Direct Heating Installations Reviews 150

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quick response when our central heating failed. Technician found faulty switch to blame and ordered replacement fitted a few days later. No fuss, no mess and good price for service. Technician even su... See more

Company replied

Rated 5 out of 5 stars

we recently had a new boiler ,pump,valves etc fitted to replace an ageing system. Matt called and discussed the options and on the agreed date Jimmy and Max arrived to fit it all. They were both... See more

Company replied

Rated 5 out of 5 stars

After a fault with our boiler Direct Heating Installations came out very quickly and after inspection we decided to replace our 20 year old boiler. Everything was arranged quickly and the installation... See more

Company replied

Rated 5 out of 5 stars

A caring and reliable company Direct Heating Installations fitted a new boiler for me at my daughter’s house 3 years ago. My daughter is a wheelchair user so routine maintenance isn’t easy for her. T... See more

Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Plumber

Information provided by various external sources

Direct Heating Installations is your one-stop shop for all plumbing and heating requirements in and around the Leeds, Harrogate and Yorkshire area. We are a family run business and this year celebrate 15 years as Direct Heating Installations. With 35 years combined experience in the plumbing and heating industry, you can be assured your in safe hands. This is backed up by our 5 star rated Which endorsement https://trustedtraders.which.co.uk/businesses/direct-heating-installations We specialise in Heating and Hot water installations and are Worcester, Bosch Group Accredited Installers. We are also Gas Safe registered. We offer a wide variety of services ranging from full central heating installations, power flushing, supply/installation of new boilers, Underfloor heating, repairs and servicing, to general plumbing and bathroom fitting. Over the last 15 years we have gone from strength to strength now installing up to 150 boilers a year most of which are Worcester, Bosch Group. Being Worcester Bosch Accredited also means we can offer up to 10 years parts and labour warranties on most Worcester, Bosch Group products. We are very happy to inform you of some great offers over the coming months in order to get your heating and hot water system ready for the winter months. For further information or to speak to us call: 0113 212 8077.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent

Found Direct Heating a great company to deal with. They were very helpful from start to finish. Provided a clear quote and overview of the work to be done. The installation team (Max and Jimmy) were very professional and friendly. The work was done to a very high standard and everything cleaned thoroughly after. Would totally use them again. Thanks!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Non urgent replacement of old boiler…

Non urgent replacement of old boiler and help establishing cause for repeated low grade loss of pressure in central heating system. Prompt and very thorough investigation. Cause for problem found and fixed. Boiler replaced.
Friendly and competent engineers. Communication excellent throughout. Fair price for the work.

February 5, 2026
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you so much , we appreciate your review.

Rated 5 out of 5 stars

Great local firm

Very happy with the service we've received from Direct Heating over the years. This year they replaced our boiler at short notice during freezing weather, much appreciated.

January 8, 2026
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you for taking the time to leave us a great review. We are always here for all you plumbing and heating needs.

Rated 5 out of 5 stars

High Quality Work Inside and Out.

After a fault with our boiler Direct Heating Installations came out very quickly and after inspection we decided to replace our 20 year old boiler. Everything was arranged quickly and the installation was completed in a day. The engineer Max was excellent. Very polite and friendly and took excellent care of our carpets and floors while doing the installation. He completed a full assessment and even discussed future maintenance and things to look out for on our other gas appliances. Everything was cleaned and the finishes inside and out were to a very high standard. Would definitely recommend this company.

January 20, 2026
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you for the review, we really do appreciate you taking the time to do this.

Advertisement
Rated 5 out of 5 stars

When you wake up and the central…

When you wake up and the central heating isn't working on a chilly morning, a quick search for a local company, a fast response from Direct Heating Installations , Matt the engineer soon sorted the problem and had everything back up and working , great communications polite and courteous would recommend this company

January 13, 2026
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you so much , we really appreciate this.

Rated 5 out of 5 stars

With a boiler out of action at the…

With a boiler out of action at the start of this recent freezing weather and after being quoted 14 days to have any new boiler fitted by British Gas we contacted Direct Heating on Sunday expecting a similar timeline. To our amazement Direct Heating took our call on a Sunday and had a new boiler purchased and installed in our house by Tuesday ( 3 days from start to finish) I cannot fault their support and service and was a total contrast to the likes of British Gas. I would absolutely recommend direct Heating took anybody requiring any form of heating and boiler work.

January 6, 2026
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you so much for that great review, it is greatly appreciated!!!

Rated 5 out of 5 stars

Quick response when our central heating…

Quick response when our central heating failed. Technician found faulty switch to blame and ordered replacement fitted a few days later. No fuss, no mess and good price for service. Technician even suggested a ‘workaround’ to keep us warm over the weekend. Thank you again Direct Heating. You have served us very well since you installed the system 8 years ago. I would recommend to anyone.

December 11, 2025
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you Dr Jones, we really do appreciate your review.

Rated 5 out of 5 stars

very efficient company

we recently had a new boiler ,pump,valves etc fitted to replace an ageing system.
Matt called and discussed the options and on the agreed date Jimmy and Max arrived to fit it all.
They were both very efficient and placed covers where they would be working and were very tidy
the installation went as agreed and was very neat.
the external brickwork was even matched to the existing brickwork and was very carefully done(thanks (Max).
i would certainly call DHI fo any heating installations

November 6, 2025
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you for this, all reviews are greatly appreciated.

Advertisement
Rated 5 out of 5 stars

Replacement boiler fitted in…

Replacement boiler fitted in double-quick time.
I needed a replacement boiler to be sourced and fitted, as a matter of urgency. Direct Heating Installations offered me a Worcester Bosch for almost immediate delivery & Installation, and at a very competitive price!
I was a little concerned that the low price would be reflected in the quality of the work, but I needn’t have worried; Jimmy and Max did a wonderful job for me. They were conscientious and professional, but still managed to work very quickly. They were also good craic!
I can thoroughly recommend the entire team.

November 1, 2025
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you for that great review!!! Very much appreciated.

Rated 5 out of 5 stars

What an amazing experience I have had…

What an amazing experience I have had with this company. From start to finish their professionalism has been outstanding. There was no pushy sales technique and I was really listened to. Within TWO DAYS of my initial query my boiler was fitted and running like a dream. My boiler needed to be relocated and this was noted problem at all. The two young men who undertook the fitting were lovely and kept me informed of every stage. The work was completed to a very high standard. I am absolutely thrilled with the work they have done. Very, very highly recommended. Thank you SO MUCH.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

New combi boiler installed and moved rooms

The team at Direct Heating Installations fitted a new combi boiler in a different room. The work/move was carried out very professionally and exactly to plan, the price was very competitive. I would highly recommend this company and would not hesitate to use again.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Direct Heating Installations fitted a…

A caring and reliable company
Direct Heating Installations fitted a new boiler for me at my daughter’s house 3 years ago. My daughter is a wheelchair user so routine maintenance isn’t easy for her. They have serviced her boiler every year, and really go the extra mile for her. They bleed all her radiators and make sure everything is working just so. They have come quickly to help if she ever has a problem. They are an excellent company.

October 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Service.

We started using Direct Heating Installations about a year ago after been let down by previous Gas Engineer. The service then was fantastic from start to finish. I recently had need to contact them again as we were having issues with a different boiler. Again from our initial contact and prompt inspection of the old boiler to ultimately having a new boiler installed was hassle free. Excellent communication throughout and new boiler installed a few days later, all work completed in a very tidy manner and to a high standard, absolute professional service at a very competitive price. I would recommend without hesitation.

 

September 19, 2025
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thank you so much for the review. We really appreciated it. Regards Matt

Rated 5 out of 5 stars

Annual Gas Safety Check

As ever, our annual gas safety check was carried out promptly and thoroughly. Resulting issues were clearly identified and quotes for remedial work were promptly delivered. We will continue to use DHI for our gas requirements. Thank you.

July 8, 2025
Rated 5 out of 5 stars

Very impressed

Had a boiler install from Direct Heating Installations a few weeks ago. Very competitive quote and work done to a very high standard. It was a tricky install but they did a great job. Would definitely recommend.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Unvented Cylinder Replacement in Leeds

Received excellent service for a complicated plumbing issue. The job was completed efficiently and the aftercare support was outstanding. They successfully replaced two unvented cylinders with professional expertise. If you're facing a similar situation in Leeds, I highly recommend these professionals - they truly have your back and deliver reliable results.

June 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Had a new boiler fitted

Had a new boiler fitted
Fantastic service from the owner down to all his staff. over the years done a lot of work for us.
Once again excellent company

June 25, 2025
Unprompted review
Direct Heating Installations logo

Reply from Direct Heating Installations

Thanks Mr Esplin, we really appreciate you taking time to write a review. Call us anytime.
Matt and the DHI team.

Rated 5 out of 5 stars

Installation of a new unvented system boiler

We recently had a new unvented system boiler installed by Direct Heating Installations LTD, and we couldn’t be happier with the service. From start to finish, Matt, Tom, and Jimmy were absolute professionals—knowledgeable, efficient, and meticulous in their work.

Their quote was very competitive, and they delivered exactly what was promised, completing the installation over two and a half days without any issues. They not only installed the new system flawlessly but also took care of removing the old water tanks and ensured everything was left clean and tidy at the end of each day.

The unvented system they installed is perfect, providing excellent performance and efficiency. They also took care of registering the boiler with the manufacturer for warranty purposes.

If you’re looking for a company that is reliable, professional, and delivers top-quality work, I highly recommend Direct Heating Installations LTD. We’re incredibly pleased with the outcome

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

New boiler fitted - great job done!

Great service from the business, a pleasure to deal with. Came out promptly on a Saturday emergency call out and very friendly. New boiler fitted - efficient and very tidy job done very promptly. Would definitely recommend

January 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look