I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Setting up a website is a lot harder than I expected. The amount of spam received is horrendous and the instructions from the from the various plugin providers run for pages and pages and are not all... See more
Company replied
I dealt with a sales person who cared about the outcomes. He was persistent and followed through every step of our web developement.
Company replied
The overall experience with DP is a good one, the service is reliable and their spam reduction excellent. I do feel that a lot of the 'backend' adjustments are overly complex and that DP suits very di... See more
Company replied
Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
3.8
Great
686 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great service deserves a review
I spoke with Shree today about an issue I was having with a domain change. I was rather short with her as I was frustrated with the process. She responded in a professional manner and got the situation resolved quickly. She was very polite and has an excellent command of the English language.
July 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sales is providing better support than the support team itself
Shradha helped me to resolved some of the issues that was difficult to resolved via normal support process. Thank you for your help, Shradha!
July 3, 2026
Unprompted review
Reply from Digital Pacific
Hi Dmitry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
VPS1 upgrade to VPS2
Shree was fantastic! She was so helpful and provided super quick assistance when I needed it. It's rare to get such prompt and efficient service these days. Thanks so much, Shree, for making things so easy!
July 3, 2026
Unprompted review
Reply from Digital Pacific
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I dealt with a sales person who cared…
I dealt with a sales person who cared about the outcomes. He was persistent and followed through every step of our web developement.
March 31, 2026
Unprompted review
Reply from Digital Pacific
Hi Arezoo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great experience today with Akshay
Great experience today with Akshay - Fast, efficient and very helpful.
July 2, 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I have been with Digital Pacific for…
I have been with Digital Pacific for approximately 15 years. They have always been very helpful and flexible. The customer service also keeps improving. I dealt with Megha S today and she was very helpful and proactive without being too pushy.
July 2, 2026
Unprompted review
Reply from Digital Pacific
Hi Jeremy,
Thank you for taking the time to share your wonderful feedback.
We are truly grateful for your continued trust and loyalty over the past 15 years. It is incredibly rewarding to know that our team has consistently provided you with helpful and flexible support throughout your journey with Digital Pacific.
We will be delighted to share your kind words with Megha, who will certainly appreciate knowing that her efforts made such a positive impact on your experience.
We sincerely appreciate your loyalty and look forward to continuing to support you for many more years to come.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Was unable to access and pay my invoice…
Was unable to access and pay my invoice shree helped me with it, Thank you
July 1, 2026
Unprompted review
Reply from Digital Pacific
Hi Georgia,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Technical issue
I didn't realise my email allowance was full. The bot was getting confused so I called by phone, the operator transfered me to the correct area to fix the problem than it was all fixed within about 15 mins.
Very happy with the service and the outcome.
July 2, 2026
Unprompted review
Reply from Digital Pacific
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Domain assistance
Fardeen was able to communicate in tems that i could understand and resolve the issue immediately. Very much appreciated.
June 30, 2026
Unprompted review
Reply from Digital Pacific
Hi Chris,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Fardeen was able to assist you with your domain concern and communicate the solution in a way that was easy to understand. It's especially rewarding to know that your issue was resolved promptly and that the experience met your expectations.
We will be sure to share your kind words with Fardeen, who will be pleased to know that his clear communication and support made a positive difference to your experience.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Great service and follow up from…
Great service and follow up from Prakruphi regarding our domain names. Happy to continue using Digital Pacific as a domain provider.
July 1, 2026
Unprompted review
Reply from Digital Pacific
Hi Ian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Always great service at Digital Pacific. Highly Recommended
Always great service at Digital Pacific. We have been with them for years. We just upgraded our service with them and Fardeen was very helpful and had everytging sorted quicly. Thank you
June 30, 2026
Unprompted review
Reply from Digital Pacific
Hi Dave,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Megha has been very helpful
Megha has been very helpful. She answered all our questions quickly and professionally. This help was a great bonus for us in making the decision to stay with DP.
June 30, 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Gerlyn was very helpful and got our…
Gerlyn was very helpful and got our website functioning again quickly. Thanks
June 30, 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Amanda was helpful and knowleadgeable
Amanda was helpful and knowleadgeable. Made the process of domain transfer quick and easy.
June 29, 2026
Unprompted review
Reply from Digital Pacific
Hi Mick,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Amanda was able to assist you with your domain transfer in a helpful, knowledgeable, and efficient manner. It's wonderful to know that she made the process quick and easy for you.
We will be sure to share your kind words with Amanda, who will be thrilled to know that her assistance made such a positive impact on your experience.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
I've always got fast help
I've always got fast help that resolved my problem if it was an issue in the Digital Pacific platform
I use the platform for domain and DNS management
June 29, 2026
Unprompted review
Reply from Digital Pacific
Hi Robert,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
TIME WASTING
It is faster, easier and more certain to speak with a human. The robot delays the interaction and speech is a faster and more accurate way than texting for problem solving. I DO NOT LIKE THIS SYSTEM AND PREFER A PHONE SERVICE!
June 28, 2026
Unprompted review
Reply from Digital Pacific
Hello Peter,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support channels and that our chat system did not meet your expectations.
We understand how frustrating it is when you are trying to resolve an issue quickly but feel that the available support options slow down the process. We recognize that many customers prefer speaking directly with a support representative, especially for more complex concerns. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Efficient and helpful
Micah was a great help to me today by resolving a problem I had with my A record.
June 27, 2026
Unprompted review
Reply from Digital Pacific
Hi Wendy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Reply from Digital Pacific
Hi Tanya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Expert Tech Support
Digital Pacific offered additional paid support and Varsha K did a fantastic job of quickly identifying the source of the problem, and rectifying it quickly. Varsha also followed up with important investigation information and additional requests which helped us comfirm the cause and prevent future failures at our end. I can highly recommend Varsha and the expert team at Digital Pacific support.
June 19, 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Thank you to Kathlene for all her help
Thank you to Kathlene for all her help. I had difficulty addressing a website issue, and she gave me a clear, concise answer. It's pleasing to talk to someone who is knowledgeable and supportive.
June 26, 2026
Unprompted review
Reply from Digital Pacific
Hi Nick,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Kathlene was able to assist you with your website issue by providing clear, concise, and knowledgeable guidance. It is especially rewarding to know that her supportive approach made your experience a positive one.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Kathlene. Recognition like yours encourages our team to continue delivering the high standard of service our customers deserve.
Thank you once again for choosing Digital Pacific. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
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