Domusnova Reviews 

I was supposed to rent an apartment through Domus Nova but found another apartment before the move in date. Annette from Domus Nova was super helpful and I got the full deposit and prepaid rent back. Super happy with the help and support I got.

The worst renting experience I’ve had in Denmark

I lived at Vognmarken 6, 2. 11, in Helsinge with my wife and our two young children. Looking back, renting this apartment is one of the biggest regrets I’ve had since moving to Denmark.

The problems started during our tenancy and continued long after we moved out.

Maintenance was extremely frustrating. Whenever we reported an issue, we were often told someone would look into it. Later, we would be asked whether we had sent an email, who we had spoken to, or told that another colleague was responsible. It felt as though requests constantly fell between departments, and many issues remained unresolved for months.

One example was the kitchen hob. It was not working properly, and I was initially told there was no electrical connection available. After following up repeatedly over the course of about a year, I was told it would finally be fixed—but nobody ever came.

The elevator was another major problem. As parents of two small children, we depended on it every day to take a stroller in and out of the building. Unfortunately, it was out of service multiple times, sometimes for weeks or even around a month. Every time we contacted management, we received promises that it would be repaired, yet the same situation kept repeating. On more than one occasion, staff even seemed unaware that the elevator had already been reported.

The apartment itself was also disappointing. During winter, we experienced poor heating performance and felt the insulation was inadequate, making it difficult to maintain a comfortable indoor temperature.

The biggest disappointment came when we moved out.

Our total move-out costs exceeded 50,000 DKK. We lost our deposit of approximately 29,000 DKK, and several months later received an additional invoice of around 25,000 DKK, which we paid. Even now, many months after leaving the apartment, we are still receiving additional settlement invoices such as water adjustments. It feels like the financial process never truly ends.

In my opinion, many of the materials in the apartment showed signs of wear relatively quickly under normal family use, yet the move-out charges felt excessive compared to the condition in which we left the apartment.

Overall, what disappointed me most was not only the financial outcome but also the lack of communication, poor follow-up, and the feeling that responsibility was constantly passed from one person to another without resolving the underlying issues.

After living in Denmark for 10 years, this has been my worst housing experience. I cannot recommend renting here based on my own experience. You will be robbed of deposit plus additional amount. The company, Domus Nova, is a white collar thief. You will be left frustrated at the end. Don’t ever shortlist any of the properties owned by this company, including Vognmarken.

Got the contract, was requested to send the deposit before receiving the signature, Pia has informed me that they only sign the contract after money is transfered and received. *thumbs down*

Moved in and got very dissapointed by the lack of enforcement on tidyness. Trash is thrown everywhere and it feels a bit like living in a slum. Mixed nationality neighbours including those who come here for work from economically weak countries. Neighbours smoking near the windows and littering cigarrete butts. I asked why can't the litering person be fined, they said they can't fine tenants - but on one of the movin documents it states if a phone number is called without urgent matter the person calling will receive a fine - mind boggling.

Property caretaker named Allan seems like a great person trying to do his best.

Thats all I can say today, time will tell about tomorrow.

Very bad experience with Domusnova. They returned us back less than 1/10th of the deposit money. We had very minor scratches in the wall that was visible from a distance of 100 mm by squinting the eye, for that they charged us painting for all walls.
We had to ship a set of keys back from India, had written to them over mail and verbally, stayed in constant touch, but they still charged us for the keys.

The condition in which they want the apartment for us to give back is not the same when they give us the apartment.

Pia Johansen made us think that we were about to get the contract for an apartment and asked about our personal information and explicitly wrote that she was gonna send a contract. After 24 hours of trying to reach her over the phone and writing her 2 emails, she finally wrote that someone else got the apartment. Disrespectful behavior. We also declined another place because we thought we got the apartment from Pia.

very very pathetic service. the one who are writing comments must be their employees.

so disappointed.

vognmarken helsinge

Terrible landlords, disgraceful and rude communication - avoid at all costs.

They will ask for deposit before they even sign the contract. When you call to their office they rarely answer and when they do they are extremely rude and they claim that in Denmark you have to pay the deposit before the compay signs the contract, which is not true. Definitely not a company i would trust

Absolute scammers! Do NEVER transfer a deposit before you get a contract signed. This company has terrible communication, service, policies, everything. They only care for making money. Don‘t bind on a contract with them.