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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are extremely helpful, prompt, and professional when resolving various account issues or answering questions. People consistently mention how friendly and understanding the team is when handling sensitive financial situations. Some people also felt that the flexible payment plans and convenient options to adjust due dates make managing bills much easier over time. Consumers deeply appreciate this reliable financial structure, stating that the online platform provides a truly unique and extremely positive way to handle unexpected everyday expenses smoothly.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, describing support agents as... See more

Service

Clients share satisfaction regarding the exceptional service, highlighting prompt support and helpful payment... See more

Staff

Reviewers highlight positive aspects of staff, noting that consumers experience great satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue with the app was resolved promptly also friendly customer Service was received. Customer service was fab problem solving straight forward and not confusing to follow. Much appreciated. H... See more

Rated 5 out of 5 stars

Deferit has been invaluable for paying my bills over time. I recently had a change in income and needed to enter a payment arrangement and they were so helpful. Highly recommend.

Rated 5 out of 5 stars

The customer service at deferit is excellent they promptly answer any concerns you may have and fix any issues and a friendly and professional manner. I would recommend them to anyone

Rated 5 out of 5 stars

I’m very happy for everyone that helped me out with my issue with my account and was rectified swiftly and successfully. Thank you so much.


4.8

Excellent

TrustScore 5 out of 5

89 reviews

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4.8

All reviews

(89)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

saviours

Deferit has saved my life on many occasions and have proven to be reliable and customer support are always understanding and helpful

October 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I would like to thank the deferit team…

I would like to thank the deferit team for their help and support after raising an issue even thought it happened during the weekend , they didn’t hesitate to keep in touch and was greatly appreciated. Thank you again for everything and keep it up .
M.D

August 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very personal and understanding! Understood my situation and resolved it and just smashed it. Very new age thinking and not just chatbot cr@p! Well ✔️

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional service

⭐⭐⭐⭐⭐ Exceptional service — they genuinely go above and beyond

I honestly cannot recommend Deferit highly enough. They have been an absolute lifesaver for me, particularly with the current cost-of-living pressures.

Recently, I had unexpected problems with my bank account and card that were completely outside my control. I contacted Deferit about my upcoming payments, and they went above and beyond to help me by moving my payment dates while I got everything sorted out. They didn’t have to accommodate my situation the way they did, but they genuinely tried to make things easier for me rather than adding more stress to an already difficult situation.

Every time I have contacted them, their service has been prompt, efficient, understanding and genuinely helpful. Questions are answered quickly, issues are dealt with properly, and I’ve never felt like I’m being given generic responses or passed around without anyone actually helping.

What really stands out to me is the human side of their customer service. When so many people are struggling with the cost of living, having a service that provides some flexibility and then actually treats its customers with understanding makes an enormous difference.

Deferit has helped me manage expenses at times when having that extra flexibility has genuinely mattered. My experience with them has been consistently excellent, and after the way they handled my recent situation, I felt they deserved recognition for it.

Fantastic service, fantastic customer support, and a company that has genuinely gone above and beyond for me. I wouldn’t hesitate to recommend Deferit. Five stars absolutely deserved.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with the app was resolved…

Had an issue with the app was resolved promptly also friendly customer Service was received. Customer service was fab problem solving straight forward and not confusing to follow. Much appreciated. Highly recommend. Much appreciated thank you.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a uploaded my car rego to be…

I had a uploaded my car rego to be paid,
Then found out that a friend had already paid it for me as a surprise.
Kristine and the team very promptly organized for my money to be refunded ASAP.
I was very happy with the service that they provided.
Keep up the good work!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic business

Fantastic business, great for paying bills or invoices (uses bpay) and you can pay it in 4 instalments ! Once you pay the 1st instalment Deferit pay the whole bill within a few hours ! Unlike many businesses splitting things in to 4 payments you can move a payment to a different date incase something unexpected comes up and they really go the extra mile if you have any issues - Great business and great helpful staff, Download the Deferit App and try it today- it has been a game changer for power and net bills

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

LOGIN ISSUE

I had a logging in issue using my AppleID, Kristine from Deferit was continually checking in and updating while the error was being corrected. In the interim she ensured that I could login via the web interface and could access all the important stuff without delays. I couldn't have asked for better communication and assistance while this issue took some time to resolve, I'd recommend Deferit to anyone that needs to use their services!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great assistance

Chin was very helpful. I took longer to respond to his email and he followed up. Also Kristine was great responding to my email and solving my issue.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been with Deferit for about…6years

I have been with Deferit for about 6years and have found them to be very helpful.This is a great way to help organise your finances if you use it wisely.cannot applaud the team enough,well done.Very happy customer.👍

May 8, 2026
Unprompted review

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