I inadvertently signed up to an annual subscription following the end of the seven day free trial. I contacted the team at Dinolingo to explain the situation and they agreed to cancel my subscription... See more
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I would leave zero Stars if I could. This program caused nothing but problems when trying to use it on different platforms. It would freeze constantly and you'd have to force stop it and restart it. M... See more
Purchased the "buy as a gift" got charged but we never received the codes. Checked all spam folders nothing. When digging into trying to contact seller all they have are contact forms which don't subm... See more
Company replied
Thought this would be great for my daughter, but it was clear right at the start that the pictures weren't clear to even know what they were supposed to be. There were dogs & cats, a dog with an arro... See more
Company replied
Company details
- Language Course Provider
- also in
- English Language Instructor
- French Language School
- German Language Instructor
- Language School
About Dinolingo
Written by the company
Dinolingo is an online language learning website and app for kids. It is available in 50 languages including Spanish, French, German, Italian, Japanese, with over 30,000 online activities.
We offer a 7-Day Free Trial for all new customers. You can cancel your free trial within 7 days of signing up and you won't be charged.
Dinolingo is 100% safe and secure for small children. No advertising, no pop-ups, no chat rooms. Our new dashboard allows real-time parental controls to monitor the child's participation and progress.
Get unlimited access to Dinolingo on your desktop, laptop, smartphone, tablet, all for one fixed monthly fee: $14.95 a month. Cancel anytime. No obligations, no contracts, no extra costs.
With the game-based learning technique, children love learning languages on the Dinolingo platform while collecting rewards and improving their comprehension skills as they listen, speak, read, and write along their online adventure. On the portal, each language lesson is presented as a unit and each unit includes age-appropriate and engaging language learning activities, videos, games, songs, tests, printable worksheets, flashcards, and more.
Dinolingo family subscription costs only $14.95 / month per language course. This cost includes unlimited online access for 4 children for the price of one for the same language course. Children can learn at their own pace by using the same or different devices anytime, anywhere. Children do not need email addresses. For multiple languages, each additional language course costs $14.95/mo. There are no annual plans or discount coupons available. Besides families, this subscription is also suitable for homeschoolers, tutors and small learning groups with up to four students.
We offer a 7-Day Free Trial for all new customers. You can cancel your free trial within 7 days of signing up and you won't be charged.
Dinolingo is 100% safe and secure for small children. No advertising, no pop-ups, no chat rooms. Our new dashboard allows real-time parental controls to monitor the child's participation and progress.
Get unlimited access to Dinolingo on your desktop, laptop, smartphone, tablet, all for one fixed monthly fee: $14.95 a month. Cancel anytime. No obligations, no contracts, no extra costs.
With the game-based learning technique, children love learning languages on the Dinolingo platform while collecting rewards and improving their comprehension skills as they listen, speak, read, and write along their online adventure. On the portal, each language lesson is presented as a unit and each unit includes age-appropriate and engaging language learning activities, videos, games, songs, tests, printable worksheets, flashcards, and more.
Dinolingo family subscription costs only $14.95 / month per language course. This cost includes unlimited online access for 4 children for the price of one for the same language course. Children can learn at their own pace by using the same or different devices anytime, anywhere. Children do not need email addresses. For multiple languages, each additional language course costs $14.95/mo. There are no annual plans or discount coupons available. Besides families, this subscription is also suitable for homeschoolers, tutors and small learning groups with up to four students.
Contact info
30 Broad St., 14 FL 1454, 10004, New York, United States
- info@dinolingo.com
- www.dinolingo.com
2.4
Poor
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service experience
I inadvertently signed up to an annual subscription following the end of the seven day free trial. I contacted the team at Dinolingo to explain the situation and they agreed to cancel my subscription and reverse the charge. They dealt with this swiftly and professionally.
October 12, 2026
Unprompted review
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0stars if I could..
0stars if I could... I tried this out with m t daughter, it was not worth it and I went to cancel but I guess it was the 8th day so I expected to pay $19 but b was billed for $199. This is more of a scam and they do not do refunds even if you cancel. I would advise people not to do the free trial ever.
October 7, 2026
Unprompted review
Terrible
Terrible. I have been trying to cancel.my subscription for months i have been emailing them several times but no help. And the fee is getting paid every month. I can't find it back on my PayPal account so I am unable to cancel it. They should help me with this and they dont. Terrible terrible service. I dont know what to do now. Because they are not helping at all.
They can contact me ASAP
September 19, 2026
Unprompted review
DO NOT PURCHASE THIS PRODUCT
I would leave zero Stars if I could. This program caused nothing but problems when trying to use it on different platforms. It would freeze constantly and you'd have to force stop it and restart it. My grandkids found it extremely frustrating. The program is so outdated I'm just thoroughly disgusted and on top of that they're saying that since they forced me to pay for it through Google Play that I can't get refunded. Do not purchase this product!
August 25, 2026
Unprompted review
This is a scam
This is a scam. Do not subscribe cause it's almost impossible to unsubscribe and they keep charging money even when you unsubscribe.
January 7, 2026
Unprompted review
Reply from Dinolingo
Hi Anna,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to believe your subscription has been canceled but still see charges.
We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will review your subscription status and work with you directly to help resolve this matter as quickly as possible.
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Poor design
Poor design, with high charge, with difficult cancellation process.
January 9, 2026
Unprompted review
Reply from Dinolingo
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the app's design, pricing, and the cancellation process.
We'd appreciate the opportunity to look into your experience further. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details you'd like to share. Our team will be happy to review your account and feedback and assist you directly.
Purchased the "buy as a gift" got…
Purchased the "buy as a gift" got charged but we never received the codes. Checked all spam folders nothing. When digging into trying to contact seller all they have are contact forms which don't submit or return 404 errors. Took a guess at emailing the usual info@ - got an automated reply...
December 21, 2025
Unprompted review
Reply from Dinolingo
Hi Jeff,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to purchase a gift and not receive the gift codes, especially after having difficulty contacting us.
We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform or website where the gift purchase was made, and any order confirmation or receipt details you may have. Our team will review your purchase and help resolve this as quickly as possible.
Not good experience as unable to pass…
Not good experience as unable to pass the child's nickname section. Tried at this point so many options including our eircode and it always says the username is already taken which obviously isn't possible.
December 16, 2025
Unprompted review
Reply from Dinolingo
Hi Eva,
Thank you for taking the time to share your feedback. We're sorry to hear that you weren't able to get past the child's nickname section. We understand how frustrating it is when you're unable to complete the setup process.
We'd like to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you're using (such as our website, Google Play, or the App Store), and any additional details about the issue, including the device you're using if possible. Our team will investigate the nickname validation issue and help you get started as quickly as possible.
This app randomly charged me a $19 fee
This app randomly charged me a $19 fee. Didn’t even have an active subscription. Never even been to the site. And didn’t have the app downloaded. Very bizarre. The fact that they offer absolutely no refunds under no circumstances tells you everything you need to know about this company. demonstrates extremely poor customer service and operations.
December 8, 2025
Unprompted review
Reply from Dinolingo
Hi Adam,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it would be to see a charge that you weren't expecting, especially if you don't believe you had an active subscription or even used Dinolingo.
We'd like the opportunity to investigate this with you, as we'd like to determine where the charge originated. Please email us at info@dinolingo.com with the email address that may be associated with your Dinolingo account (if applicable), the platform where you believe the charge originated (such as our website, Google Play, or the App Store), and any receipt, transaction, or billing details you have available. Our team will carefully review the information and work with you directly to resolve the issue.
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Entry level…but very flaky, don't buy..
OK so as an app to learn annentry level languages I think is OK, but only as a free app. I would not pay for this app as it is flaky, stops, gives you the wrong answer when you're. Right, bombardes you with adds for their own services, but most of all, does not work when you really need it. I have been using it fee for 3 years.. So I know what I am talking about..
August 20, 2025
Unprompted review
Reply from Dinolingo
Hi Eugene,
Thank you for taking the time to share your experience. We appreciate your feedback, especially since you've used Dinolingo over an extended period. We're sorry to hear you've experienced issues with the app stopping unexpectedly, incorrect answer validation, and the overall reliability of the experience.
We'd like to better understand what happened so we can investigate these issues. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you're using (such as our website, Google Play, or the App Store), and the device you're using, along with any additional details about when these issues occur. Our team will review the information and share your feedback with our product team as we continue improving the app.
Not what I signed up for
Not what I signed up for. I should be allowed to learn in private like my free trial. The second you pay up, you start getting stalked by neighbours and contacts even though you did not give access to your contacts. I wasted to learn basic maths in private and now I’m being followed by people which I didn’t sign up for. This is a sham business, no way of getting in contact with them once they have taken your money. I wanted to learn really enjoying it until I realised my learnings were not private and no way of stopping people stalking your progress. This is theft!
March 31, 2025
Unprompted review
Reply from Dinolingo
Hi Mary,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it would be if you felt your privacy was not being protected. We appreciate you sharing your concerns regarding account privacy and the difficulty you experienced trying to contact us.
We'd like the opportunity to investigate this with you and better understand what happened. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details about what you experienced. Our team will carefully review your account and work with you directly to address your concerns.
The games and songs make language
The games and songs make language learning super fun.
February 4, 2025
German course on Dinolingo is excellent
German course on Dinolingo is excellent for beginners. My children started with zero knowledge and now they can form basic sentences. The repetition through different activities helps with retention.
February 27, 2025
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Extremely hard to cancel
Extremely hard to cancel. When it comes to cancelling they send you to a bunch of unhelpful articles. When you try to contact them, they try to send you back to these articles. Moreover, the articles that they provide are not clear. They say they provide "self-management" portal - but it's impossible to self manage.
December 1, 2024
Unprompted review
Reply from Dinolingo
Hi ChazzaT,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to spend time navigating help articles without being able to manage your subscription successfully. We appreciate you pointing out that the guidance and self-service portal did not meet your expectations.
We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details about the issue. Our team will review your account, investigate what happened, and work with you directly to help resolve this matter.
Charged When Shouldn't
Had this for our kiddo. It's okay. But I requested cancellation last year. They just renewed it again. I asked again for cancellation and because I didn't keep the email (may have been a phone call, it was a long time ago) they are refusing to refund almost $100.
Update: They did refund but not until after bad review left here. It was to buy to remove bad review. So upping it to 2 stars because they did eventually return my money and supposedly canceled my account (I have been unable to login for a while, so I am wondering if it was canceled when I initially asked).
November 13, 2024
Unprompted review
Reply from Dinolingo
Hi Rick&TJ,
Thank you for taking the time to update your review. We appreciate you acknowledging that your refund was eventually processed, and we're glad we were able to resolve that part of the issue. We're sorry, however, that the cancellation process and the uncertainty around your account status left you with a frustrating experience.
We'd still like to make sure everything has been handled correctly. If you have any remaining concerns, please email us at info@dinolingo.com with the email address associated with your Dinolingo account and let us know which platform you originally subscribed through (such as our website, Google Play, or the App Store). Our team will be happy to review your account and confirm that your subscription has been canceled as expected.
Im impressed with Dinolingo
Im impressed with Dinolingo. My twins are learning Arabic and making good progress. The lessons are well structured and build vocabulary gradually. They enjoy the interactive games and stories Its a fun and effective way to ;earn a new language.
September 19, 2024
We love Dinolingo
We love Dinolingo. Its helping our family learn Italian our trip. The kids enjoy the games and songs. I like the audit section for leaning too. Its user friendly and dun,. Great for families wanting to learn a language together.
September 13, 2024
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Please be honest and decent
Please respond to my refund request. On 30th September I asked you to cancel my account as I could not find how to cancel it. I was charged on 17th September, despite not using the service. You told me my account was cancelled but refused to refund me. On 17th October you charged me again, I contacted you immediately and again asked you to contact my account and to refund the charge. Again you refuse. Please issue the refund at least for the 17th October. This is for the next month, when I have absolutely no intention of using your service. Please by honest and decent.
October 17, 2024
Unprompted review
Reply from Dinolingo
Hi Victoria,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration you've experienced, especially after requesting to cancel your account and then seeing another charge. We understand why this situation would be upsetting, and we'd like the opportunity to review what happened.
Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will carefully review your account history, including your cancellation requests and billing records, and work with you directly to help resolve this matter.
I didn’t even set up an account I…
I didn’t even set up an account I closed it out and they still charged me like 220$
June 25, 2024
Unprompted review
Reply from Dinolingo
Hi Jessica,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand how concerning it would be to see a charge if you believed your account had not been set up or activated.
We'd like the opportunity to investigate this for you. Please email us at info@dinolingo.com with the email address that may be associated with your Dinolingo account (if applicable), the platform where the charge originated (such as our website, Google Play, or the App Store), and any receipt or transaction details you may have. Our team will carefully review the billing records and work with you directly to help resolve the issue.
Beware of their subscription service
Beware of their subscription service. They will not send notifications for their annual subscription renewal. This company has a no refund policy. Borderline scam. My wife subscribed thinking it was duolingo due to the similar name.
June 12, 2024
Unprompted review
Reply from Dinolingo
Hi Renny,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be when a subscription renewal comes as an unexpected surprise. We also appreciate you sharing your comments regarding the confusion between Dinolingo and similarly named services, as feedback like this is helpful to our team.
We'd like the opportunity to review your account and the renewal with you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform your subscription was purchased through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will carefully review your account and assist you directly.
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