Dope Factory Reviews 

Don't buy anything from this site ,they delivered very poor quality damaged product.

Don’t order here. I complained about a substantial tear in my GANNI jeans and was blamed for damaging them while putting them on. Their defence? “Every item goes through quality control.” What exactly are they checking if a tear like this passes inspection?

Apparently, their jeans are beyond criticism and the customer is always to blame. Insulting service. Never again.

Never received my order. They are ignoring my request for a refund. Don't order here. It's basically a scam.
Just look at the score it has. What an abysmal experience.

My dress was delivered to me a different color than the dress on the website. Instead of pink and green the dress came orange and green. I can’t return it because of their policy. Be careful ordering from dope without labels.

I was a little wary at first due to reading a previous review but I can genuinely say that the buying experience has been excellent. Order arrived nicely packaged and in quick time. I ordered over the weekend and have received today being Wednesday. The order comes from Italy so I expected a few business days from dispatch to delivery. I highly recommend Dope-factory 👌

Order placed in May 2020 for a ~$300 pair of sneakers. The item was never shipped, and I have still not received a refund after 6 years.

I’m a sneaker collector based in Australia. Initially, I was patient because I really wanted the pair. For the first several months, they responded to emails and claimed the delay was due to shipping issues, assuring me the order would be fulfilled. It never was.

When I requested a refund, communication became unreliable. It often took multiple follow-ups to get a single reply, and although they repeatedly promised a refund, no payment was ever made.

During COVID, this situation made things even harder financially. It should not take years of chasing to receive either the product or a refund.

Update: After I posted a negative review, they contacted me and promised a refund via international transfer if I removed it. I agreed in good faith. Once the review was deleted, they failed to follow through and stopped responding when I asked for confirmation. This pattern of promises without action has continued.

Overall, this has been an extremely frustrating and drawn-out experience. I would strongly advise others to be cautious.

I shop from Japan, and the shipping is amazingly fast!
They ship the item either on the day of purchase or the next day.

When ordering from overseas online shops, items sometimes arrive with stains or imperfections, but everything I’ve purchased from dope has always been clean and in perfect condition.

It’s a very reliable online shop, and I highly recommend it.

I ordered a Rier Walker Overcoat (€585) described as "brand new and unworn." Before buying I specifically asked them to verify mint condition. They confirmed.

The coat arrived with a stretched buttonhole, loose yarns, and heavy creasing. I contacted RIER directly — the brand's founder reviewed my photos and confirmed the damage was from "hanging for a long time on a hanger" and that the item appeared "tried on a few times already."

Dope Factory dismissed the manufacturer's assessment and refused to acknowledge any issue.

Returning from Japan was an ordeal. Despite four written confirmations that I was "welcome to return" and an offer to generate a return label, they later claimed no formal authorization existed once the box arrived.

The final insult: they deducted €235.50 from my refund for Italian customs charges. The Poste Italiane paperwork shows they filed the return as a standard business purchase instead of a return of previously exported goods — ignoring their own original export invoice that would have qualified for a duty exemption.

Of €585 paid, I received roughly €300 back. The brand says it wasn't new. The store says it was. I'll trust the people who made the coat.

Update: The store replied claiming the return was "outside the standard deadline." This is false — the item was delivered on February 9 and the return was requested on February 10, one day later, well within their 14-day return window.

If you're an international buyer, avoid this store.

Quick and kind response, safe delivery. This is a boutique that gave me a very satisfying purchase experience. I recommend them.

Ordered a toteme shirt which was £225 including shipping on dope factory. The shirt was £400 cheaper than on every other website. Shirt was ordered on Saturday and received on Wednesday (shipped to UK) No additional customs etc charges was a huge bonus! Excellent service- will definitely purchase again in the future.

Horrible company makes it impossible to return. Beware you wont get a refund despite paying for the return shipping fees.

At First i had some doubts about the shop, but I’m very glad, everything worked out very well. When I ordered, the shop had vacation for one week. But as soon as they opened again, they immediately started to sent my order out and answered all my requests.
The ordered Stone Island Jacket has been exactly what I ordered. As a goodie, they added a tote bag and a pair of socks. I’ll definitely buy again. P.s. Special thanks to Mauro Marotta, who reached out to me.

A great company, I received the item I wanted that had sold out in the UK quickly and it was genuine (not a fake). Thank you very much! I highly recommend this company. Grazie mille!

I had a deeply frustrating experience with Dope Factory. After placing an order worth over £500, I was shocked to be asked to pay nearly £200 in customs and return-related charges when the parcel arrived in the UK. I refused the delivery due to the unexpected fees — only to be told that these charges would be deducted from my refund.

Although their terms may technically mention this, the lack of transparency during the purchase process is unacceptable. The return process was unclear and costly, and customer service was unhelpful and dismissive throughout.

This experience has left me extremely disappointed, and I will not be shopping with them again. I strongly advise others to read the fine print very carefully — or better yet, avoid the risk altogether.

High quality items, fast shipping, great customer service and support! So much satisfied that I’d definitely get back to this shop for the further purchase soon!

I ordered a Jacquemus Le Chiquito long bag from Dope. It was my first purchase and I was abit skeptical of the quality of the merchandise. HOWEVER.....I was very pleasantly surprised. Beautiful authentic bag which arrived the next day and I am very impressed. I Will definitely recommend Dope.

Great products very fast delivery and even came with a free Dope bag :) will use again!

If you are wondering whether or not dope factory is legit, just know you have nothing to worry about. They might have had issues before in the past but they definitely have improved and ship super fast! One of the few stores that still drop cool shoes online and not pointless raffles, will def buy from them again in the future!

Until now, one of the most expeditious companies with men's clothing. Extremely fast response, DHL shipping and real-time delivery tracking... Highly recommend! In perspective, it would be good to have shipping included in the price...

Highly recommend! At first I was sceptical due the bad reviews however I risked it and it paid off! The package arrived within 3 business days. Prior my purchase I was in touch with the customer service and everyone was very helpful.Do not hesitate to contact them. The bag arrived with some minor creasing however it was explained that it is natural characteristic of this bag. Beautiful bag and I am happy with the purchase. Thank you team Dope Factory.