Deliverect Reviews 

Onboarding process was wildly unhelpful and borderline unprofessional.

They launched our account live across several platforms (we were not on 2 of the 3 delivery platforms prior to launch) before our menu was set up properly despite my clearly written express not to.

We had customers calling us complaining about the changes made to our existing store. We had to shut down deliveries and could not manage our menu online due to the integrations.

Several email chains with support across all platforms to regain control and several days of loss sales. Not to mention having to redo our entire online menu because it was overwritten when they decided to go rogue and launch before we were ready.

Any question I had for my onboarding agent was met with links to articles that half the time were not all that helpful. I tried to schedule a call to ask all the necessary questions and it was crickets until he decided to let me know he would launch the following morning, not before sending me some more links.

I highly advise against using Deliverect. Just look at what people are saying online. I wish I had done more research beforehand.

My experience with Deliverect has been very positive. As a partner and customer, I use the platform to manage online ordering operations and integrate multiple food delivery platforms.

Deliverect has been a valuable tool for streamlining our daily operations, managing menus, and centralizing orders across different branches.

I would especially like to recognize Islam for his outstanding support and dedication. He has been incredibly helpful, always willing to assist me, answer my questions, and support me whenever I face challenges. His responsiveness, professionalism, and genuine commitment to helping make a real difference in my experience with Deliverect.

Having someone like Islam who is always ready to help makes the overall experience even better. His support is truly appreciated, and he is a great example of excellent customer service.

Overall, I highly recommend Deliverect to businesses looking to streamline their online ordering operations. Special thanks to Islam for his continuous support and outstanding assistance!

The project has been running easier with the support team and deliverect frontend functionality. The support team works so well and brings me surprise every now and then.

The whole team is always happy to guide and help us in any situation we are facing. Happy to work with them!

Amro was very helpful and knowledgeable

I am extremely happy with Deliverect's after-sales service. The support operator was very kind, patient, and helpful, and resolved my issue quickly. Truly excellent customer care – highly recommended!

The customer service was outstanding. The team was very helpful, patient, and took the time to explain every detail clearly, making everything easy to understand. They answered all my questions professionally and provided excellent support throughout the process. I truly appreciate their assistance and highly recommend their service.

I changed POS companies and needed a company to do the integration with Grubhub. This is the company the new POS deals with. Never in my 35 years of doing business have I dealt with a worse company. They never provided me with a working integration because of screwups on their end that they either never tried, or couldn't fix. I requested to cancel my account and it took me 5 hours of nonsense chat spred out over a week of time before they said it was going to cancel at the end of the 1 month term that they were charging for. They have the nerve to charge for a service that they never once provided! And the ONLY way to talk to them is chat. I really despise this company, but to say that I have wasted 15 hours in problems and cancelation requests on chat for absolutely nothing and still have to pay is no exaggeration. This all really happened.

Avoid this company.

This has been one of the worst experiences I’ve had with any software provider.

Charges were added to my account for services I never knowingly requested. When I contacted Deliverect, I was told they would be removed, but they weren’t, and the payments were taken anyway.

When I challenged the charges and requested a refund, I was told that because of a clause in the contract, I had to opt out within a 45-day period or they were entitled to charge me. I found that explanation completely unacceptable. In my view, relying on customers missing an opt-out deadline for services they never intentionally signed up for is a deeply misleading and unethical way to do business.

Customer support was slow, unhelpful, and took no responsibility for resolving the issue. By the end of the process I had lost all trust in the company, cancelled my account, and removed my direct debit.

Based on my experience, I would never use Deliverect again and would encourage anyone considering them to read every clause of the contract and monitor every invoice carefully before committing.

I rarely leave negative reviews, but my experience with Deliverect has been extremely disappointing.

The onboarding process was rushed and lacked the level of testing needed for a mission-critical restaurant integration. After a single onboarding call and limited testing, we went live, only to discover multiple integration issues affecting our day-to-day operations.

Over the past two months, I have spent countless hours troubleshooting issues between Toast, Deliverect, DoorDash, and ezCater. Orders have failed to appear correctly on our kitchen screens, modifier options have not synced properly, ezCater still has not gone live, and we've experienced operational disruptions that have led to late and incorrect customer orders.

The most frustrating part has been the support experience. There has been no clear path to speak with a knowledgeable technical resource by phone. Instead, the process has consisted of long email chains between multiple parties, with me acting as the project manager trying to coordinate everyone while my restaurants continue experiencing issues.

The technology has potential, but the implementation process and customer support have fallen well short of expectations. For a platform that sits at the center of restaurant operations, customers need proactive onboarding, thorough end-to-end testing before launch, and access to experienced technical support when problems arise.

Unfortunately, that was not my experience.

We’ve used them as a middleware for several years. Will be cancelling asap as their service is far too slow, no urgency or understanding that their software is used to operate our businesses and when they take 3 weeks to resolve an issue, they clearly don’t care about their customers. Very dissatisfied and disappointed in their lack of support. Remember guys (Deliverect) you’re only in business with your customers, otherwise you have no business.

Probably the worst thing I’ve ever experienced in my life. And no longer needed now as everything can be integrated directly to marketplace. Stay away at all costs.

In years of running a business, i can honestly say this company has the worst customer service i have ever experienced. I have never been this frustrated by any other company in the years i have been running my business.

We have had an issue with stock tracking for over a month now. They told me they odentified the issue over 2 weeks ago but for some reason will not fix it or give me an eta. We have lost over £10,000 in sales due to this company and they couldnt care less because obviously it isnt them that is losing money. This is enough of a loss to bankrupt small businesses. Thats how bad it is.

You should stay well away if you dont want to lose money and be told to just wait. The most useless customer service ever honestly.

I had ongoing issues with Deliverect, mainly with their support. Most of the time, I had to deal with AI bots giving generic responses before finally waiting 15–20 minutes to speak with an actual person, often resulting in long, frustrating chats. In hospitality, we need POS and menu issues resolved quickly — ideally with phone support available when urgent problems happen.
The second issue was the cost. Between the monthly fees and annual charges, it became an expensive service for a small business. When I requested to cancel, I was told I was still locked into a contract and they continued trying to charge me for a service I no longer use. They are now also claiming I never cancelled, even though I did.
Deliverect markets itself as a simple solution for hospitality businesses, but in reality it became just another expensive and complicated cost for small businesses that need systems to be straightforward and reliable.

very quick and supportive thanks Amro

Absolutely shocking first experience with Deliverect - a company that for all intents & purposes seemed to be a professional & reliable outfit.

We started the onboarding process in November 2025 after paying the onboarding costs & in December 2025, we received a first invoice for the monthly fees, without even a first contact for the onboarding ! We refused to pay the invoice immediately - as charging clients for a service for which they don't even have access to is pretty outrageous - and have been patiently awaiting a credit note ever since (we were invoiced a second month before any onboarding was completed as well).

Fast forward to 31/03/2026, we're still not onboarded & we still haven't had any response from accounting, despite their colleagues sending multiple reminders ! For a company founded on the basis of providing a positive impact to those working in the hospitality sector, they show you an absolute lack of respect for your time & money - avoid at all costs !

We were with Deliverect for a year and throughout they had charged us for a service we didn't use. Because of this, we did not pay for the next year as we wanted them to agree to honour a discount for us to stay with them.

As they did not agree to a discount, we asked them to start the offboarding process. They ignored the email request twice, and then they charged us again even though we have asked to not continue with them.

AVOID AT ALL COSTS.

Edit: Their response is asking for an opportunity to get things right - I submitted a request for a negotiation of the price and they refused. Then in a middle of the dispute after emailing multiple times they charged us anyway. You have had plenty of opportunities to solve this issue but instead billed us without a resolution of the dispute.

I was assured that my account would be fully set up and live on the board by December. However, it is now March, and I am still facing issues with items not being properly uploaded or configured. This delay has significantly impacted my operations. Never received a refund for the first month charge as agreed