Domea.dk Reviews 

1,007
•
TrustScore 2.5 out of 5

2.6

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Company details

  1. Real Estate Rental Agency

Information provided by various external sources

Domea.dk er en af Danmarks største bygge- og boligadministrationer af almene boliger. Vi er sat i verden for at tilbyde gode og trygge boliger, som er til at betale for helt almindelige mennesker. Det opnår vi gennem effektivisering og digitalisering af administration, udlejning og drift af vores kunders - de almene boligselskabers - cirka 58.000 boliger. Domea.dk er non-profit og ejet af kunderne.


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2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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2.6

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(1,007)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Clueless employees

Terribly organised. I asked 3 separate times when I would get my deposit refunded. 2 employees in customer service blatantly lied over the course of 3 weeks by giving me wrong deadlines. I’ve asked again today to be told again I will have to wait an additional 5 days. Just an absolute circus of a company

October 23, 2026
Unprompted review
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Reply from Domea.dk

Dear Oliver Cason

We are sorry to hear about your experience and understand your frustration.

Your final settlement statement has already been completed and was sent to you by email today. We apologise that you received conflicting information from us regarding when you could expect the settlement. We understand that this has caused unnecessary frustration.

Best regards
Domea.dk

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Rated 1 out of 5 stars

Sending bills 2 years later after i…

Sending bills 2 years later after i have moved out, terrible customer service

December 24, 2025
Unprompted review
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Reply from Domea.dk

Dear Matthew

We are sorry to hear about your experience. We’ve tried to contact you to get more details but have not received a response. Please reach out to us with your previous tenancy details so we can look into this.

Best regards,
Domea.dk

Rated 5 out of 5 stars

Best housing company

I have lived with Domea two years now and everyone I ask for help with something regarding my home they help right away. And always with a good attitude. I think they are one of the best housing companies I have lived in. They take great care of where you live and take their job seriously.

December 2, 2025
Unprompted review
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Reply from Domea.dk

Dear Daniela

Thank you for your kind words! We’re really glad to hear that you’ve had a good experience and that our team has been able to help quickly and with a positive attitude.
We appreciate you taking the time to share your feedback!

Kind Regards
Domea.dk

Rated 1 out of 5 stars

I got offered a apartment but later…

I got offered a apartment but later declined and now they demand I pay 18000 kr.

i called in when i declined the offer since i would not be able to pay the deposit and rent if i got the apartment so i said no before I even paying the already big deposit, and got told its no problem and to just continue on, with my life. I was planning on renting the apartment but life hit me hard financially and i had to make hard decisions and move on.

about 3-4 months later after i have moved out from a different apartment from domea. and into my new apartment (nothing to do with Domea) I get this huge bill and I'm confused as to why I'm being billed for a place that i for one Never got to see in person never lived in or payed for.

so i am going to do a review.

their website is outdated, its hard to navigate, you have to sign in a 100 times and when you get to where you want the website doesn't load and you have to redo everything.
its hard to get hold of anyone willing to help with anything related to the apartment. even my emails hardly got replied to so i had to send them in a few times before i could get a respond
but as soon as its about payment for 18000 they are super eager to talk about the payment.

I do not recommend the company.

April 9, 2025
Unprompted review
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Reply from Domea.dk

Dear Jakobina Johannesen

Thank you for your review. We’re sorry to hear about your experience.

We would like to clarify that once a lease agreement has been signed, it is legally binding for both parties—even if the tenant later chooses not to move in. According to Danish tenancy law, this means the tenant is still liable for rent during the notice period, unless the property is re-rented to someone else in the meantime.

We understand that you were going through a difficult time, and we have done our best to assist within the framework of the law. We regret if you experienced challenges navigating our website or getting in touch with us—we take this seriously and are continuously working to improve both our digital services and response times.

Best regards,
Domea.dk

Rated 1 out of 5 stars

Appalling behaviour from Domea

They make decisions regarding house renovations plans without talking with the tenants beforehand. Its like they don’t even care who lives in their house or if someone lives there.

They have hired some people to change the roof in the worst season possible. They have put netting on the roof and with the current strong winds at the moment, whenever theres wind, it is shaking the whole roof.
Not only that, but because of their brilliant decision to change roof in a rainy stormy season, it is now raining inside my house, and the whole ceiling is covered in wet spots. This could had ruined my electronics or personal belongings if it dripped in the wrong spot.

I eventually had to book a room at the hotel for me and my cat since the loud noise was causing so much stress and sleepless nights, so thats 700 kr wasted because of Domea. The lady I have spoken to from domea couldnt care less about this and they are not willing to compensate with anything.
These are the most careless possible landlords someone can have. You constantly have to chase them with emails and phone calls for them to even pay notice to anything. The fact of the matter is, you can be as nonchalant as you want, but if you wouldn’t have tenants, you wouldnt have your jobs and domea wouldnt exist.
The people who are changing the roof also have used electricity without my permission causing a conflict that could had been avoided if either domea or this company would’ve had a dialogue with the tenants beforehand. I was promised to get a 200 kr compensation for the electricity they used, still no money in my bank account. Very unprofessional, tone deaf behaviour but unsurprising from them.

October 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Super god service

November 4, 2020
Unprompted review
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Reply from Domea.dk

Kære Pia

Tak for de 5 stjerner - vi påskønner at du har givet dig tid til at skrive en anmeldelse.

Mvh Domea.dk

Rated 5 out of 5 stars

Tak Anette

Tak Anette, for god og hurtig service. 😊

January 9, 2019
Unprompted review
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Reply from Domea.dk

Kære Kira

Tak for din anmeldelse - den er Anette glad for.

Mvh Domea.dk

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Rated 5 out of 5 stars

I called domea because it is a bit a…

I called domea because it is a bit a Problem to find a place here to live. Helle from domea sent me an offer and once more because something was wrong with my e-mail adress. Then she guided me through the form and helped me with all. And that‘s while the office was pretty crowded. She shown a lot of patience with me and was always friendly and helpfull. I have to thank so much.

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

Super god service.

August 16, 2017
Unprompted review
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Reply from Domea.dk

Kære Diana Dam

Tak fordi du har delt din gode oplevelse med Domea.dk på Trustpilot.

Mvh Domea.dk

Rated 5 out of 5 stars

God service

God service :-)

February 7, 2017
Unprompted review
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Reply from Domea.dk

Kære Camilla

Tak for din positive anmeldelse. Vi ser frem til også, at yde dig god service fremover.

Mvh Domea.dk

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