Diy Malennachzahlen Reviews 1,597

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered at the beginning of a two week vacation. Now my vacation is over and according to tracking my order is still somewhere on the other side of the world. Was not informed of the delivery time whe... See more

Company replied

Rated 5 out of 5 stars

I can’t understand the negative reviews, unless customer service has actually changed completely in recent years. I had a problem with some paint that had dried out, so I contacted customer service an... See more

Company replied

Rated 4 out of 5 stars

Excellent product. Great find and really nice finished painting. The only problem is that you need to be VERY patient with delivery. It takes a very long time.

Company replied

Rated 1 out of 5 stars

This is a scam. Shipping time is enormous and customer service is non existant as they dont answer. The Phone numbers function is to look trustworthy but when you try to call, an automatic voice tells... See more

Company details

Written by the company

Du liebst Malen? Dann sind unsere DIY - Malen nach Zahlen - Bilder genau das richtige für Dich! Entspanne Dich und tauche in die Welt der Acylfarben.


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3.1

Average

TrustScore 3 out of 5

2K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Excellent product

Excellent product. Great find and really nice finished painting.
The only problem is that you need to be VERY patient with delivery. It takes a very long time.

April 26, 2026
Unprompted review
Diy Malennachzahlen logo

Reply from Diy Malennachzahlen

Hi Mariana,

Thank you so much for your kind words—we’re really glad you’re happy with the final painting!

We also appreciate you calling out the delivery time. We know waiting longer than expected isn’t ideal, and it’s something we’re actively working to improve and communicate more clearly.

Thanks again for your feedback and support!

Rated 1 out of 5 stars

Still not delivered after two weeks

Ordered at the beginning of a two week vacation. Now my vacation is over and according to tracking my order is still somewhere on the other side of the world. Was not informed of the delivery time when I ordered, only after the order had already been placed. Extremely unhappy, three week delivery time should be reserved for shitty sites like Temu.

April 24, 2026
Unprompted review
Diy Malennachzahlen logo

Reply from Diy Malennachzahlen

Hallo Hannah,

es tut uns wirklich leid, das zu hören – besonders, da es deinen Urlaub betroffen hat. Wir verstehen total, wie frustrierend es ist, auf eine Bestellung zu warten, die nicht rechtzeitig ankommt, vor allem wenn die Lieferzeit vorher nicht klar kommuniziert wurde.

Du hast absolut recht, dass Lieferzeiten vor dem Kauf transparent sein sollten. Das ist etwas, das wir definitiv besser machen müssen.

Auch wenn internationaler Versand manchmal länger dauern kann, hätten wir hier die Erwartungen klarer setzen und besser informieren müssen.

Rated 5 out of 5 stars

I can’t understand the negative…

I can’t understand the negative reviews, unless customer service has actually changed completely in recent years. I had a problem with some paint that had dried out, so I contacted customer service and received a reply very quickly. The paint was sent out again straight away and I even received a voucher. Customer service doesn’t get any better than that!

March 26, 2026
Unprompted review
Diy Malennachzahlen logo

Reply from Diy Malennachzahlen

Hello Jana,

Thank you so much for your thoughtful review!

We’re really glad to hear that our team could quickly help resolve the issue with your paint and turn it into a positive experience. That’s exactly what we strive for!

It means a lot to hear your kind words about our customer service—we truly appreciate your support.

Rated 5 out of 5 stars

Outstanding customer service & problem solving

If I could give 10 stars, I would.
I accidentally gave the wrong street address for the delivery and noticed the mistake way too late. DYI-Reps Emma and Sofie were swift in there responses and very professional.
They send me immediately my entire order once more without charging me for extra shipping cost. On top I got a coupon over EUR 5,00 for me next order.
I am absolutely thrilled by the treatment I got and the product I received.
Thanks so much guys!!!!

January 30, 2026
Unprompted review
Diy Malennachzahlen logo

Reply from Diy Malennachzahlen

Hello Simone,

Wow — thank you so much for this amazing review! (We’ll gladly take those 10 stars!)

We’re so happy Emma and Sofie were able to sort everything out quickly for you. Mistakes with addresses can happen, so we’re just glad we could step in and make it right without any extra stress for you.

It means a lot to hear that you felt well taken care of and that you’re thrilled with your order. That’s exactly the experience we want every customer to have.

Thank you again for your trust and support — we can’t wait to create your next masterpiece with you!

Rated 5 out of 5 stars

Worth the price

I cannot get along with the negative recensions below. The equipment is of high quality (e.g. numbers in the section are accurate), the price is fair compared with German companies like Schiffer. I would buy a set again.

December 30, 2021
Unprompted review
Rated 1 out of 5 stars

Stay away

What a great business model, scamming customers with very poor China products, respective very long shipping times, German address, non existent customer service, bought reviews…

December 25, 2021
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Shipping time is enormous and customer service is non existant as they dont answer. The Phone numbers function is to look trustworthy but when you try to call, an automatic voice tells you to use the contact formular. I'm very disapointes as it would be an interesting product. Please boycot and raise awareness.

December 7, 2021
Unprompted review
Rated 1 out of 5 stars

Don't give them a cent

"Amazon ruins small companies" - no, amateur companies ruin themselves. The delivery took weeks and then my package came empty, only a roll of paper inside. They take ages to answer emails. Stay away!

August 25, 2021
Unprompted review
Rated 4 out of 5 stars

Love it!

Love it!

Very nice app, with a beautiful concept. I going to use this app in future too.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

So fun

So fun. And relaxing as well. Just the right thing to do after becoming a mother - in case you'll find time

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

My personal expierence was great

My personal expierence was great! Around 2 weeks of shipment until I received the package. Pictures are rolled up and not folded as you will have it with our sellers. So far I can't say anything bad

July 19, 2020
Unprompted review
Rated 5 out of 5 stars

Beatiful paintings for everybody

Awesome pictures for really affordable prices. Even cheaper at the moment with a 75% discount. Everything from the brushes to the paint is really high quality. Would recommend 100%.

June 4, 2020
Unprompted review
Rated 1 out of 5 stars

Probably one of the worst experiences…

Probably one of the worst experiences I've ever had buying online.
After incredible long waiting time I've been told that my parcel got re-directed as it couldn't have been delivered (which is wrong as during the pandemic we were all always home of course).
After many many email with the company's "customer service" and over 12 weeks since I placed the order I still haven't received my delivery.
On top of that, the website advertises "only today 75% off" which are basically constantly on.
Waste of money and time.

May 29, 2020
Unprompted review

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