Depanero Reviews 

This is the second time I am scammes by Depanero. This time they refused the repair of a broken laptop in warranty because wait for it, UNAUTHORIZED THERMAL PASTE WAS APPLIED TO THE DEVICE (Noctua NT-H2), absolutely hilarious as a reason to not repair a broken laptop that had flickering issues. They did not even diagnose it properly, it is not the motherboard my dear experts, it is from the GPU. But they wouldn't know anything about that. They even had the gall to tell me they would fix it if I paid more than I did for the device initially. Absolutely disgusted with Depanero, have ended my collaboration of over 10 years with eMag because of Depanero. If you MUST do business with them take many pictures and record everything, they are NOT professionals. I am sure I will fix the laptop for not even 1000 RON (they wanted to bill me over 5000 RON) but at least this is a lesson for the future, do not give money to companies that hate their customers.

Very bad technical services. Ruined with professionalism!

"the fix is ​​only possible post-warranty, at the price of 3,529.00 RON" I quote from their email
For a iPhone that was bought from Emag. They asked for more money ( 2529 ron aprox. 700 euro) than the initial cost of the product. They also rejected the warranty :)))))

A very bad experience in service. They asked me for 1100 lei to repair a watch, given that the new watch costs 800 lei.

They kept my laptop in service for 3 months under the excuse that they didn't have the battery in stock and only after I threatened to file a complaint with ANPC, miraculously it was ready. The laptop was intact when I brought it and picked it up, full of scratches and signs of being dropped.
The communication between the employees is laughable, no one knew anything about the condition of the laptop.

Worst service possible. They were supposed to fix the Wifi issue under Asus warranty. They did nothing and just recommended to install Wifi driver which was Already installed from official Asus website.

80 euro to pretend they cleaned my laptop.

the staff was terrible, no communication and staff was unprofessional & inexperienced, I dont recommend.

Depanero fixed my laptop. They did an excellent job. Thank you!

Extremely disappointing experience. Instead of fixing products under warranty, they return them with the excuse that ‘everything is fine,’ even though the problem remains. It feels like whenever they don’t know how to repair something, they simply dismiss the issue and send it back.

Worst service! Contracted them through eMag platform, to install the AC bought also there. They announced 3-5 days to fulfil the task, and were supposed to call when the AC got delivered. A week after they didn’t even call for an appointment. They showed up 10 days later and stated they couldn’t install the AC because the walls weren’t already prepared and they had to fit in the pipes. However the walls are plasterboard and very easily accessible. They left without giving any solution, even if I insisted they’d fill the job they were contracted for. Worst experience ever.

They repaired my phone very quickly under warranty, even though the store where I bought it refused to fix it. I'm very satisfied with their prompt and professional service!

They don't repair products under warranty. They likely have an arrangement with the seller.

Extremely disappointing experience with Depanero.

I purchased an air conditioner via eMag, and the installation was handled by Depanero. Unfortunately, the entire experience was unacceptable.
The installation itself dragged on for nearly four hours, during which one of the technicians was notably rude and condescending; hardly the professionalism one would expect for a paid service.

Just a few days after installation, I began noticing insect parts falling from the new AC unit, an issue I never had with my older unit. When I attempted to reach out to the installer directly, I was met with unprofessional, dismissive responses that offered no assistance whatsoever.

It was only after I escalated the issue via email that someone finally called me, only to tell me there was nothing they could do. No accountability, no support, nothing they could do.

I strongly advise others to avoid using Depanero!
This was a truly frustrating and unpleasant experience from start to finish!

Please, don't ever deal with them if you dont really have to. They are horrible. My laptop did not open anymore. I told them I use it hooked to a monitor, and there wasnt any output there either. The broken part they found? The laptop's screen. I also sent the laptop with the ssd working and suddently they told me it was broken and unrepairable. I just got my laptop back after 2 WEEKS AND A HALF, AND ITS STILL BROKEN. It launches into Bios but no SSD is detected. Neither as a boot option, neither by using list disk neither in the windows 11 installer.
After not being able to work for 2 weeks and a half, they sent me the laptop back still broken. I will update in case something good actually happens for once. (I have tried installing a driver for the ssd and more, no results)

They don't repair products under warranty if the seller (eMag) is out of stock and can't replace the product with a new one. They likely have an arrangement with the seller to issue a refund only. However, in many cases (for products purchased 3, 6, or 12 months ago), it is impossible to buy the same product from any store with that amount of money due to inflation and price increases. Additionally, there is no way to get the defective product back if you're not satisfied with their "irreparable product" diagnosis, nor can you request a second opinion from an independent professional.

Sent in a lenovo legion 5 laptop with charging issues, had Plus warranty with them sold through Emag, was supposed to be fixed in 5 days.

Been stuck in 'waiting for parts' for 6 working days now -- the part being a new laptop battery... for a lenovo legion, in Bucharest. Could have picked one up myself, delivered it to them and got home in 6 days.

The worst company.They never repair you're problems.Isent a laptop and they told me that they can't repair because of the dust.Now i sent another thing and they told me that i have to pay a lot.They always find a reason to not repair anything you have to repair.I hope they close soon and Emag find another company to repair products.

Had my leptop send for 4 TIMES. they never repaired my problem with my leptop they always did the $hitti3est job and then blame for something so stupid and say software problem can't fix it. UHM the part with the keyboard is literlly not attached kinda to the part w the screen. That was like a punch in the face. Anyway worst company hope they close soo.

I had a problem with my laptop, they replaced the motherboard and now it works. Also it took not too much time, a very quick service. Strong communication process where I was informed with every step they had to perform.

They refused to change my 4 months old 8TB Seagate HDD that had a lot of bad sectors, without checking the disk and the reports that my HDD Sentinel software generated about the 2 months long degradation of the disc, pretending the corners were damaged. The disc was in the PC case from the day I received it until I had to take it out and send it to service. It wasn't damaged!