Direct Running Reviews 

465
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, everyday reviewers overwhelmingly had a very great overall experience interacting with this company. Customers frequently highlight the exceptionally competitive prices and the impressive selection of comfortable sports footwear available across the entire website. Many enthusiastic buyers note that the online ordering process is remarkably smooth, and packages are consistently dispatched promptly with very rapid delivery times. However, some reviewers were not happy with delayed orders, noting that certain packages took significantly longer to arrive than originally promised. A few consumers additionally encountered unexpected issues with clothing and shoe sizing, leading to frustrating return experiences and overall product disappointment.

What people talk about most

Product

Customers had positive experiences with product, finding competitive prices and comfortable shoes that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Clients share positive opinions on price, highlighting that the products are significantly cheaper compared... See more

Order

Reviewers highlight positive aspects of order, noting that the process is easy and straightforward with rapid... See more

Service

Reviewers mention positive feedback about service, noting quick delivery, reasonable prices, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very keen price for New Balance Fuelcell Trainers, normally a 5 in shoes but I alway size up in trainers by 0.5 and fit is perfect - comfortable and look great too. First time buying New Balance bein... See more

Company replied

Rated 5 out of 5 stars

I have ordered twice now from Direct Running. Not only were the trainers great value (20% off full retail price) but both times my orders were received within 48 hours, even with free standard shippin... See more

Company replied

Rated 5 out of 5 stars

I chose a pair of Max Run Skechers from a nicely presented website, placed the order, and et voila the trainers arrived via Royal Mail 48 hours later as promised. A very professional operation. Top... See more

Company replied

Rated 5 out of 5 stars

Bought sketchers slip on running shoes. Excellent shoes. Very comfortable and at my age - no bending down to lace up!!! Don't get the Post Office to deliver. They are useless. Shoes did not and sti... See more

Company replied


Company details

  1. Running Store

Written by the company

Running Equipment Sale. Great Prices & Fast Delivery. Asics, Saucony, Adidas, New Balance & More. Huge Range Of Running Shoes, Spikes, Clothing & More.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(465)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy site to explore and some great…

Easy site to explore and some great deals compared to other running sites. Easy to buy and very effective communication and quick delivery would definitely use again. Bargain Saucony shoes £35 cheaper than elsewhere

October 10, 2026
Unprompted review
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Rated 1 out of 5 stars

On the website

The website advertised “same-day dispatch,” but I waited over 10 days for my shoes to arrive. When I called to check on my order, the customer service representative was clueless and simply said they had “no idea.”
When my Saucony Endorphin Speed 5 shoes finally arrived, I had concerns about their authenticity. The soles looked partially worn, and the lines on the shoes appeared faded. As a result, I returned them, but the entire return process took 17 days.
I would avoid this company if possible. SportShoes is a much more reliable alternative based on my experience.

September 14, 2026
Unprompted review
Direct Running logo

Reply from Direct Running

Hi,

Thank you for your review and sharing your feedback. We are sorry to hear about your experience and can appreciate your frustration at this situation. We have searched our system and have not been able to find an order that matches these details.

If you would like us to look into this further, please kindly email enquiries@directsports-eshop.com with your order number and one of our customer service advisors will be happy to look into this.

Kind regards,
Direct Running

Rated 5 out of 5 stars

Great service great price

This was my first purchase. The trainers I bought were a great price and they were dispatched and delivered quickly. Will definitely use this company again.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Clear and informative website allowed easy ordering. Delivery was quick and trainers arrived well packaged and in excellent condition. Super trainers!!

October 5, 2026
Unprompted review
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Rated 5 out of 5 stars

First time using this company and very…

First time using this company and very impressed. Not many places stock Skechers trainers in half sizes and certainly not at these competitive prices. Order was delivered very quickly too. Would highly recommend.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish – highly recommended! ⭐⭐⭐⭐⭐

have been buying online for many years and have made hundreds of purchases, but my experience with Direct Running has genuinely impressed me.

I originally bought a pair of Merrell Moab Speed 2 GORE-TEX shoes for my wife after we had tried several different brands and models in a local outdoor shop. She absolutely loved the Merrells, but unfortunately the colour and size she wanted were not available locally. I found the exact pair on Direct Running at a promotional price of £100.95, so I placed the order with express delivery.

Everything was excellent — the price, ordering process, communication, delivery updates and, most importantly, the reliability of the company. The shoes arrived exactly as promised.

We were so impressed that we subsequently bought another pair for my wife in a different colour and a third pair for our son.

And the shoes themselves are fantastic. My wife has owned many different brands of sports and walking shoes over the years, but she says these Merrell Moab Speed 2 GORE-TEX are number one — extremely comfortable, well made, waterproof, with excellent grip and perfect for everyday walking as well as trips into the hills.

Direct Running has provided a level of service that is becoming increasingly difficult to find. Excellent prices, genuine products, fast delivery and first-class communication throughout the whole transaction.

I would have absolutely no hesitation in recommending Direct Running to friends and family. I will definitely be buying from them again.

Thank you, Direct Running — a truly first-class company! 👏⭐⭐⭐⭐⭐

October 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Sacouny Trainers

I ordered some new trainers as the ones I bought from the shop were a tad too small, these were cheaper than the shop bought ones which helped as I’d only had my previous ones about 2 month, they came in about 3 days which was brilliant and fit great, jury is out as to whether or not they feel the same as the shop bought with cushioning but there definitely better to run in being a size bigger, also it was so easy to order and tracking information was great, I would definitely use this company again.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

A great firm

A great website, easy to work around. The delivery of my shoes was very quick. The item was well packaged and the shoes were intact. A really professional service and really good price. All in all 10/10. Would certainly recommend.

September 16, 2026
Unprompted review
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