Dock Pharmacy Reviews 

Ordered on-line and posted the prescription to the address advised to on the order confirmation. After two weeks they claim it had still not been received. I tried to call them numerous times and no on ever answers the phone or calls back when i left a voicemail so via email I asked for a refund. (I managed to use another pharmacy for which I had to get another paper prescription and posted to them and they had the meds back to me within 1 week). When I asked for a refund Dock Pharmacy have charged me £5.00 as I cancelled the order! Avoid - I will never use again.

I ordered some meds for my dog who needed them quickly. I then received an email from Dock saying I needed to send a copy of the prescription… BY POST! I cancelled immediately and since then have been given the runaround. Having told them IMMEDIATELY that I would not be able to post a prescription as my poor little dog was close to death, THEY SENT THE MEDICINE ANYWAY - WHICH IS ILLEGAL. I’ve now threatened them with the small claims court. And will also report them to the RCVS etc. A TRULY AWFUL ‘SERVICE’.

Great service. Some tablets were out of stock but they pulled all the stops to get them to me asap. Great price compared to normal vet prices, saved a fortune!

The robbery Website, Be carefull please, Just took £5 for £9 refunding requiest

32 emails back and forth to get 1 med, They don't make things easy. Never again

I ordered a prescription item for my dog, but this pharmacy is the first I have come across that would not accept a photocopy of the prescription. As this was not suitable for me, I cancelled the order.
It then took three weeks for my money to be refunded, and this only happened after I threatened to contact my credit card company. To make matters worse, their terms and conditions apparently allow them to deduct £5 for an order that was not completed.
I find this charge extremely disappointing, as they had done nothing to fulfil the order. The delay in issuing the refund, along with the unexpected deduction, was completely unacceptable.
This was a very poor experience, and I would never use this pharmacy again. I would also advise others to read the terms and conditions carefully before placing an order.

Can't praise the customer service adviser in online team highly enough. I needed liquid gabapentin for cat which requires paper vet prescription to be posted. Royal Mail had a problem with the envelope and the prescription, posted first class, took 6 days to arrive. I was panicking and rang the pharmacy several times. The person I spoke to was calm and reassuring and eventually rang the vet to request an email prescription as we reached day 5, a Friday. They then paid for 24 hour tracked mail and sent it late Friday afternoon. Absolutely amazing customer service, very rare these days and much appreciated.
The liquid gabapentin was much cheaper than through the vet being less than one third of their price because vets apparently have to use specific pharmacies which charge them high prices. That regulation needs to be changed!
If the paper prescription had not been delayed the whole transaction would've been smooth and easy.

I suffer from DRY EYES since my cataracts were removed. My usual eye drops (recommended by the surgeon) were no longer available. The drops were still being manufactured but, for some reason, all pharmacy outlets seemed to have run out of supplies. That's when I went online and discovered that Dock Pharmacy still had an available stock. My subsequent order was dispatched forthwith, and delivery was within 48 hours. Impressive service.

Dock Pharmacy failed to send my medication despite proof of a valid NHS prescription, took ONE MONTH to issue a refund, and then charged a £5 'administration fee', even though it was them who had messed me around. Even my GP surgery's pharmacist questioned their integrity.

Delivered an alternative brand and their email address to raise a query bounced back. NOT RELIABLE

I contacted this pharmacy to ask for some information about a very expensive treatment that they advertised as being in stock. The tone and attitude on the phone were absolutely terrible. I felt like I was disturbing them.
The first time I called, I was rushed through the conversation, and at the end, the phone was literally put down on me.
I called a second time and experienced the same rushed and rude attitude. Once again, the phone was put down on me at the end of the call.
I wouldn’t trust this company enough to place a £500 order with them.

I definitely do not recommend them.

I usually order through another company but these were slightly cheaper so I took my chances. I should have read the reviews before I did this. They would not accept my prescription being emailed to them which is what I usually do online with no problem. When I asked them to cancel the order they took a £5 administration fee. They seem like an absolute scam company

Great pharmacy.
Staying in the uk on holiday and didn't bring enough of my medication which cannot be prescribed by a GP, only a specialist.
Getting seen by a specialist here would take years...
Thankfully this pharmacy took my european prescription and processed the order incredibly fast.
Cannot be thankful enough as i need that medication monthly and im here for another month.
Got it today.
Nice safe packaging for the meds.

Thank you soooo much

I had a very disappointing experience with Dock Pharmacy.

I placed an order and uploaded a photograph of my prescription. The pharmacy could clearly see that I had a valid prescription, but later informed me that they required the original paper prescription to be posted to them before they could dispense the medication.

Whilst I understand that pharmacies may require the original prescription for legal reasons, what I do not understand is why I was charged a £5 cancellation fee when no medication had been dispensed and the prescription had already been reviewed.

The website wording regarding prescriptions was confusing and led me to believe that sending a copy electronically would be sufficient. Only after placing and paying for the order was I told that the original had to be sent by post.

When I requested a refund, I was told that because I had agreed to the terms and conditions, £5 would be deducted from my refund. Their response was that they could see I had the original prescription but was refusing to send it, therefore the charge would still apply.

In my view, charging a customer £5 simply because they choose not to proceed with the order, despite the pharmacy already being able to verify that a valid prescription exists, is unfair and poor customer service.

I would have preferred a full refund and a more customer-focused approach. Instead, I was left feeling penalised for what appears to have been a misunderstanding caused by unclear instructions.

I will not be using this pharmacy again.

Reply to the response i got :
Dear Doc Pharmacy,

Thank you for your response.

I understand that you require the original prescription before medication can legally be dispensed. I have never disputed that requirement, and repeating it does not address the point I raised in my review.

My concern is the £5 fee retained from my refund.

You had already received and reviewed a photograph showing that I had a genuine prescription. No medication was dispensed, no medication was posted to me, and the order ultimately did not proceed. Yet £5 was still deducted from my refund and described as an “administration fee”.

Simply stating that a charge appears in your Terms and Conditions does not, by itself, answer whether that charge is fair and proportionate to the actual administrative work carried out.

I also find the suggestion that this fee is an “important safeguard” against inappropriate or illegal purchases rather unconvincing in my circumstances. The requirement to receive the original prescription is the safeguard. Charging a customer £5 after an order does not proceed is a separate commercial charge.

I am therefore not questioning your legal obligation to obtain the original prescription. I am questioning why you consider it reasonable to retain £5 from a customer when no medication was dispensed or supplied, particularly when you had already seen evidence of the prescription.

Your response has not changed my view of the experience or addressed that distinction.

Helped me out at short notice with a medication that my usual pharmacy wasn't able to supply. Saved me a lot of time and effort as a result.

Very grateful for their assistance.

Hassle free, very fast service

I order eye drops on the 2/4/26 I still have not received my ordered, they took my monies out on the day of ordering I have sent several emails NO REPLY, I called them today on there HELP LINE HA HA, call between 9.30 and 2 o’clock that goes on until, it goes dead, left message. I now going to report them to general pharmaceuticatical council

Some good and some bad reviews. A shortage of supply for Fixapost . So I’m trying this company for the first time .

Susan

I've shopped online with Dock Pharmacy a number of times and been impressed with their competitive pricing, speedy delivery and good customer communication.

Excellent service from the lady at Dock Pharmacy I received my online order within 2 days of dispensing my NHS prescription due to a shortage at my local pharmacy in Yorkshire,