Dolfi1920 Reviews 

I had an exceptional experience with Dolfi 1920 Baggage Services. After initially being told by Brussels airport that they could not assist with my damaged luggage, I contacted Austrian airlines who put me in contact with Dolfi 1920 Baggage Services and the difference was remarkable.

From the very first email, their communication was excellent. They kept me informed throughout the entire process, clearly explained what I needed to do, arranged collection of my luggage, assessed the damage, and kept me updated on the repair. The turnaround was exceptionally quick, and within two weeks my luggage was returned fully repaired.

Professional, efficient, responsive, and genuinely customer focused. I could not have asked for a better service and would highly recommend Dolfi 1920 Baggage Services.

I had two damaged baggage claims with Brussels Airlines who passed them to their agents Dolfi in April. They valued the claims at 161 Euro but despite emailing a number of times to find the status of these claims I get no response from Dolfi. My emails are ignored.
Ref: 01513958
Ref: 01513962

Fast answer and great service, in less than a week, I received my new baggage at home, without complications or delays. Thank you very much Dolfi1920!

I have received a very fast reply upon submitting my claim.

Fast and quite easy process. Only pity that no choice for other option. But suitcase replaced 1:1. And I'm satisfied.

Still no info or luggage despite them saying they are in contact with the courier and the fact they already confirmed my previous luggage got lost. The delay is response was probably a tactic to let the matter go, but I still want my luggage

In less than one week I got my rimowa suitcase repaired back.

Thank you for your prompt reply and proactive approach to resolving the claime. I acchieved results within 5 days. I truly appreciate your support.

Fast response, and no additional cost for delivery

The complete occurence is uncomplicated

Smooth and reliable processing of a suitcase damage claim

Amazing customer service! Everyone was so kind and helpful. I am not exaggerating when I say this has been the best customer service I have received since moving to Germany. The staff were friendly and extremely helpful, and very punctual in getting back to me. I will be sure to shop here first for future luggage needs due to this great experience. Thank you!

The Dolfi Team took care of my broken baggage problem. They first checked if it could have been repaired, but after they realised that the broken wheel couldn’t be changed they organised a new luggage for me. It was the same size but different label, which it didn’t matter for me. I was just happy to become a new exchanged luggage. Thank you Dolfi Team for the whole process.

Claim accepted July 7th for €520 compensation for damage to my EVOC bike bag — specialist cycling luggage. Despite knowing the nature of the item, I was initially pressured to accept a coupon toward their standard luggage catalog, which contains nothing remotely comparable to a specialist bike bag. I declined and insisted on cash compensation.
Six weeks later, no payment. When I set a formal deadline for a committed payment date, I received two identical stall responses: first that the ‘refund process is underway and may take several weeks due to multiple formal steps’, then that my case had been ‘forwarded to the right department’ and they were ‘waiting for a response’ — despite the claim having been accepted weeks earlier.
This mirrors the experience of numerous other customers on this platform. The pattern of delay, vague responses, and deflection after an accepted claim appears to be systematic rather than exceptional. I have now escalated to Lufthansa directly.
I will update this review if and when payment is received.

Update:
Dolfi’s public response to this review raises more questions than it answers — they state they are ‘not authorised by all airlines to carry out monetary reimbursements,’ which begs the question of whether Lufthansa has actually authorised payment in my case at all. They also reference a 30 day transfer process — my claim was accepted July 7th, making that deadline already passed. Still no payment.

Update:
Payment eventually received after extensive escalation — but it was via Paypal as they requested and a $23 USD transaction fee was deducted. No prior notice was given of the fee. Fee reimbursement requested. Resolution should not have required this level of effort.

Quick Response Time, good service

luggage was damages and Dolfi folks acted fast and it was super easy - thanks

Easy to navigate and timely resolution of the problem at hand.

The claim was handled quickly and professionally. I was kept regularly informed by email throughout the entire process, and a prompt decision was made as to whether the suitcase could be repaired or had to be considered a total loss.
A new suitcase was sent to me immediately. Overall, I am very satisfied with the fast, efficient, and uncomplicated handling of my claim.

There was a good communication, good informations. The luggage has been repaired.
Unfortunately I didn't get the lost padlock again.