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Diss Ironworks Reviews 987

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their satisfaction with items such as frying pans, window stays, and fire irons. Many people also commend the efficient delivery service, noting that orders arrived promptly and were well-packaged. The overall service, from initial inquiries to installation, is consistently described as excellent, with staff being helpful and knowledgeable. However, some customers experienced issues with the delivery process, specifically mentioning problems with the chosen carrier, APC, and delays in receiving their orders. A few other people also felt that the ordering process was more complex than necessary, and some noted a lack of follow-up communication after payment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and range. Customers frequently praise the high... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt delivery, with... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and efficient... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process to be... See more

Quality

People report positive experiences with quality. Customers are delighted with the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone here went above and beyond, sending pics and measurements after I'd ordered so I could organise the splashback etc in advance. The only issue was with the AGA installation team who didn't c... See more

Rated 5 out of 5 stars

We enjoyed a very well organised, thought through and put together evening at DISS iron works with Na Hansell and Diss ironworks staff. We were made to feel welcome and at home and most certainly ve... See more

Rated 5 out of 5 stars

Ordered a wrong size Aga due to Aga changing size of model 10 years ago. Realised on delivery by Aga. Nobody’s fault but ouch. Had excellent customer service replacing with a model that would fi... See more

Rated 5 out of 5 stars

Bought the smaller Kindling Cracker with a Black Friday reduction. It arrived slowly but well packaged and secure. This thing is fantastic. I only have a small cassette woodburner and some of m... See more


Company details

  1. Appliance Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Fireplace Store
  5. Home Goods Store
  6. Outdoor Furniture Store

About Diss Ironworks

Written by the company

Range Cookers & Appliances Outdoor Living & BBQ's Log Burners Cookware Ironmongery contact us

About Diss Ironworks

Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.

Range Cookers & Appliances

From the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.

Outdoor living & BBQ’s

Indulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.

Log Burners

Discover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.

Cookware

From the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.

Ironmongery

Explore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.

Our Services

Written by the company

We're committed to providing support every step of the way.
Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.

Our Nationwide Shipping

Standard delivery within 3-5 working days

We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future. We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch. Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.

Contact info

4.8

Excellent

TrustScore 5 out of 5

987 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Where is my delivery…?

I was told in a note from the delivery co (APC) that the parcel would arrive on Wednesday 6th.
Then I received a note saying that it had been delayed.
I have since then heard not a word from APC but their website said it was at that their depot at 08.00 on Thursday 7th and would be delivered on Thursday.
It wasn't.
I phoned APC on Friday 8th. Despite four events I found either a person who told me I was talking to the wrong department or, if I tried the retirement, no one would answer the call. A complete inability to find anyone to talk to about the situation.
I can find no number to ring Diss IRonworks on their site.
Then you send me a request for a review!!
Do you think it has been delivered? What is happening please?
You can call me on 07854 054504

May 5, 2026
Rated 4 out of 5 stars

Delighted with Aga towels but delivery…

Delighted with Aga towels but delivery slower than anticipated which caused a little difficulty.
Thank you

April 20, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Good Afternoon, thank you for leaving us a review. I am sorry to hear that your delivery was a little slower than you anticipated. We are constantly aiming to make as many improvements to our warehouse timeframes as possible, so I will be sure to pass this on. I am glad to hear that you love your AGA towels however! Kind regards, Grace

Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was excellent
I was struggling to make the order online and staff in store so helpful

Delivery as informed and goods high quality

April 27, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Hello, thank you for this lovely review. I will be sure to pass this on to our in-store team! Kind regards, Grace.

Rated 5 out of 5 stars

Very good delivered quickly

Very good delivered quickly, with updates and to next door and very pleased with the quality of the Aga sauce pot

April 22, 2026
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Reply from Diss Ironworks

Thank you for your 5* review. I am very glad to hear you are happy with your sauce pot! Kind regards, Grace

Rated 5 out of 5 stars

Excellent service kept upto date with…

Excellent service kept upto date with delivery date.Fantastic cooker lovely colour.Delivery service was excellent. Fitted cooker and had everything working before they left.

April 21, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Good Afternoon, Thank you for your lovely review. Kind regards, Grace.

Rated 5 out of 5 stars

Efficient website

Item ordered as detailed on website.
Delivered promptly, well packaged.
No issues.

April 21, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Thank you for your lovely 5* review! Diss Ironworks Team.

Rated 5 out of 5 stars

Great delivery service

Bought a new Aga kettle. Love it.
They used APC as the carrier.
We were out the first time they tried to deliver, but I got online and it was delivered next day. Super service, not like some carriers

April 20, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Hello! Thank you so much for your lovely 5* review. Kind regards, Grace.

Rated 5 out of 5 stars

Excellent communication from this…

Excellent communication from this company and the products are fabulous. A very pleasing transaction. Would highly recommend.

April 20, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Thank you for your lovely 5* review! Kind regards, Grace

Rated 4 out of 5 stars

Not used yet

Not used yet, way to early to review

April 20, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Hello, no worries at all! We look forward to hearing what you think once you have used your new product. Diss Ironworks Team :)

Rated 5 out of 5 stars

Super range of products

Super range of products, many big names on sale, very quick dispatch and all beautifully packed
Highly recommended!

April 14, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Good Morning and thank you so much for the lovely 5* review! It means a lot to our family business :)

Rated 4 out of 5 stars

A good website and look as expected

A good website and look as expected, I have some of the small but the bigger ones are ideal for door hooks

March 31, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Hello! Thank you for the lovely review. Have a wonderful weekend - Diss Ironworks

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, no complications.

March 30, 2026
Diss Ironworks logo

Reply from Diss Ironworks

Thank you for the lovely 5* review. Kind regards, Diss Ironworks :)

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