DogWatch Hidden Fences - Upstate New York Reviews 90

TrustScore 5 out of 5

4.8

779 County Highway 5, 13825 Otego, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The entire process, from Bob explaining the system to Aileen scheduling and Jonny installing and training, has been an extremely positive experience. They were easy to work with and made scheduling ch... See more

Rated 3 out of 5 stars

They were great in the beginning, but we order something else from them over the phone, no one explained it was non refundable, never used the product. Sent it back got credit card company involved we... See more

Rated 5 out of 5 stars

Aileen is very friendly, responsive and helpful. I had a new collar, a replacement collar, and some new yard flags in one day.

Rated 5 out of 5 stars

Bob and Aileen awesome to do business with! They provide straight forward what you will need from what you tell them you are needing. They didn’t pressure us into any other products, unless we had ce... See more


Company details

  1. #15 of 74 best companies in Pet Store
  2. #1 of 4 best companies in Fence Contractor
  3. #2 of 6 best companies in Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.


Contact info

  • 779 County Highway 5, 13825, Otego, NY, United States

  • 607-988-2746

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The entire process

The entire process, from Bob explaining the system to Aileen scheduling and Jonny installing and training, has been an extremely positive experience. They were easy to work with and made scheduling changes when necessary. I outdid definitely recommend Dogwatch to anyone looking for a hidden fence. Our Sadie respected the fence when both people and animals were outside.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Bob was so wonderful

Bob was so wonderful! He did all he could to resolve my issue and did so in record time! Love the communication and effort!!

December 8, 2025
Rated 5 out of 5 stars

We absolutely love working with Bob and…

We absolutely love working with Bob and Aileen. They are so easy to deal with and very personable. They do wonderful with our dogs. 5 ⭐️ ⭐️⭐️⭐️⭐️ all the way!

November 3, 2025
DogWatch Hidden Fences - Upstate New York logo

Reply from DogWatch Hidden Fences - Upstate New York

What a wonderful review - thanks so much Rebecca! We'll pass on your kind words to our Dealers, Bob and Aileen.

Rated 4 out of 5 stars

Love this system

Overall their product is excellent. Works great. We have a 170 lb Irish Wolfhound and we have no worries at all. The people he used to train the dog were awesome. So I would say if your looking to buy an underground fence this is worth every cent. The only tiny little downside was we had a small communication issue but Bob resolved it quickly.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

We love DogBob and his team are smart, experienced and kind. They love dogs and people . The hardware is reliable Their training of dogs and people make them the best We love DogWatch of Upstate NY!

Bob and his team are smart, experienced and dedicated to happy safe dogs and their families. We are grateful for their hard work kindness and commitment to success. They will do the same for you

October 6, 2023
Unprompted review
DogWatch Hidden Fences - Upstate New York logo

Reply from DogWatch Hidden Fences - Upstate New York

Thank you Kindly for this great Review, we appreciate you and your business. We welcome you with open arms to the Dogwatch Family.

Rated 5 out of 5 stars

Outstanding product and service

Outstanding product and service. Jonny did a great job showing me how to train my Golden Retriever pup. System is very effective. I would definitely recommend!

August 31, 2023
Unprompted review
DogWatch Hidden Fences - Upstate New York logo

Reply from DogWatch Hidden Fences - Upstate New York

Thank you Mark for this kind review.. Jonny is one great tech we have, Welcome to the DogWatch Family! - Bob & Aileen

Rated 5 out of 5 stars

Excellent experience

This was my 5th dog that DogWatch has trained. They are prompt, reliable, pleasant and knowledgeable . I enjoy all their employees and could not have dogs without them as I live on a County Highway where traffic is heavy and fast. I have NEVER had a dog run through the boundary fence and I attribute this to their excellent training. Highly recommend!

May 5, 2023
Unprompted review
DogWatch Hidden Fences - Upstate New York logo

Reply from DogWatch Hidden Fences - Upstate New York

Thank you Jeanette for those kind words. It is hard to believe that 22 years have passed since we first installed your fence. It has always been a pleasure working with you and your many pups. Thank you for your all your business..

Rated 5 out of 5 stars

Bob and Aileen are the best

Bob and Aileen are the best, would recommend them to anyone with a pet.. Our Cavapoo, Jessie was trained 3 years ago as a puppy, never would have thought he would have stayed in the yard. Now they came back for our Standard Poodle, Scarlett, and in the middle of winter she trained so easy. Thank you Bob and Aileen, now we can put our dogs out without worry.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Recent experience with Dog Watch

Although our experience is on going, I feel that it has been extremely positive. Every time I had a concern, my phone call was returned promptly. They were also flexible when I had to change my schedule.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Much needed reassurance and peace of mind

I brought my German Shepard puppy (Ella) home in early June, I have a fair amount of property however do have neighbors that border each side of me, with that I wanted to be fair to the puppy as well as my neighbors.

I did the research and discussed some concerns with the Team at DogWatch of Upstate NY, LLC with regards to preventing a violation of such laws noted below (Understanding that unusual occurrences do exist) as well the concern of other pets, "Passing Through", they spoke of the local laws below and in the end provided much needed reassurance:

Local laws (such as the Town of Oxford) Section 7 Prohibited Acts: It is unlawful for:

Any owner to allow any dog to run at large.

Any owner to fail to restrain any dog by an adequate collar and leash unless it is accompanied by its owner or a responsible person able to control it by command, when not on the property of the owner

Any owner or custodian of any dog to fail to confine, restrain or present such dog for any lawful
purpose pursuant to this Local Law or Article 7 of New York State Agriculture and Markets Law.

I researched various options from a kennel to fencing in a part of the back yard, after speaking with a few people who owned the DogWatch System and looking at the reviews, I connected with the Team at DogWatch of Upstate NY, LLC., who quickly set up a visit to tell me about their products as well as get an idea of what I was looking for. After laying out all the options, there was no pressure, in fact I took a day to make certain that this was the most sensible system to meet my needs, all in all it made sense.

Today she enjoys the use of the whole yard for play, sniffing, running or just plain old lounging. I recommend the DogWatch Containment System for your pet needs, contact the team at DogWatch of Upstate NY, LLC

December 2, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look