Handled my request quickly and with a nice email after that let me know that it was completed and how to access that information for future use. Very pleased by the thoughtfulness that went into fulf... See more
Company replied
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See what reviewers are saying
Très bonne expérience depuis presque 2 ans!! Pas de surprise louche!! Service au top!!!!Et services clients, agréable !!!et des solutions de communication !!!.Un grand merci 😎🙏👍
Company replied
I've just subscribed to TotalEnergies for the first time. I am very happy with the customer service. The help they provide via online chat is fantastic, which is invaluable for non-french speaking cus... See more
Just spoken with Quaam Clark to try and log in to my online account for first time. Was very helpful and told me online portal was not working but would email over first invoices when available
Company replied
Company details
- Energy Supplier
- also in
- Electric Vehicle Charging Station
- Energy Equipment and Solutions
- Solar Energy Equipment Supplier
Written by the company
TotalEnergies est le fournisseur d'énergie qui accompagne chacun de ses clients à mieux consommer et maîtriser son budget énergie, quelles que soient ses habitudes de consommation ou ses besoins énergétiques. Des millions de foyers nous font déjà confiance. Et si vous deveniez, vous aussi, client chez un fournisseur qui place votre satisfaction au cœur de ses priorités ?
Contact info
4.7
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Interlocutrice tres aimable et efficace
Interlocutrice tres aimable, attentionnee et qui est disponible a l’ecoute et a la solution du probleme
November 3, 2026
Unprompted review
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Handled my request thoughtfully
Handled my request quickly
and with a nice email after that let me know that it was completed and how to access that information for future use. Very pleased by the thoughtfulness that went into fulfilling my request.
October 14, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Merci pour votre retour.
Nous sommes ravis que votre demande ait été traitée rapidement et que les informations transmises vous permettent de retrouver facilement les éléments nécessaires par la suite. Votre satisfaction nous encourage à maintenir cette qualité de service.
Bien cordialement,
Mariama,
Votre conseillère TotalEnergies
Service commercial et technique au top…
Service commercial et technique au top retour rapide site internet au top et application sur tel au top
October 12, 2026
Unprompted review
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Reponse apportee a ma question plus…
Reponse apportee a ma question plus tres bonne explication
Conseillere tres agreable
September 23, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Merci d'avoir partagé votre avis. Nous sommes ravis que la réponse apportée à votre question ait été claire et bien expliquée, et que votre échange avec notre conseillère se soit déroulé dans la bonne humeur. Nous ne manquerons pas de lui transmettre vos compliments.
Toute l'équipe reste à votre disposition pour toute nouvelle demande. Belle journée à vous !
Bahae
Votre conseillère TotalEnergies
Excellent contact au service client…
Excellent contact au service client puis au service technique. Efficace et chaleureux
September 21, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Merci d’avoir pris le temps de partager votre expérience.
Nous sommes ravis que vous ayez apprécié l’efficacité, la qualité des échanges et l’accueil chaleureux de nos équipes, aussi bien au Service Client qu’au service technique.
Votre retour nous fait très plaisir.
Bien cordialement,
Mariama,
Votre conseillère TotalEnergies
Interaction via la messagerie de l'app…
Interaction via la messagerie de l'app : simple et rapide. Seul bémol, impossible de rebondir sur la réponse de l'agent....
September 2, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Merci d’avoir partagé votre retour positif. Nous sommes ravis que vous ayez apprécié la simplicité et la rapidité de notre messagerie. Nous prenons également en compte votre remarque concernant l’impossibilité de répondre directement au message de l’agent et la transmettons aux équipes concernées.
Notre Service Client reste à votre écoute du lundi au samedi, par téléphone ou par e-mail, pour vous accompagner au mieux.
Merci pour votre confiance et votre compréhension, et à très bientôt !
Bahae
Votre conseillère TotalEnergies
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Predatory and impossible to deal with.
This company just doesn’t listen. I had a commercial contract after taking out a tenancy on an industrial unit.
I received an estimated bill for electricity for a month, despite the landlord sending in opening meter readings and me sending in a final meter reading from our new supplier when TE’s meter was removed.
To register a complaint that I could take to the ombudsman, TE have to acknowledge that a dispute has been raised.
They refused to do this because I was not able to send two photos of the meter taken seven days apart.
I emailed, I called. The people on the phone agreed with me that their estimated reading was incorrect on more than one occasion.
But each time I called, I received another email requesting two photos of the meter taken seven days apart - of a meter I don’t have.
A legal letter arrived. Then another. It stressed me out so I called and explained I was going to pay under duress, reserving the right to go to the small claims court to recover the money. I paid on 18 August.
Today (1Sept), I received another letter from their lawyers demanding the same payment!
TE is a vile, predatory company that uses a legal form to help with their bullying.
Steer well clear.
AFTER COMPANY REPSONSE - I emailed as suggested. No Response, which is typical of my experience to date.
September 1, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Hello Sir,
Thank you for taking the time to share your feedback.We sincerely regret that your experience with TotalEnergies did not meet your expectations.
The various points you raised, particularly regarding estimates, billing, and the reminders you have received, need to be carefully reviewed in light of the terms of your contract.
To verify these elements and provide you with explanations tailored to your situation, we invite you to send us your customer reference to the email address avis.clients@mail.totalenergies.fr, specifying "Trustpilot Review" in the subject line.Your feedback is important to us and contributes to the continuous improvement of our services.
Best regards,
Bahae
Your TotalEnergies Advisor
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Personne tres agreable
Personne tres agreable, a l ecoute.A repondu a ma question sans souci.
Temps d attente tres court ce qui est appreciable.
July 6, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Nous vous remercions pour votre retour positif.
Nous sommes heureux que notre conseiller ait pris le temps de comprendre votre situation et de vous accompagner avec attention et bienveillance. La qualité de l'écoute fait partie des valeurs que nous souhaitons offrir à chacun de nos clients.
Nous restons à votre disposition.
Mariama,
Votre conseillère TotalEnergies
Wonderful service and reliable customer…
Wonderful service and reliable customer service agent. Thank you
July 6, 2026
Unprompted review
Wonderful ❤️
June 16, 2026
Unprompted review
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Just spoken with Quaam Clark to try and…
Just spoken with Quaam Clark to try and log in to my online account for first time.
Was very helpful and told me online portal was not working but would email over first invoices when available
June 12, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
Merci d'avoir partagé votre expérience.
Nous sommes ravis de savoir que notre conseiller a su vous accompagner avec disponibilité et clarté lors de votre première connexion. Nous vous remercions également de votre compréhension concernant les difficultés rencontrées avec le portail en ligne et sommes heureux qu'une solution adaptée ait pu vous être proposée.
Merci pour votre confiance.
Mariama,
Votre conseillère TotalEnergies
Professional and prompt
I had a facture inquiry. They were fast to respond to my issue and have solved my concern promptly and professionally.
June 8, 2026
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Madame,
Merci pour votre retour.
Nous sommes ravis que votre demande ait été traitée rapidement et résolue avec professionnalisme.
Merci pour votre confiance.
Mariama,
Votre conseillère TotalEnergies
Service client au top
June 4, 2026
Unprompted review
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