DMS Metering Solutions Reviews 

After encountering a serious error on my Sontex Supercal 531 heat meter I contacted the team at DMS. Jack provided excellent initial troubleshooting advice and then suggested it should be sent in to be looked at in house by Chris their Technical Director.

Chris managed to recover the meter data and get it working again very quickly, whilst keeping me fully informed with great communication along the way.

It was an excellent experience interacting with the DMS team who obviously take a pride in customer service and they are willing to stand behind the brands they represent. In this day and age, where poor customer service seems to be the norm rather than the exception, it is a real credit to DMS that they go above and beyond to keep customers happy. I highly recommend them for all metering requirements and please keep up the good work!

I had an old meter that needed re-calibrating but it had been discontinued years ago - DMS were extremely helpful and got it sorted in a few days. Thank you Chris!

When we experienced an issue with our meter, I contacted Chris. Despite being on the other side of the world, he responded very quickly and called me back. He talked me through a series of possible solutions in a clear, logical order, then followed up with a detailed message explaining exactly how to carry them out.

Working through his guidance, we were able to diagnose the problem with the meter.

Excellent service — responsive, knowledgeable, and extremely helpful.

After fitting new flow meters and readers to our AD plant, we didn't get the results we expected... It had to be the meters ---- Well, it wasn't. Chris expertly guided us through a number of scenarios, and we found the problem. Can't thank him enough.

We contacted DMS Metering Solutions after disappointment with the service on the phone from two other heat meter suppliers. We needed to measure heat used in a suite of offices as a basis for billing the occupier. Chris took a detailed account of the particular application, discussed the variables and special requirements to achieve the desired result. Designed a system with thought out specification and emailed it within about an hour. I don’t believe I could have received a better informed service delivered in such an efficient and understandable manner for our needs. Thank you DMS Metering Solutions Solutions. It was so heartening to come across such genuine, conscientious and informed advice.

I visited DMS recently for an update on heat meters and their associated technology. Chris spent around three hours bringing me fully up to speed. He was extremely knowledgeable and shared a great deal of background insight — well worth the trip up to Nottingham.
I’ve also contacted them previously for technical support. Even though I’m not a direct customer, they’ve always been patient and helpful with suggestions and guidance.

We have dealt with DMS now a number of times and have always been impressed with their great turn around and fast service. We will always go to them first for anything connected with our biomass boiler etc.

Thank you Chris Bishop of DMS Solutions - contacted him with a Client requirement and had me sorted with the correct information in a day.

Great company to deal with !!

I contacted DMS through their contact page. Within a hour Chris Bishop was on the phone to discuss our problem.
We agreed to speak again this morning when my heating engineer was present. Chris spent over 45 minutes on the phone going through all the possible checks. Absolutely brilliant customer service - above and beyond. Many thanks

We have been using DMS meters for over 10 years and have always enjoyed, prompt, efficient and knowledgeable service

The team at DMS have given us consistently excellent service over a number of years. They have always given us good advice, respond in a very prompt manner and have provided us with excellent products. Everyone that we have dealt with has been very friendly and approachable. We cannot recommend them highly enough.

I had asked for a price for 2 heat meters and I received a quotation within the hour. I’ve never known such a quick turn around. Very knowledgeable team. Thank you.

Terrible service supplied the wrong flow metre then wanted me to buy the original one that I wanted without any details of refund

Provided new meters very quickly. Alas, the first one was incorrect, but replacement dealt with efficiently.
Also helpful in dealing with an OFGEM issue.

great product, great service, great communication

Had a engineer called Sammy come this afternoon on behalf of utilita I found him professional very helpful and he was more help than anyone has been here before he is a credit to his company

We have made a few purchases from this company. Our enquiries are always dealt with quickly and knowledgeably. Dispatch within reasonable time and good communication. Thank you. Will use again.

Superb customer service. Faulty meter sent to them was repaired and put back in mail for return on the same day they received it. Turnaround time quite phenomenal.

Excellent pre-sales advice. Responded very promptly to queries both by phone and email. Meters required recalibrated (through my own fault!) and DMS turnaround so quick that I thought post office had returned package to sender!!

Outstanding service from the helpline - identifying a problem not of their making ( installation error byengineer) and saving us a lot of time and hassle - would strongly recommend given this high level of aftercare / support.