DNA Reviews 

Worst service ever i have got till date in my entire life, for one phone to deliver they took more than 2 months and still not delivered and make excuses from distributor , they claim to be giant in telecommunications but first make the service good for customers they need to satisfy to take your company further , without customer you are nothing and plays a game when the delivery comes near they change the delivery date if you don't have the stock then stop taking the orders but no they want to be best and allows to oder and give estimation of 2-3 weeks if you can’t promise to deliver on time rather not to take the orders. Worst feeling and service ever.

I bought a phone on Sunday and went to return on Monday, I used it for two hours.
They told me I couldn't return because I inserted my Sim card in it. I, as a foreigner, didn't know I that, because Ive bought and returned two tablets before. The guy at the counter was not the most helpful and also I wasn't informed of the policy in my purchase contract, neither is written anywhere that they can't do returns. It's shady and deceptive since the first thing they ask when setting up phone is for Sim card. Also they should put a sign around saying NO RETURNS ALLOWED

20:53
DNA Prepaid
Subscription Payment
Receipt
DNA Prepaid eSIM 23.08.2026 18.18
Phone number:041 589 3968
Order reference: PSAU1EQTOZAMOMKY
Transaction reference number: 9650464097
Payment method: Credit Card
DNA Super Prepaid subscription and eSIM: 5,00
毛
Paid amount 5,00 E (incl. VAT0%)
Topped up package: Rajaton 30 vrk
Paid amount 24,99E (incl. VAT 25,5%)
Service provider:
DNAOyj
PL10
01044 DNA
0440440
Business ID: 0592509-6

I received instructions for activation without a QR code. Without going into details, I was unable to activate the eSIM. Customer support was useless. I tried to get a QR code, but it was a waste of time. A complete waste of money.
I bought Maya e-sim, and everything started working in seconds.
Xiaomi 14 pro

Never buy anything from this company or enter into agreements with them!!!!
They issue unlawful credit agreements, drive people with no means into debt, and flatly refuse to set up repayment plans to clear those debts. Their connection to the debt collection agency Intrum is also outrageous; together, they refuse to agree to any kind of settlement or payment plan. They do not refer the debts to enforcement authorities, nor will they cooperate in any way. They grant credit purchases to foreigners with clean credit records who lack the financial means to pay. They say nothing else matters to them; the moment foreigners obtain a Finnish ID, the company happily saddles these immigrants with debt without verifying their ability to pay. It is appalling!

This a scam web site and the admin of this is Lucass Morretti .
I have there 208 usdt and I can't withdraw because the admin don't give the password that only he nows .

DNA & Intrum: A predatory system that sues you for paid bills
​
I am writing this to warn others about the "system failure" at DNA. I have been a customer, but I was shocked to find myself served with a court summons (Helsinki District Court Case E 26/4100) for a debt that DNA admitted was already zero.
​I contacted DNA Customer Service, and they confirmed in writing: "As far as DNA is concerned, the invoices have been paid, and you currently have no outstanding invoices". Despite this confirmation, DNA allowed their collection partner, Intrum Oy, to continue legal action against me.
​When I reached out to resolve this, DNA simply pushed the responsibility to Intrum, and Intrum refused to cancel the court case unless I paid an additional €198.63 in collection and legal fees for a debt that the original creditor said didn't exist.
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I am forced to pay these fees today just to protect my credit record from a "payment default" mark, even though DNA’s own staff confirmed my balance was clear. This feels like a scam where the left hand doesn't talk to the right, and the customer is the one who pays the price.

​I didn't check DNA’s 1.25-star rating on Trustpilot before joining, but after being sued for a bill I already paid, I completely understand why it is so low. Avoid this provider if you value your peace of mind and your credit score.

I hate DNA, INTRUM and wish collapse of your company.

I have been a DNA customer for many years, both personally and through my company, but my recent experience has been extremely disappointing.

I received a very large roaming bill for only about 23 MB of data while travelling outside the EU. This was most likely caused by automatic background activity on the phone. After this, I contacted DNA only to request that the roaming limit be set to 0€ so this could not happen again.

Instead, I later discovered that several of my subscriptions had been modified without my clear approval. The service plans were changed and the monthly prices were increased. Some subscriptions were even upgraded to more expensive 5G plans that I never requested.

As a small business owner, this situation has caused significant stress. Unexpected bills followed by subscription changes without proper consent is very concerning.

Based on my experience, I would advise others to carefully review their contracts and subscription changes if they are using DNA services.

I expected much better transparency and customer service from a major telecom operator.

I found out they have terrible customer service & policies when trying to send in a defective device, less than 1 year old, for warrantee. A battery pack cannot be "repaired" either way, which simplified what was needed to fulfill the warantee. On their website, it specifically says you can get service in a shop OR via Posti service. Two calls, and the customer DISservice agents tell me it is not possible to return via mail. There is no local store in Kokkola and I am disabled. They ask if someone else can travel OVER AN HOUR AWAY to visit the shop. website explicitly says "Korjauttaminen vai vaihtaminen takuuaikana: Takuuaikana takuunalaisien vikojen korjauttaminen on maksutonta, toimititpa laitteesi Postilla tai DNA Kaupan kautta huoltoliikkeelle." Why are they lying on calls? On the same call, customer DISservice agent even tried to UPSELL me to transfer my phone services! Why would I want to have any future dealings with a company that refuses to help? BUY ELSEWHERE!

Worst customer service, on hold for more than 30mins every time you will call. Also the support staff cant understand english. They will let you think they do and still charge my phone after ending my contract 3 months ago. And you can’t even reach them. Avoid using their service

DNA sucks ass, slow service that drops off for no reason in BIG CITIES, and forget about small ones. Don't get this service provider when visiting Finland as prepay, use someone else!!!

DNA myi Black Friday tarjouksena Iphone 15. Tilauksesta yli kaksi viikkoa ja saattaa tulla 29.12. asiakaspalvelun mukaan. Toinen väri löytyisi, mutta siihen vaihtoon pitäisi maksaa väliraha tarjoushinnan ja nykyisen hinnan välillä. Sama hinta kaikilla väreillä tarjouksen aikaan...

I have been a dna customer since 2013, the network is very bad, customer service even worse, if you order something like dna net for home then you have 4 weeks test time incase you want to cancel but during that 4 weeks they will kill time so that the contract stays. When you call dna they dont help. The worste network company in finland. Please dont be q customer… they are really bad and scammers.

Very slow internet and also very slow with posti delivery. Compare with Telia u gets your item by next day. With dna max 5 days. They can’t caught up with Telia.
DNA wasn’t as good before and I’m terminated the contract.

bad experience dna. I asked the DNA staff if I paid off my loan early, is there a chance I could get a new one?yes.and i said I would like to ask about my balance with DNA. If I pay my full outstanding balance, will it be possible for me to get a new phone on credit?answer yes again.I paid everything but I didn't ...worst

My phone works fine even in smaller towns. Happy so far.

Bought a prepaid voucher with 5 eur included and internet for 0.99 eur a day. On the fifth day the internet disappeared. The customer service didn’t know what was the cause and hanged up on me. I had to put another 5 eur in to get internet back.
Take those 5 eur scammers but also take this review. Hanging up customer service was the cherry on the top

A worst internet connection bullshit company they will never resolve our problem

Poor internet connection i bought 19 euro plan per month the signal is terible so i try the 30 euro plan per month and its just the same every day im suffering with this issue😡🤬

Terrible! I ordered tv from DNA, it was delivered to wrong address (old address). I called the DNA about the change address because i can't edit it when i checked out and the DNA said "yes it is now changed" and they called me again to make sure about the change address. I was very confident that the tv will be delivered to the correct address but sadly it is still delivered to my old address. I called Posti if there is information from DNA about the change address and they said there is no information or call from DNA about the change address. I called again the DNA if they can do something like pick it up from the old address and deliver it to new address and they said they will check and update me but there is no update so i called again then in the middle of our conversation they hanged up.