Lucie was an absolute pleasure to deal with. We went to her absolutely clueless about the entire process but she was extremely patient and helpful. Although there was a small bit of a wait actually ge... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Dimond Factory really saved my proposal. I had a horrible experience with other company, end up i made a refund and i had to find somebody else. I decided to try it with DF and I ordered ring 16.12.2... See more
Company replied
I recently purchased the most gorgeous ring from Diamonds Factory in Cork to celebrate my 50th birthday, a real milestone for me. I wanted something unique and meaningful, and I couldn’t be happier... See more
Company replied
I recently bought an engagement ring from Diamonds Factory Cork and the service was absolutely amazing from start to finish! Picking out my new ring felt so special and personal. You really can take y... See more
Company details
About Diamonds Factory Ireland
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company
Contact info
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Ireland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4.7
Excellent
750 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Seamless experience annd exactly what I…
Seamless experience annd exactly what I ordered.
June 28, 2026
Great customer service
Great customer service. Delivered on time and exactly what we ordered. Excellent quality.
June 28, 2026
Excellent service
Our experience at the diamond factory was exceptional. The staff were fantastic extremely knowledgeable, professional and friendly
June 2, 2026
Amazing
The staff we interacted with were very thorough and understanding. The service was amazing. The quality of the rings we got were fantastic and very well priced. We definitely suggest using this company as they are not like other jewellery stores or company's.
July 4, 2026
Purchase of platinum wedding ring
I chose to purchase a platinum wedding ring but i needed help with sizing.I clicked on "request a call back" several times over a two week period without reply.I clicked on "live chat" several times over the past two weeks without reply and i rang the Dublin number several times without reply - nobody home? - extremely poor!!
June 26, 2026
Unprompted review
Reply from Diamonds Factory Ireland
Hello Denis,
Thank you for taking the time to leave your review. We're sorry to hear your experience reaching us concerning advice on sizing for your platinum wedding ring.
We appreciate you sharing your feedback and understand how frustrating this must have been. We have sent you a request for some further details, please could you respond to that?
Kindest Regards,
The Diamonds Factory Team
My boyfriemd surprised me with the most…
My boyfriemd surprised me with the most beautiful engagement ring
June 24, 2026
Reply from Diamonds Factory Ireland
Hello Shauna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Service and staff 10 out of 10
June 20, 2026
Great experience!
The staff at diamonds factory helped me design the perfect ring for my wife. Every step and interaction was a great experience, so thank you for your help.
June 21, 2026
Brilliant service from start to finish
Brilliant service from start to finish. All employees were so attentive and genuinely interested in helping find the right ring. Would highly recommend!
June 26, 2026
Unprompted review
Got one of the best custom made…
Got one of the best custom made engagement ring for my fiancée, they customer service, they ring in question all top notch
June 4, 2026
great service poor delivery
Jemima was fantastic. she made the whole process stress free and easy and i can not fault her in any way. The company as a whole is another story. quoted 3-4 weeks for the ring to be made and shipped. orders it 5 weeks before my proposal. It did not arrived and had no choice but to do it with a fake ring that looked close to what i bought.
June 8, 2026
Very knowledgeable
I had a great appointment with Caoimhe, she was very patient and kind with me and gave me lots of insight to diamonds and gemstones. I would recommend Diamonds factory to anyone
June 14, 2026
Unprompted review
Very happy
I’m very happy with the process and service received. The earrings I had made for my mother turned out perfectly and I’ll definitely be returning to Diamonds Factory for future pieces!
June 4, 2026
The full experience was excellent
The full experience was excellent. I bought the engagement ring and then went back and got both wedding rings. It felt like I was important with no request too difficult and I found the staff very helpful and really appreciated their guidance. Overall 5 stars
May 26, 2026
Great experience
The staff was really helpful at all times. Time for delivery was really quick and really good quality. Highly recommend Diamonds Factory!
May 24, 2026
A Yes thanks to you!!!
An absolutely unreal experience from design to collection in the Cork store with Jana! The ring turned out exactly to what we wanted and more! Maggie did say yes OF COURSE!!
April 2, 2026
They do not have customer service just…
They do not have customer service just want to sell and get the money. if you are going to buy anything from them do not pay until you got the piece.
April 5, 2026
Unprompted review
Reply from Diamonds Factory Ireland
Hello,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience you have had. We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
The Diamonds Factory Team
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