The Digital DRA Reviews 

I spoke to Zain.....what an absolute superstar!! He was so understanding of my current situation and reassured me throughout the call. I was so worried about what to so next and he talked me through what he could do to help. Thank you so very much.

i contacted DRA as i received an email from them regarding one of my debts. Jessi has been fantastic and she is going to look into the situation further for me. i look forward to the ongoing great customer service. thank you for making it less stressful.

I would like to express my sincere appreciation for Charlotte from The Digital DRA and the way she has handled my case.

What began as a relatively straightforward dispute with Loveholidays over a request to change hotel accommodation unfortunately developed into a prolonged and extremely stressful situation. Throughout this process, I found myself having to explain not only the circumstances surrounding the original dispute but also some very personal and difficult aspects of my health and family circumstances.

I have to say that Charlotte was exceptional.

From my perspective, what set Charlotte apart was her genuine understanding, compassion and willingness to put herself in my position. She took the time to listen, understand the circumstances and appreciate that behind the account reference and outstanding balance was a real person dealing with some very challenging personal circumstances.

I never felt that I was simply another account number or another case to be processed. Charlotte demonstrated a level of empathy and understanding that I genuinely did not expect, particularly when dealing with a dispute involving debt recovery.

She showed that it is possible to carry out a professional role while retaining something equally important: humanity.

Her communication was considerate, sincere and reassuring. More importantly, she recognised that sometimes resolving a situation is not simply about figures, procedures or outstanding balances. It is about understanding the person involved and recognising the impact that a situation can have on their life and their family.

I was particularly grateful for the way she considered my circumstances and ultimately took steps to close the DRA account and return the matter to Loveholidays.

I cannot thank Charlotte enough for the way she handled my case. She is a credit to The Digital DRA and, in my opinion, demonstrates exactly the kind of customer service and understanding that organisations should aspire to.

If more people approached disputes with the same level of compassion, patience and willingness to understand another person’s circumstances, I genuinely believe many situations could be resolved far more positively.

Charlotte, thank you. Your understanding and consideration made a real difference to me during what has been an exceptionally difficult period.

An outstanding example of genuine customer care.

very straightforward and got my plan set up

Actually a nice company and very easy to work with. All online no need to speak to anybody if you don't want to

Fantastic company delt with my issue in less than 2 mins
Thanks for your understanding
I forgot I got a new debit card

Robson was very helpful for me today great customer service

I had a months subscription that Virgin said i owed them as i didnt cancel in time . I was one day into the new months and out of contract for over 18 months ! So they wouldnt let me cancel without paying £42 . I refused and as usual you cant soeak to anyone in these companies who understand what you are saying or have any capability of making any decisions whatsoever. Its an f in joke we allow companies to operate like this ! Anyeay they have been chasing me for 5 years to pay £42 … ive finally caved to get these leaches off my back ! They pretend you owe them the money you dont ! Virgin and alike sell your so called debts off to these blood suckers for a few £ …. Then they hound you so they can make profit !
The law needs to stop companies being anle to pass over a “debt” without avtually engaging with their customer first !!! Its a bloody joke !!!
So bog off blood suckers !
All that said the process of using their app to pay was easy !

The payment method was so easy to follow, really quick and not bambuzalled with lots of options. Very good.

Robson couldn’t have been more helpful. His tone was friendly and inviting, you can tell straight away that he knows what he’s talking about and will offer the best advice he can.

Huge thankyou again for helping me understand everything in such a short space of time!

Again, Charlotte came through. Prompt replies and very supportive. Please don't look at my 4 star as excellent service. I was raised to mark thing as 90% not 100%. Your service for me was and has remained excellent

I gave DRA 5 stars because they were understanding, helpful and willing to put my account on hold while I deal with an unexpected problem with my bank. I really appreciate their patience, kindness and willingness to help me during a stressful situation. Thank you for your understanding and support.

I rang with hesitation and spoken to Charlotte who put my mind at ease straight away and explained everything calmly, friendly , and professionally would definitely recommend anyone with concerns about contact please reach out excellent service

I didnt owe any money but when your application for your mortgage is refused and you find out this company is damaging your credit score. The best thing to do was to pay asap. Bit of a scam.

They've been harassing my number for months, no idea where it came from, never heard of them, they just send messages from time to time by one way sms.

It's clever cause it looks like government alert which you cannot reply to or even BLOCK.

My sim provider cannot do anything. They should be sued for that.

Kind and polite, friendly and very sensitive with personal questions when I shared with him.

Simon was extremely quick and efficient in resolving the issues I had dealt with. Thank you 🙂

I spoke with Jordan about my situation and he was very understanding,and helpful