derschutze.com Reviews 

clothes are decent, shipping is ridiculous will wait a month with 0 updates and also a few orders have been randomly cancelled with 0 explanation as to why, good clothes awful business

The clothing itself is 10/10, I absolutely adore this shirt. Most comfortable and best looking clothing piece I wear. 99 percent of bad reviews are due to shipping. They did take 3 weeks to deliver the product, but they are a very small Company, based in Northern Germany, with no personal shipping company. Of course shipping will take long, there is a very small risk of issues with the actual shipping, But they are not fault of Derschutze itself. If your order took too long to arrive, that's no reason to leave a bad review. 5/5 stars, I will always defend this company.

If you dont wanna read this long ah text, in brief, derschutze is very inconsistent with its quality, they have clothes that could prolly last years and some that feel like they were made by shein. Good shipping times and allat.

I have been recurring buyer of derschutze and I have a few things to share. Firstly, customer support has not been a problem at all, really helpful and quick so others saying they havent responded seems not so legit.

Quality wise, derschutze is very inconsistent. Their clogs, from what i've experienced do not hold up at all, and i don't think it's just a defective product (or I might just be very unlucky) the embroidered upper was half torn from the base, the lace's button broke so they were basically unwearable after a single month. Thankfully, they're currently in the return process so I'm gonna get my money back (yay). So if you ever wanna buy from them DO NOT BUY THE CLOGS (personally i would not take the gamble). However this isnt the only time a product of theirs was badly made
The first thing i bought from them were the gallery jeans, they felt like they were made by shein. The material didnt feel like jeans, then the back pockets' corners tore after a few months, then the front pockets just desintegrated so i couldnt have anything inside them. Basically just really horribly fabricated pants.

It still does have it's ups tho, their raw denim pieces do hold up quite well, jorts too, and a ton of their pieces are in fact good quality. My friends have told me their loafers they got from derschutze have been holding up even when playing football in them (dont know why theyd do that)
Shipment is fast, expect around 5 days before shipping if their collection just dropped, but otherwise they usually send them in a few days.

I placed Order #232479 for the Lotus V2 Indigo Denim jeans and received the package without any issues.

I returned the jeans for an exchange to a larger size, following all the instructions provided. I included the completed exchange form inside the package and shipped it back within the required time.

On 6 June, after already waiting several weeks without any update, I contacted customer service to ask for the status of my exchange. I received no reply.

Since then, I have sent three emails and submitted multiple contact forms through the website. Today is 30 June, and I still have not received:

any confirmation that my return was received;
any update on the status of my exchange;
any indication of when my replacement jeans will be shipped.

The complete lack of communication is extremely disappointing. I understand that processing returns can take time, but ignoring a customer for weeks despite repeated attempts to make contact is unacceptable.

I genuinely like the brand and was looking forward to receiving the correct size, but the after-sales service has been very poor. I hope this review encourages Der Schutze to finally respond and resolve my exchange.

Current status (30 June): No response after multiple emails and contact form submissions, and no update regarding my exchange.

The fastest shipping I have ever had. Was on my doorstep by 2 days even though it wasn't expected until 7 days. The jeans i ordered are my best pair of jeans. They fit perfectly at the waist and legs. Are the perfect "baggy" jeans with amazing embroidery as well. Great store!!

Unfortunately I have to give it a 1 star. Initially I was very happy, the shipping was super quick and the jeans looked amazing. Also very good quality materials. However, it didn’t fit me well and this is where the trouble started. I asked for a return and to my surprise I had to pay return shipping. This wasn’t mentioned anywhere on their website (I eventually found an old page in their domain that mentions this through Google which isn’t accessible through their website), which means by Dutch law that the seller has to pay shipping. I tried to dispute it but got no response so ended up paying for it myself. My return package got delivered 3 weeks ago and I haven’t heard anything. No new product, no refund, not even a confirmation of arrival. I tried emailing multiple times and even tried DM’ing on Instagram. Now I have no product and no money. Will be filing an official complaint through the appropriate customer protection agencies. Absolute scam if you need their customer support.

EDIT: eventually after a month, countless of emails, opening a case at the ECC, and commenting on their Instagram posts, I finally got the bigger size pants. Still no reply to any email, just a random shipping confirmation of the pants. In my last 2 e-mails I also clearly specified that I was no longer interested in the pants and wanted my money back. I guess since I do have the pants now, it is worth a 2 stars. Still a terrible experience and not entirely satisfied with the resolution.

Bought a pair of pants online, the first the time the pants arrived as scheduled but while requesting for an exchange they said it’s no problem if they still have it in stock. After requesting several updates it went radio silence and never got my order or my money back after reaching out multiple times via email and their instagram.

Order had to be shipped then shipped back and then shipped to me once again just because they can’t read and correctly copy my address to the shipper, and the second time they sent the package they also forgot my phone number and im pretty sure they screwed up the address again because the courier tracked me down by name because i live in a pretty small town so long story short they managed to not give the courier my number and the address twice and i got lucky because the courier knew me. The customer support is acceptable and once i finally got the product it was pretty high quality so i wont complain about that. But other then that this whole ordeal took 2 months and im definitely not buying from them again unless they manage to fix their delivery issues. And this hasn’t only happened to me i had a friend who ordered from here and i think for him it took like 3 months to get the package.

I've ordered many things from Schutze and therefore don't understand the negative reviews. For me, shipping has always been fast and nothing has ever gone missing... Now to the quality: the embroidery is very good and detailed. I've had one t-shirt for 1.5 years now and it still looks like new. They also don't shrink (I've washed them a few times at 40°C), which is very desirable. Nevertheless, just follow the product instructions. Regarding returns: I haven't had any contact with customer support myself, but I can't imagine it's that bad, and there's really no reason to send the items back since they arrive exactly as pictured. Just know your size (the sizes run like everywhere else!) and then nothing needs to be returned ;)

Terrible service, response time is almost nonexistent, delivery time frame is always longer than 11 working days, we had to travel to the shop to get any refunds and even then the process is not what expect it took 6 working days to come through it was not done instantly at the shop. I wish my son didn't like the clothes so much as I am reluctant to spend my money here! My son order on 11th May and he still hasn't received his order.

I’m pissed honestly. I bought 2 items for me from derschutze and mind you I bought the size xs but it looks like it’s l or xl like???? that does not look like size xs, why is everything so oversized, I got scammed 2 times for ~175€. I will never buy anything from there again. I really liked this brand and always loved to buy something from there. This is very disappointing.

I placed an order over a month ago.
I haven’t received any reply or update regarding my order.
Even after sending numerous emails.
I don’t even know if I’ll get a refund.
Best to avoid this.

Got my Kyoto jeans today. It took one week to be delivered to Moldova. I find them great. Maybe some delays are only with new collections

I ordered 2 pieces around a month ago, including a pair of jeans and a pair of joggers. The jeans were great, no issues.
However the “new” joggers had a hole inside the left pocket and a stain underneath the back pocket. I emailed countless times and had useless responses from multiple staff who didn’t seem to be keen on helping me. Returning wasn’t an option as delivery time and costs aren’t great. I requested a partial refund but was eventually just ignored, not happy.

I ordered 3 pairs of denim and 1 pair of shoes. The shoes were gorgeous. The denim looks like how it does on the website. Super vibrant and colorful embroidery. I am a bit tall for the denim, so I decided to return them for a refund. I emailed them and within 48 hours they responded. I was able to return them, and I already received a full refund for the denim pants. Their customer service has been impeccable. I live in America, so ordering from Germany is a far distance, but the shipping only took 5 days. Thank you for the fantastic experience Derschutze.

Couldnt reccomend more

Purchase made od 13.04.2026, jeans were delivered 17.04.2026 (delivery to Slovakia). Amazing quality, looks amazing, definitely woulde buy again.

Idk about everyone else but I LOVE dershutze, it is my favorite brand and I have like 5+ pieces from them, tbh I can agree with some of the bad reviews cuz during the Black Friday sale it took like 2 weeks to a month to get my package, which isn’t ideal but they had some issues so idk I don’t mind, but that was only once, the other times I’ve ordered it’s arrived in a week, and I live in Qatar so it’s far, the only downside I see is the price, is it mad expensive, but the quality is there for sure, it’ll last you a while, the fitting and the embroidery is all top class, but maybe I’m biased, I really like the brand and I’d 100% recommend to give it a shot, like atleast one statement piece.

The ordering of the clothes went perfect. Fast and easy. But when we sent two items back to be exchanged because we had the sizing wrong the problems started. In the beginning they would answer my mail, but now radio silence. The clothes have arrived there but we heard nothing. It has been almost 4 weeks. Not if the right sizes are still there, if there will be a refund. Nothing. These items are not cheap. Please think twice if you shop here. Lost a lot of money now.

From the UK bought the wrong size accidentally, sent them back and bought more, got my refund in a few days by following the instructions and received both my items within 4-5 days after ordering. Quality of the items look good to me, overall positive experience. All the bad reviews scared me!! But I had a good experience but have no idea if where I am makes a difference or being a first time customer so having no expectations for quality or the company.

I do NOT recommend ordering from Derschutze.The quality of the product I received was extremely disappointing — it felt like a cheap, low-quality item despite the high price.I returned the item, and even though the package was delivered, I still have to chase them for a refund. It has been days with no clear response or update from their side.Very unprofessional customer service and a frustrating experience overall. I would strongly advise others to avoid ordering from them.