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Denner Cashmere Reviews 

622
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wonderful softness of the cashmere products, noting how comfortable they feel while wearing them. People are also thrilled by the remarkably speedy delivery service and the careful, lovely packaging that ensures everything arrives in safe condition. However, some customers also noted occasional issues with missing pieces from their orders, or receiving completely wrong items that required sorting out. A few reviewers expressed frustration when shipments were incomplete and they felt unsupported by customer service regarding these delivery and fulfillment problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the lovely soft knitwear and... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the luxurious, soft... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that items arrive promptly and... See more

Price

Customers expressed strong satisfaction with the affordable and competitive prices, frequently highlighting... See more

Order

Users describe positive interactions with order processes, highlighting quick delivery times, easy online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite having quite a few cashmere knits from Denner over the years I’d never considered ordering their cashmere shampoo It’s absolutely amazing!! You just need a small amount It smells love... See more

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Knitwear Manufacturer
  3. Men's Clothing Store

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

Promotion box for Denner Cashmere

Denner Cashmere

Crafted conscious luxury cashmere with care in Mongolia since 1994

4.7

Excellent

TrustScore 4.5 out of 5

622 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(622)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!Despite havin a few cashmere…

Despite having quite a few cashmere knits from Denner over the years I’d never considered ordering their cashmere shampoo
It’s absolutely amazing!!
You just need a small amount
It smells lovely - and best of all there’s no rinsing!
The result is lovely soft knitwear and it’s certainly revived my jumpers, even the older ones
It’s miles better than machine washing and normal handwashing
It’s been a total revelation for me - definitely worth it

September 2, 2026
Rated 1 out of 5 stars

Wrong size

Wrong size. Label Removed so unable to be returned to Denner Cashmere It was bought as a luxurious gift for someone who would NEVER have considered buying it for himself. A priest who’s kindness to my 4sons and myself when their father died
Now I need to write about this to Trustpilot

April 13, 2026
Rated 1 out of 5 stars

Ignored my complaints about a lost item

I ordered 2 of the same item and 1 was delivered, 1 not. I tried to reach out and try to get some help investigating the case with the post but i was told there was nothing the company could do because their responsibility ended at the point they handed the parcel to the post…? I was left feeling inappropriate until ironically enough a similar scenario happened to me with another brand and i resolved the issue within the day and got a full refund pf my order. Its really sad this is how they handled my case and i dont think im ever purchasing from them again.

January 19, 2026
Rated 1 out of 5 stars

I payed but didn't get the cashmere cardigan

Untill now I didn't receive the cashmere cardigan yet.

April 7, 2026
Denner Cashmere logo

Reply from Denner Cashmere

Hi,
We’re very sorry your cashmere cardigan hasn’t arrived yet. We have checked the tracking and it is currently showing as in transit.
We’re sorry this is taking longer than expected and understand how frustrating the delay must be. Thank you for your patience.
Kind regards,
Denner Cashmere

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