Dieselgurusllc Reviews 

This has been one of the worst experiences I’ve had with any repair shop or any service provider period

I brought my box truck to Diesel Gurus and paid around $7,000 for repairs. What followed was over seven months of delays, broken promises, and constant runaround.

Jay, the owner, handled my case directly, and all communication and decisions came through him. Based on my experience, the level of follow-through and transparency I expected from an owner simply was not there.

At the beginning, I was promised a loaner box truck so I could keep my business operating. That never happened. After waiting and following up, I was eventually told the loaner truck’s engine had blown—something that was never communicated upfront and only came out after I continued to press for answers.

From that point on, it was a pattern of:
“Tomorrow”
“Shortly”
“We’re working on it”

But after seven months, my truck was still not properly repaired. I was told it had issues staying running and needed batteries.

I ultimately had to pay out of pocket to tow my own truck out just to get it back.

When I requested a refund due to the lack of completed repairs, it was refused. Instead, I was presented with paperwork requiring me to waive my rights to take action just to retrieve my vehicle, which raised serious concerns for me.

As a business owner, being without my truck for this long caused significant financial loss and disruption. This situation did not reflect the level of professionalism, communication, or accountability I expect when trusting a company with my equipment and livelihood.

I am currently pursuing the appropriate next steps to resolve this matter.

If you are considering this shop, I strongly strongly recommend protecting yourself:
• Get everything in writing
• Set firm timelines
• Do not rely on verbal assurances

This review reflects my documented experience.

I will try to be brief, but all I can say is follow the other reviewer’s directive and DO YOUR RESEARCH. I was given the company’s info as a small veteran owned business. I really wanted to like this company, and to do future business with Diesel Guru, LLC at 1179 Fleetwood Drive SE, Atlanta, GA 30316-4513, and its owner Javontez Burnette (Jay). Unfortunately, like so many other reviewers mine was not a good ending.
The company towed my 2014 Freightliner Cascadia truck to their facility approximately February 6, 2025. I contracted for them to replace the engine with a remanufactured engine “with less than 100,000 miles on the new engine.” The repairs were to be completed by April 1, 2025, as I had a contract to begin hauling with a trucking company. Jay assured me that the truck would be ready for and pass a DOT inspection once he completed the repairs. I paid approximately 12K+, and an additional $3,500 during the alleged repairs. Throughout the whole time Jay assured me that things were going well, that the repairs were typical and that there were no issues. He did state that they had a challenge with the engine, but that the issues were all resolved. He also assured one of my truck driving colleagues that has been in the trucking business over 20 years, that the issues were resolved.
In March the company place unauthorized charges against my credit card for a different entity, Urban Seafood of Macon, Georgia. I had no idea who the company was, had never entered into a contract with that firm, and had not received any services of products from Urban Seafood. Jay assured me that the charges would be removed/corrected. I am pretty sure I do not need to state that I cannot put charges for seafood on my tax return as an expense for truck repairs. Needless to say, Urban Seafood did not reverse the charges and I eventually had to file a formal dispute with my credit union to have the charges removed, but that is a different story.
Fast forward to April, the time for me to pick up my truck, it did not go well. When I arrived to pick up my truck 2 days before my contract was to start the vehicle was in multiple parts in the bay. See the pictures. The onsite mechanic stated on 2 different occasions that my engine had not arrived. Needless to say the repairs had not been completed and there was no way the truck in the pictures would pass a DOT inspection. I stalled with the trucking company for several days while I tried to find a replacement truck, but I was not able to secure a truck to perform under the contract.
I directed Jay to reassemble the truck to allow for the safe towing to a new mechanic. I contacted the credit union and reversed all charges from my credit card. I hired a towing company, but was advised by the tow-driver that Diesel Guru would not release the truck claiming outstanding labor charges. When I called, Jay would not release the truck without additional payments.
Thus, my truck has been at the location since February and I have no idea of the trucks condition at this date. I am speaking with an attorney, but I am not confident that the truck is even salvageable at this point. As I and others have stated earlier, DO YOUR OWN RESEARCH.

Diesel Gurus Has Held My Truck for Over a Year — Locked Gates, No Access, No Refund, and Intimidation

Review:

I brought my 2000 Dodge Ram 2500 to Diesel Gurus (1179 Fleetwood Dr, Atlanta, GA) in August 2024 and paid $8,500 via Amex for repairs to the high-pressure fuel pump, injectors, and related components.

It has now been over a year, and my truck still has not been repaired or released. The shop keeps the gates locked at all times, which means you can’t access the office or speak to anyone directly. Customers are forced to wait outside the locked gate hoping someone notices and comes out to talk. My truck is locked away and hidden, and they’ve refused to let me see it or retrieve it.

When I requested a refund, they became irritated and attempted to use intimidation tactics, trying to create a confrontation rather than address the issue professionally. Despite numerous opportunities to resolve the matter, they have refused to refund me or release my property.

I’ve issued a Final Legal Notice and have filed or contacted multiple agencies, including:

DeKalb County Police Department (for Theft by Conversion)

Georgia Attorney General’s Consumer Protection Division

Federal Trade Commission (FTC)

Better Business Bureau (BBB – Metro Atlanta)

Local news investigative teams including WSB-TV, FOX5 Atlanta, CBS46, and 11Alive

I’m posting this to warn other consumers — this situation has gone far beyond bad service. Do not take your vehicle to Diesel Gurus. You will regret it. They’ve shown a complete lack of transparency, accountability, and professionalism.

All documentation, receipts, photos, and communications are on file and have been shared with authorities. I will continue pursuing all legal and public remedies until my vehicle and funds are returned.