there but tbh this, and the trip to a&e because their blood test was so inaccurate, have pushed this to a one star and a definite avoidance in the future

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I moved from one chemist to this one, as the last chemist always left me short of medication. This chemist started out ok, but this is now the third time I’ve been left without pain medication. I got a text message at midnight last night (really midnight!!) to say my prescription was ready for collection. My son went today to pick up my medication and he was told they were waiting on my medication coming in he obviously asked why, because when i telephoned the chemist yesterday they said it would be ready yesterday after 3.30pm. He was told it’s an expensive drug and they don’t stock it so once again I’m suffering because I have no pain medication left. If you are mobile and not disabled like I am and you can drive then you stand a good chance of waiting in the chemist to actually receive your medication. Bitterly disappointed as I told them the why I was changing chemists and they assured me that I wouldn’t be left short of medication. They are just like the chemist I left, they don’t care because they’re not the ones who are suffering.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service had ear ache

Great service had ear ache, was seen straight away given olive to put in ear for a week went back and had ear sorted pain free. Every step of the process explained to me. Ear totally sorted if id gone to GP I'd probably still be waiting for an appointment

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Kamil @ Dunfermline branch

Kamil at the Dunfermline branch saw me today for a travel consultation and was flawless, professional, personable and comprehensive. The whole process was incredibly easy and probably the least painful injection ive ever had!
Flawless

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Always

Always
Seems to be a problem with the staff in this
branch
Can never find your prescription for ages and generally inefficient!
Needs more supervision

August 25, 2026
Unprompted review

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