Debtist.de Reviews 

Absolute swindlers, working for anydesk. Add them to your spam list immediately.

This company is pursuing an alleged debt of £14.99 including some random charge they have applied. The alleged debt is with a company I have no contract with and they refuse to provide any evidence of how the alleged debt was accrued.
They operate by attempting to reverse the burden of proof which is on the creditor, not the alleged debtor.
Disgusting contempt from them in email communication with this company. They are not obviously properly regulated and feel they are above the law.
Terrible company with no debt collection expertise or even basic debt collection knowledge.
Their human operative pretending to be an AI chat bot did not make any attempt to verify my identity when I called and proceeded to give full details of another persons case over the phone! Incompetence of the highest order and a report/complaint is now being sent to the information commissioner.
Other notifications being sent to the relevant authorities in every country they operate within.
Their company account suggest they are not in a good financial position which may explain the crazed pursuit of small debts which are disputed.
I have had a further email from Robert Otter today who presents himself as having no competence in debt collection. However he does like to make threats of legal action. I suspect he is using a pseudonym to hide behind whilst he essentially acts as a keyboard warrior.
Any queries, write to Robert Otter and prepare to receive a nonsensical and poorly formulated response that covers matters of irrelevance and swerves real questions related to the matters in hand.
Very poor standard of staff training and supervision is evident.
Terrible. Incompetent and Renegade are words that describe this company.

What is this company that threatens you, send you fines and does not explain why, but sends you more fines.

I had a debt that I paid in three instalments, and it has been paid in full. Despite that, they keep demanding additional interest and fees, without explaining how they are calculated. I find this deeply concerning, and I question whether these charges have any real basis.

The tone and content of their messages are aggressive and pressuring, with short deadlines and threats of legal action. In my opinion, these practices are abusive and unethical, and I believe this company should be investigated.

Dear AnyDesk and Debtist Teams,
We would like to express our serious dissatisfaction with your continued lack of communication and failure to address our outstanding issues following the completion of our payment.
Before the payment was made, we received emails almost daily, demanding immediate payment within strict deadlines and repeatedly warning us of potential legal proceedings.
However, as soon as the payment was completed, the prompt responses we had previously received came to a complete stop.
This raises serious concerns about why the same level of urgency and attention demonstrated during the collection process is entirely absent when it comes to customer rights and post-payment responsibilities.
Let us make the situation absolutely clear:
The requested payment has been completed.
Despite receiving the payment, you have still not provided the necessary account access credentials.
No refund has been issued for the overpaid amount, nor has any explanation been provided.
Our repeated emails and requests for clarification have been consistently ignored.
The fact that your persistent communication before payment has turned into complete silence afterward is deeply concerning and raises serious questions about your professional standards, business ethics, and commitment to customer service.
You expected us to fulfill our financial obligations promptly and without delay. We have every right to expect the same level of responsibility, professionalism, and accountability from your side.
At this stage, we are no longer interested in generic responses, vague explanations, or further delays. We expect concrete actions and immediate resolution.
We therefore formally request that, within three business days:
The necessary account access credentials be provided.
The refund process for the overpaid amount be clearly explained and initiated.
Written confirmation of our completed payment and account status be issued.
We expect both AnyDesk and Debtist to take this matter seriously, accept responsibility for their respective obligations, and resolve these outstanding issues without further unnecessary delays.
Best regards,

Debt harassment and raise your overdue ammount by ove 200 dollars with no communication then start the debt harassment and legal threats

Absolute Betrugsfirma!

Worst experience. They just want to loot people. At the end we all will give up.

UPDATE : 30 Sept - Debtist have the AUDACITY to say if I don’t stop emailing them, they’ll block my email as my account is now closed - however, I have only emailed them to ask them to STOP harassing me via email by sending me the same email, as they continue to email me twin duplicate emails at 4 hour intervals, even AFTER I paid my invoice, and AFTER they declared the matter settled. I also made a formal complaint as you can ONLY email them, which they have also so far failed to acknowledge. I will be invoicing you in return for my wasted time should this continue.

29 Sept - My experience with Debtist arose from an unpaid £18.72 IONITY charging invoice.

Importantly, I did not receive any previous debt-collection correspondence before Debtist’s “last chance for out of court settlement” communication reached me on 22 September. Debtist subsequently stated that earlier emails had been sent, but also acknowledged that its sending records do not establish that an email was received or opened.

Had I actually received an earlier request for the £18.72, I would simply have paid it.

There was also significant background to the IONITY account. I had experienced persistent problems with IONITY’s app/account and payment functionality and had actively contacted IONITY about them. I also checked the payment problem with my bank, which advised me that there was no block preventing payments to IONITY. IONITY was ultimately unable to resolve the problems with my old account and I had to create a new one.

Despite IONITY having my contact details and having successfully communicated with me on other occasions, I received no effective follow-up about this £18.72 before the Debtist final-warning email reached me. This was particularly frustrating because my history with IONITY otherwise demonstrates that when I have successfully been contacted about an amount requiring payment, I have dealt with it promptly. I continue to use and pay IONITY through my replacement account with no issues.

As soon as Debtist’s 22 September email actually reached me, I responded, investigated the matter and made clear that I would pay the legitimate £18.72 principal. I disputed only Debtist’s additional £10 recovery fee and repeatedly asked Debtist to identify the specific contractual or legal basis upon which I was liable for it.

Debtist told me that £18.72 would not be accepted as full settlement and demanded £28.72.

I nevertheless paid the undisputed £18.72 principal at 09:18 on 28 September and subsequently notified Debtist that payment had been made.

During all of this, Debtist’s email system began repeatedly delivering identical copies of the same correspondence (around 30). I reported the duplication and expressly asked for it to stop. It nevertheless continued throughout the day and overnight, including further copies at 23:28, 03:28 and two more at 07:29. This constitutes harassment.

Then, at 07:33, Debtist emailed me confirming that the claim had been “settled in full,” that the collection case was “now closed,” and that there were “no further claims arising from this transaction.”

In other words, after expressly telling me that my £18.72 payment would not constitute full settlement, Debtist subsequently confirmed that the claim was fully settled following payment of exactly £18.72.

An extraordinary amount of threatening and repetitive correspondence over an £18.72 invoice that I accepted and paid once the matter was actually brought to my attention. I will also be making a formal complaint regarding Debtist’s handling of the matter and the excessive, harassing, duplicate communications.

Weren't flexible and dont know why i was being charged cuz i had cancelled my fastic plan and was still prompted to pay for a service that i didnt use due to it not being what i needed at the time

My experience with Debtist has been extremely poor.

I clearly stated that I was willing to pay the undisputed principal amount of USD 298.80. However, Debtist repeatedly insisted on payment to an account under a different company name from the original invoice issuer.

I attempted the international transfer three times through two different Japanese banks. All three attempts were rejected during compliance review because the invoice was issued by AnyDesk Software GmbH while the requested beneficiary was Debtist GmbH.

I explained this repeatedly and asked for a workable way to pay the principal amount.

Instead of solving the payment issue, Debtist continued sending short deadlines, collection threats, and eventually escalated the matter to a law firm.

Their claimed total also changed from USD 445.25 to USD 443.54 and then back to USD 445.25, without a clear explanation of the difference.

They also demanded written proof from the banks that had rejected the transfers, even though the transfers were refused at the compliance review stage before a formal application was accepted.

I have never refused to pay the principal. I have spent weeks trying to pay it.

In my experience, the process has been rigid, poorly explained, and unnecessarily aggressive.

They are charging me different amounts

Nice it should have given 0% interest and Some discount for students and small enterprises

Unacceptable handling regarding billing. I will be moving every AnyDesk account I hold—as well as those of the IT support clients I serve—over to TeamViewer. I am very disappointed with your services.

Useless threatening behaviour, when asking simple questions they were not able to provide answers such as a breakdown of items their client is claiming. They just buy debt and think it’s ok to send threatening letters and emails.

They don't call just bombard you with emails

I have paid this as there is a threat of court action.
This payment was made to DCS on 30/05/2026.
I hope I will be refunded when both companies sort this error out.

Easy to arrange payment plans