DirectCream.co.uk Reviews 

96
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and affordable prices across various everyday orders. People also mention that communication is wonderfully clear, and the online ordering process remains entirely simple and efficient. Shoppers appreciate having multiple delivery choices available to suit their personal schedules. Some reviewers were not happy with occasional courier delivery issues, damaged parcels, or unexpected shipping delays on initial purchases. However, customers note that the business promptly resolves these stressful problems, issues prompt refunds, or provides helpful support to make things right.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting incredibly fast shipping, secure... See more

Product

Reviewers mention positive feedback about product quality, noting great prices, simple ordering processes,... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are excellently... See more

Service

Consumers find service to be positive, highlighting professional experiences, speedy deliveries, and friendly... See more

Order

Clients share satisfaction on order processes, frequently highlighting exceptionally fast delivery, simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never ordered from here before,but everythung waa so easy. You have a choice between home delivery or delivery to a parcipitating shop, as I did. You get emailed a QR code and go and collect. Would re... See more

Company replied

Rated 5 out of 5 stars

First time ordering from directcream.co.uk, great selection, nice prices and nice clear, informative comms.. Let down by courier, DPD in my experience are the absolute worst, contents of the parcel we... See more

Company replied

Rated 5 out of 5 stars

Really good service. We had an issue with the courier but it was quickly resolved and they even refunded the delivery fee which was nice as it was the couries fault. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Problems with delivery which was not their fault but they still credited me the delivery costs which I thought was brilliant. Excellent quality products at a great price have been using them for a few... See more

Company replied


Company details

  1. Countertop Store
  2. also in
  3. Catering Food and Drink Supplier
  4. Food Products Supplier

Written by the company

Direct Cream is now under new management and we have dramatically expanded the range of products. I'm personally doing all the customer services - so any issues email support@directcream.co.uk or text 07397051880. Jonathan


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(96)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and comms throughout

Great service and comms throughout. New customer and can report an excellent experience. Clear products and pricing.

November 10, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks for taking the time to leave us such a great review, kind regards, Jonathan

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Rated 5 out of 5 stars

Really good service

Really good service. We had an issue with the courier but it was quickly resolved and they even refunded the delivery fee which was nice as it was the couries fault. Would definitely recommend.

October 16, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks Jody, kind regards, Jonathan

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Rated 4 out of 5 stars

Usually great

Usually great
This time not so great
Received wrong items instead

August 7, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Hi Harriet - sorry about that. Theres no notes on the order about it - what was it that was wrong? kind regards, Jonathan

Rated 5 out of 5 stars

5* Service ~ no need to look elsewhere

5* Service, would most definitely recommend. Placing the order and processing the payment, I spoke with the owner I believe - as he needed to verify a few points, so both myself and the company were legally protected. He was very professional and diligent, as well as being incredibly kind and respectful. Incredibly fast delivery, packaged well ~ looking forward to ordering again, Jonathan may have just knocked my usual supplier off of their pedestal HaHa

But all jokes aside, the products are excellently priced, communication was kind, polite and professional, my order was processed in excellent time, tracking made delivery even smoother and arrived in perfect condition. Couldn't ask for more, most definitely would recommend

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, the items where well packaged and arrived next day, superb!

June 27, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks for your kind review Steven, all the best, Jonathan

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Rated 5 out of 5 stars

Top quality and great price making my…

Top quality and great price making my super creamy coffee and even on top of protein shake..

Been using this site, I'd use no other this business man is a legend massive thank you again
AJ

March 4, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks AJ!

Rated 5 out of 5 stars

First time using this company

First time using this company, there website is easy to use and the order was processed very quickly. Highly recommend them. Great service will definitely use them again

June 10, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Glad you found our service easy to use, kind regards, Jonathan

Rated 5 out of 5 stars

Very good service!

Quick delivery, just what I needed for my whipped cream dispenser at a much more affordable price than most websites! Also had parcel shop delivery which was very helpful as I often work late and can't be there for deliveries so that was very useful. Good customer service, kept me up to date and were very friendly. Very professional and definitely recommend, great service!

June 12, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks for taking the time to leave such a nice review Archie. kind regards, Jonathan

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Rated 5 out of 5 stars

Great company

Awesome experience and fast next day delivery! They didn’t have enough stock of what I ordered so they replaced 1 with a like for like and sent an extra box for my troubles. 10/10 will be returning.

June 11, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Thanks for the kind review Ryan. All the best, Jonathan

Rated 5 out of 5 stars

Great service at a great price

Problems with delivery which was not their fault but they still credited me the delivery costs which I thought was brilliant. Excellent quality products at a great price have been using them for a few years now. Brilliant customer service. Definitely continue buying from them

May 29, 2026
Unprompted review
DirectCream.co.uk logo

Reply from DirectCream.co.uk

Hi Margaret - oh thats so kind of you to leave us a good review. We've had an absolute nightmare with our local DPD Portsmouth depot over the past 2 weeks (which I think is solved) and I know your parcel took several days to eventually get delivered. I wasn't expecting a good review from you considering what happened - so its really kind of you to take the time to do this. all the best, Jonathan

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