D. M. Keith Ltd Reviews 

The sales person Danny Barraclough was one of the best I have ever known in my in my nearly 60 years of driving and buying cars.
He was very knowledgeable and understood exactly what I wanted in my next car. He made the whole process of buying a car a joy. In the past I have been known to walk away simply because of the sales person and their manner.
I got a good deal in part exchange and Danny has kept me informed of progress.
Today I took the keys for my new car and would like to thank Danny in particular and the garage as a whole for their excellent service

I had an Excellent experience buying my BYD at DM Keith, York.

I couldn't fault the whole process of buying my BYD from DM Keith in York. I booked the car online, and it was reasonably priced compared with similar cars elsewhere.

When I went to see it, Callum, the sales advisor, was brilliant. He explained everything in detail and took the time to go through the car with me, never rushing. The car itself was immaculate, and the approved used standard really showed.

There was no pressure to buy any extras. I was told about everything on offer, but the decision was left entirely with me, which is rare and very much appreciated.

From booking to collection, it was smooth, honest and stress-free. I'd happily recommend DM Keith York to anyone looking for a car, and I'd go back myself without hesitation. Thank you, Callum and the team!

Bought my First Electric car,Ford Puma Premium,From DMKieth in Leeds want to say a massive thankyou to all the team for making my purchase easy,friendly and Professional throughout,Had an issue with my part ex car Liam sorted it out for me with no problems .A big Thankyou to Michael and Louise who looked after me throughout.Its the friendly service thats important and really shows here at DMKeith In Leeds.

DM Keith Skoda in Grimsby - My first time buying off a dealer and it qent smooth and hassle free. Spoke to Amber in sales who provided me with everything i needed to know about the car. provide videos and photos car was exactly as described. worth the 4hr drive. would happily use again.

Took 11 weeks to repair no phone calls to tell how work was progressing always having to phone them . Asked if they could get bodywork shop to fix the new door which is not even straight but told I would have to book it in myself. Absolutely shocking stay away from the Leeds Škoda services 👎

DM Keith True Colours Exposed.
DM Keith claim to be a "family-owned company," but the moment your car goes wrong, the Brand Manager and Principal Dealer show their true colours. Instead of helping, they hide behind Lawgistics, an unregulated firm known for bullying consumers.(Check out their customer reviews).
Here are the key points of my daughter’s ongoing multi-agency legal dispute regarding a 2017 VW Golf:
• Immediate Safety Failures: On day two, the driveshaft popped out. The engine suffered a heavy fluid leak and knocking noise. They also failed to provision the breakdown cover my daughter paid for, leaving my daughter stranded.
• Dangerous Pre-Sale Deficiencies: The car failed its MOT just before sale for a faulty fuel flap and bent wiper arm. They cleared it the same day without a real repair.The bent wiper arm scorched the windscreen and the windscreen had to be replaced. The fuel flap seized within 48 hours, and a structural locking wheel nut was entirely missing.
• Fake Technical Evidence: To block my legal right to reject the car, the Principal Dealer provided a 'fake' fuel injector calibration report as "proof." The report was dated 2016,a full year before my car was even built.
• Corporate Discrimination: Staff repeatedly weaponised my daughters surname on corporate systems to mock my family's heritage. The Principal Dealer confirmed this internal targeting in writing.
• Predatory Legal Tactics: Using Lawgistics, they tried to claw back a massive £6,880 mileage deduction on an £8,890 car. They are trying to penalise my daughter for miles accumulated only because they unlawfully refused my day two rejection.
If you buy from DM Keith, expect zero accountability, obsolete paperwork and corporate bullying.
Avoid DM Keith brand at all costs.

I found the Kia Customer Service experience to be very good. The team put me at ease and helped me choose a car that I absolutely love. It was an emotional purchase for me but I felt comfortable after spending time with the Sales Team. Good follow up, helpful advice.

Excellent service and aftercare. Had a small issue post a recent service. Took the car back and issue was checked and resolved within the hour.

Unfortunately a once great service has really gone down hill. I have had my own Fords since 2012 (having previously learnt to drive in one so I have been driving Fords for nearly 20 years). I have always previously loved the cars and always had good service. This has completely changed in the last few years. The cars themselves have dropped in quality and now have several consistent and repetitive faults and failures. The service has equally dropped to poor standards. It is impossible to get hold of anyone at DM Keith Ford in Bradford. Several emails have gone unanswered. Voicemails go unreturned. When you call up it rings and rings and no one answers til it cuts off. The one time I did get through to someone he transferred me to the wrong team. When someone called me back they didn’t fill me with any confidence that they knew what they were talking about. I had enquired about a warning symbol that had appeared on my dashboard. When I was told I didn’t need to do anything about it so I queried this and when I said google suggested it was an engine or transmission issue I was told that meant it needed to come in for a check! We spoke about an appointment in Nov but I had nothing to confirm this has been booked in so I was sceptical on whether it has been or not. I spent several attempts trying to speak to them again and when I did get through I was informed I wasn’t booked in. A later conversation then told me the car was fine and I just needed to pop in any time to get that symbol reset. This is reflective of the ever growing lack of trust I have in them. For example, my car is 2.5 years old, at its first service I was told a small mark in the tyre would mean it failed its MOT. I went to three other garages after to get it checked and they all told me it wasn’t an issue at all. At its second year service, the same mark didn’t even get a mention. I will be looking to end my lease and move to a different manufacturer, which after such a long term relationship is a shame.

Tonight the clutch completely failed on the car (2.5 years old and less than 13k miles). I do not know if this was linked to the warning light, I assume not as they told me today it was safe to drive. When I had my service at the garage in March (I have a service plan) I was told they had renewed my Ford Assist membership as part of that. When I contacted Ford Assist to sort out recovery I was told they had never done that. They are a disgrace.

Finally, when I requested someone contact me about the process of returning my car a salesman reached out with a time and a date. They did not call and haven’t attempted a call since. The service is shocking in all regards.

DM Keith: BYD Leeds

Had a great shopping experience with the team at BYD Leeds a couple of months ago. I've left it a while to write the review just to see if everything remained fine with the car. It did.

Andy and the team were fantastic, really approachable in person and responsive over email. He even entertained my two year old while were signing paperwork!

Brilliant experience, would definitely go back.

I have lost a lot of confidence in this company. I should be picking up a new car on Monday 26th October but turns out to be wrong model. Had a very stressfull weekend before this date. Lost trust in them ....... Honestly

Came in today to order a car. Was told to call in whenever os convenient on the phone. So went in and was spoke to by a sales man and said well you need a appintment we are both busy today!
Then said if you want to wait will be aorund 30 minuts!
2 hours later still noone had veen to see me or even acknowledged me ! I said do you no how long your going to be i was told im almost done. Then he took somone else in! While I was waiting 4 diffrent familys came in waiting to be seen and just ignored not even looked st ! Let alone welcomed!
So off they all went ! And then so did i! Disgraceful customer service !!! What a waste of time ! Im mot begging for a car from you !

We were made to feel very welcome at Cupra in Grimsby and the whole buying process was comfortable and we didn't feel like we were under any pressure to buy. The staff, and in particular Mitchell, looked after us very well and made sure we were satisfied. We were able to complete the buying process in 3 days and the new car has been excellent with no problems to report.

Fantastic service and help from the gentleman that helped me through purchasing my vehicle would very much recommend

The guys down at Grimsby were great! I wanted to trade my old car in as it was reaching the end of its agreement. I came into the dealership after I got back from holiday and was met by Brodie. He asked what I was looking for and I gave him all the information so he could find what I was looking for. About an hour later, a decision was made to buy a brand new Leon, and went back into the dealership to pick up the car. A day after I had a slight issue with the entertainment system in the car, I rang the office and Brodie help me fix it. Great work guys! I’m sure I’ll be down again to upgrade again

In September 26, I telephoned the Leeds Branch of D M Keith to discuss the purchase of a used Skoda. I paid the £99 reservation online. Within 24 hours I changed my mind and cancelled by telephone. Efforts to get the £99 deposit returned have been met with silence. My emails get no response.

Attempting to return a motability car for someone that had died. Ignored by all the staff. They had lots of time to look at a colleagues dog they had brought in but not enough time to help a distressed widow. Pretty poor experience. Clearly only interested in hitting sales numbers.

I recently enquired about a brand new vehicle for sale at Seat Grimsby and agreed to be with the dealer within the hour. The salesperson Mitch advised he would get the car ready and put some fuel in so we could take it for a test drive. We walked to the dealership and was there within the timeframe, the car was waiting for me , and had even put a notice in the car windscreen stating reserved for me- how nice! However when I asked for the keys to have a look around it, we were told that someone has just phoned up and put a deposit it! How can you reserve a vehicle for a customer to then sell it to someone else. I would not recommend DM Keith if this is how they treat their customers.

Been waiting 4 weeks now for a replacement pick up, my Ford ranger has been in 3 times for same issue still not sorted. Told 4 times last week they was dropping me a hire off and enterprise havnt turned up. Garage blames Ford, Ford blames garage, going round in circles.

Agreed to a sale and part ex of our car, signed documents and paid deposit then they upped the price of the car we was going to buy by 2 grand (price of said car was increassd online). When asked we was told the price we agreed will still stand (12,995). we went ahead, just as we signed documents they then offered 4 grand less than what they agreed to buy our car part ex. You can see where they were trying to get money from by offering us less for part for our car- which we was upfront about with condition etc.

Still waiting on our deposit to be refunded by these untruthful salesmen.

Wasted a week sorting insurance and other bits for this sale, just for Micheal Rickets (or whoever it was) to change goal posts and decide they want more money.

Absolute con artists and would not recommend. Avoid.

They say they are a family business (or whatever) just so you think they are transparent/decent, then they pull stunts like this. Their word is as reliable as a wet piece of tissue.