DJ Alexander Reviews 

2,748
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 813 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficient service. Many people highlight the excellent customer service, noting that agents are approachable, knowledgeable, and go above and beyond to assist. Reviewers frequently mention quick response times and smooth processes, making their overall experience easy and stress-free. However, some customers experienced delays with repairs and maintenance, reporting that issues took a long time to be resolved or required repeated follow-ups. A few other people also felt that the move-out process involved administrative failures, a lack of clear communication, and concerns about charges.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness, patience, and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, with many describing it as stress-free, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in t... See more

Company replied

Rated 5 out of 5 stars

Had an excellent property manager who oversaw our flat for many years. Provided very good support to the tenant and to me as landlord. Maintenance team were responsive when problems arose. Accounts te... See more

Company replied

Rated 5 out of 5 stars

I dealt with Gill Annand at dj Alexander Aberdeen, for my viewing she was absolutely great. I was coming from Glasgow, my trains were delayed and cancelled. She went out her way to come back to the fl... See more

Company replied

Rated 5 out of 5 stars

Renting out my flat through DJ Alexander is a very stress free experience. They take care of all issues from securing new tenants to the maintenance of the property and advising onrefurbishment when n... See more


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,748)

759 reviews in the last 12 months

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Rated 4 out of 5 stars

Shannon Patrick - Maintenance & Decorating issues listing & solving

Shannon Patrick helped me greatly itemising and working through a lot of maintenance and decorating issues at the end of a long tenant lease. Shannon was patient working through the list with me asking questions to see what was a must & what was more optional given there were significant costs involved. He also compiled a list of items that were tenant responsibility like garden & house cleaning issues.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Renting out my flat through DJ Alexander

Renting out my flat through DJ Alexander is a very stress free experience. They take care of all issues from securing new tenants to the maintenance of the property and advising onrefurbishment when necessary. All of this is done in full consultation with myself whaich makes the whole process much easier. Recently they have managed the changeover of tenants, and Shannon Patrick, the End of Tenancy Property Manager, has organised this very efficiently and kept me up to date at all times. I am very happy with the servise provided by all the staff at DJ Alexamder.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was fantastic!

We had a wonderful experience with Chris from DJ Alexander. He helped us find our dream home within one day from viewing to acceptance. We explained that we had very little time to find a place as I was due to start a job in Glasgow later this month. Chris made a really stressful time for us a smooth and easy one. He was super friendly and very enthusiastic abut the property whilst being knowledgeable about the property, area and landlord. We truly cannot thank him enough. We are very impressed and highly reccomend both Chris and DJ Alexander.

August 5, 2026
Unprompted review
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Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Chris and the Team.

Rated 5 out of 5 stars

Thankyou very much Emma Fairgrieve for…

Thankyou very much Emma Fairgrieve for the efficient and professional service you have delivered with the works to my property. A first class job.

Paul Kerr
Landlord

August 6, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Paul, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

I dealt with Gill Annand at dj…

I dealt with Gill Annand at dj Alexander Aberdeen, for my viewing she was absolutely great. I was coming from Glasgow, my trains were delayed and cancelled. She went out her way to come back to the flat I was viewing as I had missed the appointment. I highly recommend Gill she is fabulous

August 3, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Mya, for this excellent review. We will pass this onto Gill and the Team.

Rated 5 out of 5 stars

good customer service

We’re about to start renting with them and so far everything has gone well. Our property manager, Connor Quinn, was super helpful and always replied promptly. Hopefully, everything is smooth sailing going forward.

August 4, 2026
Unprompted review
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Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Connor and the Team.

Rated 5 out of 5 stars

The property manager Connor Quinn has…

The property manager Connor Quinn has made our application process easy for us, and we got fast feedbacks from him.

August 6, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Serra, for this excellent review. We will pass this onto Connor and the Team.

Rated 3 out of 5 stars

Ask for Dora

Takes ages for repairs.
We made a report about our door being broken and nothing was done for over a month, when the handle eventually fell off, meaning we couldn’t shut the door without being locked in/out, it took nearly a week for them to fix it. Only after calling instead of emailing did they send people out to fix it thanks to Dora. So if you ever need something fixed, phone and ask for Dora as she will actually get the issue repaired within 24 hours.

August 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Caitlin, we appreciate your feedback and review. We will pass this onto Dora and the Team.

We’re sorry to hear about your experience overall. We always aim to deliver the highest standard of service, and we take feedback like this very seriously.

So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further.

You can also find details of our formal complaints procedure on our website.

Thank you again for raising this with us.

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in touch with us only 24 hours later -- which was a quicker response than we've experienced with other letting agencies. So far, everything is proceeding smoothly! Really happy with the service!

August 3, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Andria, for this excellent review. We will pass this onto Cameron and the Team.

Rated 5 out of 5 stars

Jessica Leggate at your Aberdeen branch…

Jessica Leggate at your Aberdeen branch is professional and thorough in checking in with us , which is much appreciated.

August 5, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Mrs Camara, for this excellent review. We will pass this onto Jessica and the Team.

Rated 5 out of 5 stars

Damir Maratov, Property Relationship Manager

Property Relationship Manager, Damir Maratov was excellent at managing the ongoing maintenance problem I was having. He was very considerate and understanding and did not rest until the issue had been assessed and a solution was made. Thanks!

August 4, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Amy, for this excellent review. We will pass this onto Damir and the Team.

Rated 5 out of 5 stars

Rapid response to oven problem

Rapid response by their Property Relationship Manager, Kavya Arenahalli, to my problem with the oven tripping the electricity. Someone round within a day or two, problem identified, and fixed 2 days later.

August 4, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Mr Eddleston, for this excellent review. We will pass this onto Kavya and the Team.

Rated 4 out of 5 stars

Very polite and prompt with…

Very polite and prompt with communication.
Gill from the letting team was superb on keeping me informed of any updates and helpful throughout.

July 30, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Aleksandra, for this excellent review. We will pass this onto Gill and the Team.

Rated 5 out of 5 stars

I had a great experience renting my new…

I had a great experience renting my new home through DJ Alexander. The whole process, from arranging the viewing to signing the tenancy agreement and moving in, was smooth, efficient, and well organised.

I'd especially like to thank Robert Simon for his patience, professionalism, and support throughout the rental process. He was always helpful, responsive, and made everything much easier.

I'd also like to thank Gael Mitchell for the warm welcome during check-in. She took the time to explain everything clearly and patiently, which made settling into my new home a very positive experience.

Overall, everyone I dealt with was professional, friendly, and approachable. I really appreciate all of the help I received and would happily recommend DJ Alexander to others.

August 3, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Yaoyu, for this excellent review. We will pass this onto Robert, Gael and the Team.

Rated 5 out of 5 stars

Professional, Responsive, Efficient

Professional. Responsive. Efficient. Special thanks to Shannon Patrick End of Tenancy Property Manager

August 3, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jay, for this excellent review. We will pass this onto Shannon and the Team.

Rated 5 out of 5 stars

DJ Alexander Glasgow team made the…

DJ Alexander Glasgow team made the whole process of move in and out great. They were responsive and informative throughout the tenancy.

June 30, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Martin, for this excellent review. We appreciate your feedback.

Rated 5 out of 5 stars

Stress-Free Flat Searching

We found securing a flat through the company to be very easy, owing to great help from Brandon Wiseman. He responded to our queries very fast which was a huge boon to myself and the friends applying with me.

July 10, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Paul, for this excellent review. We will pass this onto Brandon and the Team.

Rated 1 out of 5 stars

Went to view a flat several weeks ago

Went to view a flat several weeks ago, when we arrived, there were 9 people all together booked in to view it at the same time! the person who was showing it checked our names off and said she would email over an application form to us all but application form never came, shouldnt be surprised, rented a house from these cowboys before, glad I didnt get it this time!

June 5, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously.

So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further.

You can also find details of our formal complaints procedure on our website.

Thank you again for raising this with us.

Rated 5 out of 5 stars

I cannot thank enough

I cannot thank Mr. Robert Simon enough for his outstanding assistance throughout our tenancy application process. He was incredibly prompt, supportive, and clear with every instruction, ensuring that everything moved smoothly from start to finish. His professionalism and friendly guidance made a huge difference for us. Outstanding service!!!

July 31, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Robert and the Team.

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