Direct Fairways Reviews 

Reply from Direct Fairways

Updated 21 hours ago

Thank you for bringing this to our attention. We sincerely apologize for any unwanted calls and understand your frustration. We take requests to be removed from our contact lists seriously and would like the opportunity to address this promptly.

Could you please provide the phone number receiving the calls, along with any additional contact information that may help us locate your information in our system? For your privacy, we encourage you to send these details directly to customerservice@directfairways.com rather than posting them publicly. You can also reach our customer service team at 866-768-6449.

We appreciate your cooperation and look forward to resolving this matter and ensuring your contact preferences are respected.

Reply from Direct Fairways

Oct 31, 2026

We take your concerns seriously and want to assure you that our team is dedicated to resolving this matter. We attempted to reach you yesterday to discuss your concerns directly but have not yet received a response.

At Direct Fairways, we stand behind the advertising services we provide and are committed to maintaining positive relationships with our customers. We understand the importance of clear communication and addressing concerns promptly and professionally.

We encourage you to contact our Customer Service team at 866-768-6449, Monday through Friday, between 8:00 AM and 5:00 PM MST, so we can review your account, answer any outstanding questions, and work toward a resolution.

We appreciate the opportunity to address this matter and remain committed to finding a fair and satisfactory outcome.

Reply from Direct Fairways

Updated 5 days ago

Thank you for sharing your feedback. We are sorry to hear about your frustration and that your experience has not met your expectations. We do, however, want to respectfully clarify that Direct Fairways is a legitimate advertising company committed to fulfilling our services and supporting the businesses that advertise with us.

Our records indicate that you signed up for advertising services on March 16, 2026, and have communicated with our Customer Service team on several occasions throughout the process.

On June 26, 2026, our team emailed you confirming that your advertisement was available at the golf course. We also provided the course's address and advised that the advertising materials were available for pickup should you wish to see them in person.

Additionally, on October 20, 2026, our Customer Service team spoke with you directly and provided a digital product copy (DPC) and tracking information regarding your advertisement. We also independently contacted the golf course and confirmed that your advertisement was present at the location.

We would also like to clarify an important aspect of advertising services. While advertising is designed to increase business visibility, promote brand awareness, and create opportunities to reach potential customers, it does not guarantee customer inquiries, sales, or new business. As with any form of advertising, results can vary based on several factors, including consumer interest, market conditions, and individual purchasing decisions. Our commitment is to provide the advertising placement and exposure associated with the services purchased, rather than guarantee a specific financial return or number of customers.

Our team has also spoken with you regarding your concerns and remains committed to providing clarification and assistance. Additionally, we received your updated artwork submission on October 26, 2026, and are happy to assist with any necessary updates to your advertisement.

We sincerely apologize for any confusion or frustration you may have experienced. We recognize the importance of clear communication and understand that businesses invest in advertising with the expectation of gaining additional exposure and opportunities for growth.

Direct Fairways remains committed to delivering the advertising services purchased and maintaining positive relationships with our sponsors. We value your business and welcome the opportunity to address any remaining questions or concerns. Our Customer Service team is available Monday through Friday, 8:00 AM to 5:00 PM MST, at 866-768-6449.

Reply from Direct Fairways

Oct 6, 2026

We are currently unable to locate your account based on the information provided. We have requested additional information so we can properly identify your account and ensure your concerns are addressed and resolved.

Please contact our Customer Service team directly at 866-768-6449 so we can assist you further. We look forward to working with you toward a resolution.

Reply from Direct Fairways

Updated Sep 14, 2026

We are pleased that our customer service team was able to resolve your matter. We understand the importance of properly training our staff and continually work to strengthen our team's communication, knowledge, and overall customer service practices. Feedback like yours helps us identify areas where additional coaching or improvement may be needed.

We take the customer experience seriously and are committed to holding our team to a high standard. We will continue providing ongoing training and guidance to ensure our representatives are equipped to address concerns professionally, communicate clearly, and work toward timely and effective resolutions. We appreciate the opportunity to address your concerns and improve moving forward.

Reply from Direct Fairways

Sep 14, 2026

We are currently unable to locate an account associated with the email address or phone number provided. We are committed to addressing your concerns and would appreciate the opportunity to speak with you directly so we can better understand the situation and assist in reaching a resolution.

Please contact our Customer Service team at 866-768-6449, email us at customerservice@directfairways.com, or connect with us through our online chat at www.directfairways.com. Once we receive additional information, our team will be happy to look into the matter further and work with you toward a resolution.