ALEX is the absolute best!!! He’s my account manager and words can’t describe how amazing he is!! Absolute life saver, guy works harder than just about anyone I’ve ever Disputifier I have been usi... See more
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Blad was absolutely incredible. He was extremely patient as he helped me set up chargeback alerts and integrate everything. He was basically helping a grandpa, so I appreciate how helpful he was. He s... See more
I highly recommend Disputifier! It’s been a real game changer for our business and has made the entire dispute process so much easier and more efficient. Chris was incredibly helpful throughout the s... See more
Company replied
Sucks sucks sucks !! tons of money lost because of their careless service: - They wont respond to claims in time ( so all cases get closed in favor of buyer) - integrations ( paypal, stripe, SP)... See more
Company details
Written by the company
Disputifier is an AI-powered platform that automates chargeback management and prevention for your business. We help merchants win more disputes and stop chargebacks before they happen by handling every step—from real-time alerts to automated responses. Disputifier integrates with all major processors, making it easy to plug into your existing stack. Key Features: End-to-End Automation: From alerts to submission, we handle the entire chargeback process so you don’t have to. AI-Driven Dispute Responses: Our machine learning models craft customized, high-converting responses to maximize win rates. Fraud Detection & Prevention: Identify and block risky transactions before they lead to chargebacks. Chargeback Alerts: Get real-time notifications from Verifi and Ethoca so you can act before a dispute is finalized. Shipping Notifications: Automatically send proof-of-shipment to preempt “item not received” claims. Success-Based Pricing: We only get paid when you win—no risk, no wasted spend. Disputifier turns chargebacks from a costly headache into a streamlined, winnable process.
Contact info
United States
- www.disputifier.com
4.1
Great
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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ALEX is the absolute best!!
ALEX is the absolute best!!! He’s my account manager and words can’t describe how amazing he is!! Absolute life saver, guy works harder than just about anyone I’ve ever
Disputifier I have been using for a very long time and they are the absolute best in the game
November 8, 2026
Unprompted review
Diyosa was incredibly helpful!!
Diyosa was incredibly helpful!!! I wish we can find this type of customer service everywhere!
November 7, 2026
Unprompted review
Blad was absolutely incredible
Blad was absolutely incredible. He was extremely patient as he helped me set up chargeback alerts and integrate everything. He was basically helping a grandpa, so I appreciate how helpful he was. He spent 2 hours with me and was nothing but polite and professional.
November 3, 2026
Unprompted review
Mae was helpful!
October 31, 2026
Unprompted review
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Best Dispute App out there - perfect customer service
First of all I love the app and the service!
The customer service is very friendly and precise. It was a pleasure talking with them ! Today I was talking to Levie, she helped me in a second.
October 25, 2026
Unprompted review
Reply from Disputifier
Thank you so much for this lovely review! It genuinely makes our day to hear that you're enjoying the app and, just as importantly, the experience with our team.
I'll definitely share this with Levie. She'll be so happy to know she made such a great impression! We put a lot of value on making sure our clients feel heard, supported, and never left waiting for answers, so feedback like this means a lot to us.
Thank you again for choosing Disputifier and for taking a moment to recognize Levie's efforts.
Reply from Disputifier
Love hearing this! Thank you for taking a moment to share your experience. We always aim to make things as quick and hassle-free as possible, so it's great to know we hit the mark. We really appreciate having you with us!
great advice from Mae
October 22, 2026
Unprompted review
Reply from Disputifier
Thank you for the kind words! I'll make sure Mae gets to see this. She'll be thrilled to know her advice was helpful. We’re lucky to have her on the team, and we're glad she could point you in the right direction. Thanks again for choosing Disputifier!
The customer service has been immaculate
The customer service has been immaculate. They are very thorough in their responses and make sure you get what you need.
October 15, 2026
Unprompted review
Reply from Disputifier
Thank you so much for the kind words! 😊 We're really glad to hear our team has been able to provide the support you need. We believe great customer service means going beyond simply answering questions and making sure you feel supported every step of the way. Your feedback means a lot to us.
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Professional service and great communication!
I recently used Disputifier to help with my dispute, and I am very satisfied with the outcome. The customer service team was responsive and kept me updated throughout the entire process. The platform is user-friendly and lived up to my expectations. Highly recommended if you need reliable assistance!
October 12, 2026
Unprompted review
Reply from Disputifier
Thank you so much for taking the time to share this! It’s great to hear that you had such a positive experience with us. We know dealing with disputes can be stressful, so we always want to make the process as smooth as possible and keep you in the loop along the way. I really appreciate the kind words about our team and the platform. Thanks for trusting Disputifier and for recommending us!
I highly recommend Disputifier
I highly recommend Disputifier! It’s been a real game changer for our business and has made the entire dispute process so much easier and more efficient.
Chris was incredibly helpful throughout the setup process, making sure everything was configured properly and answering all of our questions along the way. The level of support and service has been outstanding.
October 12, 2026
Unprompted review
Reply from Disputifier
Thank you so much for the kind words! It always is genuinely a pleasure helping you get everything set up and making sure you feel comfortable with the process. I’m glad to hear Disputifier is making things easier for your business. We really appreciate you choosing us, and it means a lot to know you’ve had such a positive experience. If you ever need a hand with anything, don’t hesitate to reach out. Thanks again for the support!
Great customer service
Great customer service! Diyosa helped me a lot and explained everything perfectly.
October 10, 2026
Unprompted review
Reply from Disputifier
Thank you so much for the lovely review! 😊 I’m thrilled to hear that Diyosa was able to help and explain everything so clearly.
We’ll be sure to pass along your kind words to her! We really appreciate your trust in Disputifier and are always here whenever you need us. 🙌
Support is easy to talk with and always…
Support is easy to talk with and always available. I would also like to say props to Chris, Luchi, Mae, Jean. Thanks team!
October 8, 2026
Unprompted review
Reply from Disputifier
Thank you so much for the kind words! 😊 It means a lot to know that our team has been there for you whenever you needed us. I’ll be sure to share your shoutout with Chris, Luchi, Mae, and Jean! We’re lucky to have such a great team, and we truly appreciate you taking the time to recognize them. Thanks for trusting Disputifier!
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Dont use them
Dont use them. They will hold your account hostage at high rates and wont let you switch when a provider gives you better rates to save you money. These guys totally suck... Stay away from them at all costs.
September 17, 2026
Unprompted review
Reply from Disputifier
We're sorry to hear you feel this way. We want to be clear that we don't believe in holding customers hostage, and we understand that finding the right pricing for your business is important. Provider transitions can involve processes and timelines set by the underlying networks, which are outside our direct control. These requirements aren't intended to prevent you from switching providers, and we're happy to help you navigate them.
We'd appreciate the opportunity to look into your specific situation and clarify what's holding up the transition. Please reach out to our team at hello@disputifier.com with your store details, and we'll review your case and help you understand the next steps to move forward.
Reply from Disputifier
We’re sorry to hear about your experience. We take billing concerns seriously, but we haven’t been able to locate an account under the name used for this review. We’d appreciate the opportunity to investigate this further and clarify what happened.
Please contact us through the live chat in the Disputifier app or email us at hello@disputifier.com with your account details so our team can look into this. We’re committed to addressing genuine concerns fairly and transparently and would welcome the opportunity to resolve this with you.
The customer service was terrible
The customer service was terrible. They kept asking the same question and circling back to the same things over and over again. One customer service said they hadn’t received their NMI log on email, while another said they had already received it on chat. Other customer service representative asked for the ARN, but after providing it and waiting for 3-4 weeks, they still said that the NMI ARN was not provided. After descriptor been provided being asked 3 days after again because they didnt have the descriptor. The communication was horrible. Meanwhile im paying $30k a month to them on another store. Im not sure this is the service deserved.
June 25, 2026
Unprompted review
Reply from Disputifier
Thank you for your feedback. We take these concerns seriously, but we’d like to review the specifics of your case before drawing any conclusions. In situations involving NMI, certain details, including login access, ARNs, and transaction descriptors, may need to be verified or provided by the merchant before we can move forward. This can sometimes result in additional follow-ups if the required information is incomplete or cannot be matched to the case.
That said, we understand your frustration with having to revisit the same questions, and we’d like to establish exactly where the communication breakdown occurred.
Could you please contact us via the live chat in the Disputifier app or email hello@disputifier.com with your store name and relevant account details? This will allow us to locate the conversations, review the timeline, and determine what happened.
We value the business you’ve entrusted to us and would appreciate the opportunity to investigate this properly.
I rarely leave reviews
I rarely leave reviews, but this experience cost me $3,715 and zero real resolution.
I reached out regarding my chargeback rate after receiving an email from Shopify clearly showing they do count RDR in the chargeback ratio. This directly contradicts what I was told when purchasing the service.
The whole point of paying thousands for RDR alerts was to protect my chargeback rate. Instead:
Shopify still evaluated my account including RDR
I still faced risk and pressure on my payments account
The alerts I paid for ended up being effectively useless in practice
When I asked simple, direct questions, support kept going in circles:
No clear answer on whether Shopify used the RDR filter (they clearly didn’t)
No ownership taken for a paid service not delivering the expected outcome
Constantly redirected me back to Shopify instead of taking responsibility
Even after escalating, the final response was basically:
“RDR worked as intended, Shopify just changed things”
That doesn’t change the fact that I paid thousands for a service that did not protect my business the way it was promised.
Instead of a refund or proper resolution, I got:
Deflection
Generic explanations
And even reminders about unpaid invoices
At this point, I’m left with a financial loss and increased risk to my business.
If you’re considering this service, be very careful.
The reality does not match what is being sold.
April 8, 2026
Unprompted review
Reply from Disputifier
Thank you for sharing your feedback. We’re genuinely sorry you feel you were given the runaround, but there are several important points we need to clarify for anyone reading this review.
First, RDR did work as intended. The issue described here was not a failure of Disputifier’s RDR service. In early 2026, Shopify changed the way it reports chargeback rates and began including RDR activity in the chargeback ratio displayed within Shopify. This was a Shopify change, not a change made by Disputifier.
In fact, Shopify provides two different metrics: your Shopify chargeback ratio, which can include RDR activity, and your true chargeback ratio, which reflects the ratio used by the card networks. These are not the same metric. Shopify has also publicly documented this change here: https://changelog.shopify.com/posts/updates-to-chargeback-rates
We completely understand that this change could be frustrating and that there may have been confusion around how Shopify was presenting the data. We’ll absolutely take that feedback onboard and continue working to make changes from processors and platforms clearer to our clients.
What we cannot agree with, however, is the suggestion that you paid thousands for a service that simply “didn’t work.” RDR continued to function as designed. The reporting methodology on Shopify changed. Those are two very different things.
There is also some important context missing from this review: you continued using Disputifier for almost 10 months after leaving this review. If the service was truly “effectively useless,” provided “zero real resolution,” and did not deliver any value to your business, it’s fair for readers to ask why you continued using it for another 10 months.
We also want to address the recommendation to “be very careful” when considering our service. We take our reputation and our clients’ businesses very seriously, which is exactly why we believe reviews should present the full picture and distinguish between something we control and a change made independently by Shopify.
And finally, while we respect your right to leave a negative review, a warning from Trustpilot itself certainly isn't the impression we would want to give prospective customers about your experience or the way this situation was handled. We would encourage the same consideration you’re asking of others: look at the full context, understand the distinction between Shopify’s reporting and the card-network chargeback ratio, and evaluate the actual service being provided.
We’ll continue to take constructive feedback seriously and improve where we can. We’d certainly advise you to do the same when communicating changes made by third-party platforms.
PS. Your trustpilot page had a warning from trustpilot for fake reviews
https://www.trustpilot.com/review/feline-skinscience.com
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Exceptional Results & Professional Team
We’ve had a great experience working with Disputifier. From day one, their team demonstrated a deep understanding of chargebacks and dispute management, and it really shows in the results.
What stood out the most was how proactive and organized they are. They didn’t just handle disputes; they helped us identify patterns, improve our processes, and ultimately reduce our overall chargeback rate. Their reporting is clear, communication is consistent, and they genuinely feel like an extension of our team.
Since partnering with them, we’ve seen a noticeable improvement in dispute win rates and overall payment health.
If you’re running an eCommerce business and struggling with chargebacks, I’d highly recommend giving Disputifier a try.
March 27, 2026
Unprompted review
Reply from Disputifier
Thank you so much for this fantastic review! We’re thrilled to hear that you’ve seen such a positive impact on your dispute win rates and overall payment health. 🙌
Our team takes pride in going beyond dispute management to help merchants identify patterns, improve processes, and stay ahead of chargebacks. It’s great to know that our proactive approach, reporting, and communication have made a real difference to your business.
We truly appreciate your trust in Disputifier and look forward to continuing to support your growth! 💙
Disputifier is better then the others.
I decided to leave this review after several months of use and, more importantly, after gaining real experience with multiple providers in this space.
Let me start with an important premise: I’ve worked with at least three different providers offering alert and chargeback protection services for e-commerce, and I can confidently say that about 90% of the issues you see mentioned in reviews… are common across all of them.
My experience with Disputifier was not positive at the beginning. I encountered difficulties, misunderstandings, and a specific issue that seriously made me consider leaving the service. At that point, I was convinced there had to be better alternatives on the market.
So I did what any business owner would do: I tested other competitors. And that’s when I had a real surprise. Not only did I not find a better service, but in some cases I encountered even more significant issues, weaker support, and less attentive client management.
This led me to come back and give Disputifier a second chance. The journey wasn’t smooth in fact, it was quite a tortuous one but for that very reason, I now feel I can give a much more informed and balanced opinion.
What truly makes the difference, in my view, is the human side of the service. In an industry where you often deal with impersonal platforms and slow or standardized support, here I found a different approach. I was consistently and carefully supported by a member of the team Michelle and that made a real difference in resolving issues and rebuilding trust, while higher ranked people in the team showed up just to win me back and then disappeared again.
Today, I can honestly say that yes, this is a difficult industry, and yes, problems exist everywhere. But among the available options, Disputifier is the one that has given me the most reliability over time especially thanks to the quality of support and their willingness to handle challenges.
Forget also about the problem they had, all is fixed and everything is working perfectly now.
(Note: I only use the service for alerts and not for handling disputes directly.)
In conclusion, I recommend it especially to those who have already worked with other providers and understand how difficult it is to find a truly reliable service in this space.
March 23, 2026
Unprompted review
Reply from Disputifier
Thank you for taking the time to share such a detailed and honest review—we truly appreciate it.
We especially value the perspective you’ve provided, having worked with multiple providers in this space. You’re absolutely right—this industry comes with its challenges, and transparency around that is important for merchants evaluating their options.
We also want to acknowledge your initial experience. While we always strive to deliver a smooth experience from the start, we understand that wasn’t the case here, and we appreciate you giving us the opportunity to make things right. Your willingness to come back and reassess based on a broader comparison means a lot to us.
It’s great to hear that the support you received—especially from Michelle—made a meaningful difference. We strongly believe that the human element is what sets us apart, and your feedback reinforces the importance of staying consistently present and accountable, not just during onboarding but throughout the entire partnership.
We also appreciate your candid note about leadership involvement—that’s valuable feedback for us as we continue to improve and ensure consistency across all touchpoints.
Thank you again for your trust and for giving us the chance to support your business. We’re committed to continuing to earn that trust over time.
Sucks sucks sucks !!
Sucks sucks sucks !!
tons of money lost because of their careless service:
- They wont respond to claims in time ( so all cases get closed in favor of buyer)
- integrations ( paypal, stripe, SP) keep getting disconnected
- worse of all: horrible Customer support , they dont even bother to reply.
February 11, 2026
Unprompted review
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