Di Maggio's Reviews 

Absolutely unacceptable in every way. After entering we were ignored by the foreign lady who turned out to be one of the managers. I had to ask her to be seated because we got fed up waiting.
The food was at best canteen level and having to physically go and find someone to serve us was annoying.
Son’s food arrived with additions missing so that was returned, my wife’s chicken was stale and had been left under a hot lamp until it was completely dry.
My son enjoyed his dessert that was the only part of the experience that was acceptable.
On presenting us with the bill I noticed that they had taken the liberty of adding on a service charge. I explained to the so called manager that service charge is for good service not for shocking service and poor quality food. I asked her if she understood the meaning of profiteering and clarity for the customer regarding the tipping system…… she refunded the tip money in cash but no apology or explanation!
Absolutely won’t be back, worse eating out experience for many years.
Disgraceful.

Very disappointing experience today 29/07/26. The nachos were disgusting and had to be sent back. The cheese on the nachos tasted like processed cheese sauce straight from a bottle rather than proper melted cheese, which completely ruined the dish. The “traditional” mac and cheese was no better – it seemed to use the same bottled cheese sauce, with nothing traditional or homemade about it. It lacked any rich, cheesy flavour and was incredibly disappointing. For the prices charged, the quality was nowhere near acceptable. I definitely won’t be back and would never recommend this restaurant.
The only good thing about this restaurant was the staff, they were all very attentive/helpful.

From entering the Glasgow Royal Exchange Square restaurant till leaving was quite simply amazing, every staff member who attended us were brilliant, and the food as always was cooked to perfection. 10/10 and a must for all visiting Glasgow.

Was looking to take 9 people out for my sons birthday an driving past Di Maggios East Kilbride I thought we will try that. go online and its 40% off from 5th Jan - 5th Feb with a book now tab. click book now, and booked a table for 9. specifically marked on the additional info I had booked for the 40% off deal. On the booking they ask for your email and phone number. When we arrive, the gut says "you've marked your booking for 40% off, but you don't get that on a Saturday". I said that the 40% off said 5th Jan - 5th Fen and on the 40% off page it asked me to book now, so why was I offered the saturday on the 40% off page if its not available? His reply - " do you want to cancel?" so, 9of us standing there and my wife says just lets go with it as we can't do anything else at short notice. so we get sat down and a mediocre meal follows, lukewarm minsetrone soup, a BBQ pizza thats meant to have Nduja on it. asked aand was told no, I was wrong, to them pull the menu up and prove I was right. and then a stinking bill. I could have booked better if I'd know.
Anyway, once bitten, twice shy. We won't be back, an abysmal attitude and rubbish food and the argued with about the ingredients and no discount for the food being wrong.
I've come on here to Trustpilot and see a 2.1 rating. I wish i had checked before I booked.

I had such a strange time here. A very disappointing evening meeting a friend.
I’d booked it thinking it would be an old iconic similar-to-Rogano type of experience. Not so!
I chose the ‘Margarita Pizza with basil’ on the menu.
A communication problem followed with our waiter since I had said ‘with basil’ as it read on the menu. He asked ‘so you don’t want any other topping?’.
I tried to explain I wanted normal Margarita pizza with basil, as on the menu. The waiter seemed to take issue with this which confused me totally so in an attempt to be clear I pointed to the printed item on the menu ‘Margarita pizza with basil’ and said clearly ‘I want it as-is’.
Out, by a different server, came a plain cheese margarita without basil. I sent it back and had basil added.
Our initial guy came up to ask if everything ok and queried why I’d done that! He said ‘But madam you stated as-is’ which means just cheese’.
It was a weird experience which I’m still puzzling over, especially as his attitude was plain bad.
The wine server poured our wine to the top of the (thick glass) glass.
Overall it was a very weird and disappointing experience.
Sorry I won’t be repeating it.

Used an Itison voucher so we were given the "VIP" set menu, they should think about renaming that. Got charged an extra £6.80 for for service charge and peppercorn sauce although the set menu says chicken in peppercorn sauce waiter didn't tell us sauce was extra. The Pizza was rotten no substance to it and they couldn't even be bothered cutting it . We both had strawberry daiquiri's which were both rank just synthetic slushes. Won't be back

this was within St Enoch’s centre glasgow. the food was cold, sitting out for a long time.. wrinkled up dry half pizza and chips that could have been yesterdays. she ‘heated’ the pizza by putting it at the side of the grill.. not under it. i love DiMaggio’s restaurants and i don’t expect the same standard in food halls but the owners of DiMaggio’s would be ashamed. i highly recommend you do secret shoppers as this franchise in st enoch’s is awful and doing your business no benefit. This is the second time i have experienced similar poor quality here… i gave it a second chance hoping it had improved. such a shame to have such a terrible experience with such a good chain. please do better. no i didn’t complain… i don’t like conflict.. i ditched my food.

Same terrible food, service and customer service as the last time. Caring for customers is not on the men. Never again.

Pizza was ok. Hubby got minestrone soup said it was very good, service v good,toilet needs to be checked ✔️ quite grubby,

Went for lunch with family, service was horrendous had to ask twice to order food, when food came order was wrong , no fries with burger 🙈 asked waiter who did not acknowledge I was speaking, I presumed fries would come, nobody came back near table, we where seated near the back and forgot about, could not even get bill, had to go to bar on the way out and ask to pay. When asked for manager no one came and left polite Barman to deal with my complaint, who apologised, but the point is complaints are above his pay grade, disappointing will not be back!!!!

Arrived Monday night, table for eight, 6pm, before a show at RCH. Our drinks had to be ordered twice. Sat for ages and eventually meal order was taken. Waited a long time for starters which were ok. Waited a long time for main courses. Not impressed with food. It was after 7 by this time and we didn’t have time to finish our meals, some had theirs in takeaway boxes. We ran to RCH, boxes not allowed in so we’re binned. We missed the beginning of the show. Very disappointing service although the staff were pleasant.

Watch out for the discretionary 10% tip on the bill, they don't mention it. Really annoyed me that they didn't and I didn't notice. It's not the USA guys. Also found hair in Fusilli Espanola.

My husband and I were at the DiMaggios restaurant last night. Had a booking for 5.30.Arrived prompt and was told we didn't have a booking. We were told it was Head Office who must have taken the booking. How ever we got a nice table. Ordered wine then ordered soup which was delicious. We ordered our main meal mine was salmon ver and chips. My husband ordered the Lasagna. Looked really nice but the salmon was just warm and no more the chips were cold. The waiter took it back to the kitchen binned the chips put hot ones on the plate brought it back and that was that. Been going there for years but I think it will be our last.👎🏻👎🏻👎🏻👎🏻

Food arrived cold in the middle. Got it replaced with another. Lasagne disgusting goo which was tasteless, pasta overcooked and whole dish inedible....waste of money and left hungry and annoyed.

Went for my 60th birthday. There were 6 of us. Food was okay staff were very pleasant however what will put me off going back was the 10%added to the bill. I know we could have asked for it to be removed but that is awkward for us. We would have left a tip but not that much as we had saved for a long time to be able to afford to go in the first place.

Got a takeaway. Chicken wings were tiny. Americana pizza was like cardboard. Tasteless. Complete waste of money. Don't go near it. Complete rip off

Theatreland Restaurant - avoid

Service pretty poor. Had to ask twice for our drinks. No offer of Parmesan for our pasta.Had to ask for a spoon to eat the spaghetti. All things that a great Italian should do without thinking. Penne Rustica dish had the poorest quality sausage that was inedible. Finally you are packed in like sardines. The staff though were polite. Certainly wouldn’t go back.

I don’t know what has happened to DiMaggio royal exc sq. pre covid we went there regularly & food was always great. This was my first visit post covid & to say I was disappointed would be an understatement. The restaurant was very cold, the pre booked table assigned was also getting cold air from toilets & kitchen. There was no hot water in the toilets, the hand driers were even blowing cold air. The Wi-Fi service was not working, none at our table had phone service, on top of all this the we received burnt garlic bread ( removed from bill) staff need trained on the menu & types of pasta, Fettuccine on the rocks had very little seafood in it, plus I specifically asked the waiter what was fettuccine, as I hate tagliatelle. I was advised it was like Linguine, therefore ordered it. Turns out it was exactly the same as tagliatelle (except it’s not made with eggs). not only was the pasta wrong but there was very little seafood, 2 prawns, few tiny pieces of calamari, 8 mussels of which 2 were not open & should not have been served. The positives were the penne chicken pasta my friend enjoyed and the sticky toffee pudding I had to order as I was hungry due to leaving the pasta after picking out the very little seafood. I couldn’t recommend this restaurant not only for the food but sitting in the cold to eat dinner with my jacket on is unpleasant to say the least.

Food was alright but they charge u £3.45 for a can of juice who they blamin for that putin? Also they charched 10 percent of our bill as a tip like some American duchbags horrible