DJ Alexander Reviews 

2,755
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 810 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them carefully through property viewings and making the overall rental process wonderfully smooth and easy. Many people also genuinely appreciate the exceptionally quick response times and efficient communication provided by the team when handling daily inquiries and ongoing support. Some reviewers were not happy with frustrating delays regarding maintenance and property repair work when urgent issues arose unexpectedly. A few customers additionally experienced communication breakdowns, staff turnover concerns, and difficult administrative challenges during the move-out and final check-out process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional staff... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, polite, and... See more

Response time

Consumers find response times to be positive, highlighting prompt communication and quick replies to queries.... See more

User experience

Clients share positive opinions on user_experience, noting that the entire process from viewings to moving in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in t... See more

Company replied

Rated 5 out of 5 stars

Had an excellent property manager who oversaw our flat for many years. Provided very good support to the tenant and to me as landlord. Maintenance team were responsive when problems arose. Accounts te... See more

Company replied

Rated 5 out of 5 stars

I dealt with Gill Annand at dj Alexander Aberdeen, for my viewing she was absolutely great. I was coming from Glasgow, my trains were delayed and cancelled. She went out her way to come back to the fl... See more

Company replied

Rated 5 out of 5 stars

A very good, professional company. My case was personally handled by Shannon Patrick, who is the End of Tenancy Property Manager. I can speak of her in nothing but the highest terms. She resolved... See more

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,755)

762 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Duff St

Thank you Shannon & Rory for all your help and I have submitted a review.
Greatly appreciated.

David Izatt (18/4 Duff St)

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very organised

Very organised, slick systems, user friendly, helpful and responsive staff, well-resourced team, productive, professional, did their due-diligence, and supportive of my needs. Gorgeous property above all :-)

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Gill Annand has been absolutely amazing

Gill Annand has been absolutely amazing. We felt welcomed from the first moment we had a viewing. The process has been smooth and easy, and any queries we had were responded to quickly and brilliantly!

August 10, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Gill and the Team.

Rated 4 out of 5 stars

Shannon Patrick - Maintenance & Decorating issues listing & solving

Shannon Patrick helped me greatly itemising and working through a lot of maintenance and decorating issues at the end of a long tenant lease. Shannon was patient working through the list with me asking questions to see what was a must & what was more optional given there were significant costs involved. He also compiled a list of items that were tenant responsibility like garden & house cleaning issues.

August 9, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Keith, for this excellent review. We will pass this onto Shannon and the Team.

Rated 5 out of 5 stars

Renting out my flat through DJ Alexander

Renting out my flat through DJ Alexander is a very stress free experience. They take care of all issues from securing new tenants to the maintenance of the property and advising onrefurbishment when necessary. All of this is done in full consultation with myself whaich makes the whole process much easier. Recently they have managed the changeover of tenants, and Shannon Patrick, the End of Tenancy Property Manager, has organised this very efficiently and kept me up to date at all times. I am very happy with the servise provided by all the staff at DJ Alexamder.

August 7, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Iain, for this excellent review. We will pass this onto Shannon and the Team.

Rated 5 out of 5 stars

Chris was fantastic!

We had a wonderful experience with Chris from DJ Alexander. He helped us find our dream home within one day from viewing to acceptance. We explained that we had very little time to find a place as I was due to start a job in Glasgow later this month. Chris made a really stressful time for us a smooth and easy one. He was super friendly and very enthusiastic abut the property whilst being knowledgeable about the property, area and landlord. We truly cannot thank him enough. We are very impressed and highly reccomend both Chris and DJ Alexander.

August 5, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Chris and the Team.

Rated 5 out of 5 stars

Thankyou very much Emma Fairgrieve for…

Thankyou very much Emma Fairgrieve for the efficient and professional service you have delivered with the works to my property. A first class job.

Paul Kerr
Landlord

August 6, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Paul, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

I dealt with Gill Annand at dj…

I dealt with Gill Annand at dj Alexander Aberdeen, for my viewing she was absolutely great. I was coming from Glasgow, my trains were delayed and cancelled. She went out her way to come back to the flat I was viewing as I had missed the appointment. I highly recommend Gill she is fabulous

August 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Mya, for this excellent review. We will pass this onto Gill and the Team.

Rated 5 out of 5 stars

good customer service

We’re about to start renting with them and so far everything has gone well. Our property manager, Connor Quinn, was super helpful and always replied promptly. Hopefully, everything is smooth sailing going forward.

August 4, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Connor and the Team.

Rated 5 out of 5 stars

The property manager Connor Quinn has…

The property manager Connor Quinn has made our application process easy for us, and we got fast feedbacks from him.

August 6, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Serra, for this excellent review. We will pass this onto Connor and the Team.

Rated 3 out of 5 stars

Ask for Dora

Takes ages for repairs.
We made a report about our door being broken and nothing was done for over a month, when the handle eventually fell off, meaning we couldn’t shut the door without being locked in/out, it took nearly a week for them to fix it. Only after calling instead of emailing did they send people out to fix it thanks to Dora. So if you ever need something fixed, phone and ask for Dora as she will actually get the issue repaired within 24 hours.

August 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Caitlin, we appreciate your feedback and review. We will pass this onto Dora and the Team.

We’re sorry to hear about your experience overall. We always aim to deliver the highest standard of service, and we take feedback like this very seriously.

So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further.

You can also find details of our formal complaints procedure on our website.

Thank you again for raising this with us.

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in touch with us only 24 hours later -- which was a quicker response than we've experienced with other letting agencies. So far, everything is proceeding smoothly! Really happy with the service!

August 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Andria, for this excellent review. We will pass this onto Cameron and the Team.

Rated 5 out of 5 stars

Jessica Leggate at your Aberdeen branch…

Jessica Leggate at your Aberdeen branch is professional and thorough in checking in with us , which is much appreciated.

August 5, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Mrs Camara, for this excellent review. We will pass this onto Jessica and the Team.

Rated 5 out of 5 stars

Damir Maratov, Property Relationship Manager

Property Relationship Manager, Damir Maratov was excellent at managing the ongoing maintenance problem I was having. He was very considerate and understanding and did not rest until the issue had been assessed and a solution was made. Thanks!

August 4, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Amy, for this excellent review. We will pass this onto Damir and the Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look