honestly i dont understand who is giving 4-5 stars to this brand , i had order shirts and pants all were below average ,fake size and poor material and it was made in pakistan
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I visited the Doppelganger store on Sunday 2/3/25 and was assisted by Rumino. She was very helpful, kind, polite and well versed in men’s fashion. Hugo was also very helpful during the process.... See more
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Doppleganger is one of the most beautiful boutiques and carries beautiful clothing for women and men. I loved shopping there in person in Rome and now I just ordered something online. The staff is cou... See more
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Whenever I visit Rome, I bring an extra suitcase for the new wardrobe that I will purchasing from Doppelgänger. I have an addiction to this store that I cannot deny. This last trip that I made last... See more
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Company details
Written by the company
Doppelgänger è espressione dell’incontro armonioso tra lo stile anglosassone e quello italiano. La nostra creatività è da sempre messa in moto dall’idea di proporre “Il lusso più economico al mondo”, che si traduce con l’offerta del miglior prodotto al miglior prezzo. Nelle nostre Boutique sarai accolto da un’atmosfera al contempo lussuosa e familiare ed avrai la possibilità di vivere un’esperienza di acquisto personalizzata e mirata. Il nostro store online regala al cliente le stesse emozioni, offrendo una gamma di prodotti ugualmente variegata e unica. Ci prendiamo cura di te anche a distanza, accompagnandoti nel tuo viaggio d’acquisto e venendo incontro ad ogni tua esigenza. Il tutto a portata di un click.
Contact info
Via Magna Grecia, 11, 00183, Roma, Italy
- ordini@doppelganger.it
- www.doppelganger.it
4.1
Great
987 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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poor quality and stay alert from fake reviews
honestly i dont understand who is giving 4-5 stars to this brand , i had order shirts and pants all were below average ,fake size and poor material and it was made in pakistan
October 2, 2026
Unprompted review
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Very bad experience
Very bad experience! Not good quality and not good price.
August 19, 2026
Unprompted review
Achtung: Rückgabe wird systematisch blockiert – „kostenloser Rückversand" ist irreführend! Returns are systematically blocked – "free returns" is misleading!
An alle, die hier bestellen wollen: Vorsicht! Ich habe im Juli bestellt und versuche seit über zwei Wochen vergeblich, einen Teil zurückzusenden. Was ich erlebe, fühlt sich an wie eine gezielte Hinhaltetaktik.
Das eigentliche Problem – irreführende Werbung: Auf der Website wird der Eindruck vermittelt, dass Versand und Rückversand kostenlos sind. Die Einschränkung, dass Rücksendungen von außerhalb Italiens kostenpflichtig sind, findet man nicht einmal in den FAQ – sondern nur, wenn man gezielt und tief in den Zahlungsbedingungen danach sucht. Wer sich darauf verlässt, was prominent kommuniziert wird, wird schlicht in die Irre geführt.
Die Rücksendung wird faktisch verhindert: Das Online-Rücksende-Tool funktioniert seit Wochen nicht. Wähle ich „Rückerstattung auf das ursprüngliche Zahlungsmittel", erscheint nur die Meldung, es seien „keine Rücksendemethoden verfügbar". Eine kostenlose Rückgabe wird offenbar ausschließlich gegen Gutschein angeboten – eine echte Erstattung auf mein PayPal-Konto ist über das Tool gar nicht möglich. Das riecht förmlich danach, Kunden in einen Shop-Gutschein zu drängen, statt ihr Geld zurückzugeben.
Der Kundenservice mauert: Ich habe mehrfach freundlich und mit konkreten Angaben per E-Mail um eine manuelle Abwicklung gebeten – Rücksendeadresse, schriftliche Erstattungsbestätigung, Rücksendebestätigung. Ich habe sogar angeboten, die Rücksendekosten selbst zu tragen. Die Antwort? Immer nur derselbe Textbaustein: „Es gibt technische Probleme, bitte versuchen Sie es in 24 Stunden erneut." Ich habe es nach 24 und nach 48 Stunden erneut versucht – nichts. Man wird konsequent auf ein Tool verwiesen, das seit Wochen nachweislich nicht funktioniert.
Mein Fazit: So wird eine berechtigte, gesetzlich zustehende Rückgabe systematisch ausgesessen. Das Produkt selbst (ein Anzug) war gut – aber was hier beim Widerruf passiert, wirkt auf mich wie Methode, nicht wie Zufall. Ich sehe mich mittlerweile leider gezwungen, rechtliche Schritte zu prüfen. Ich kann nur jedem raten, hier genau zu überlegen, ob er bestellt – spätestens beim Rückversand könnte es böse Überraschungen geben.
Title: Warning: Returns are systematically blocked – "free returns" is misleading!
To anyone thinking about ordering here: be careful! I placed an order in July and have been trying for over two weeks to return part of it – without success. What I'm experiencing feels like a deliberate stalling tactic.
The core problem – misleading advertising: The website gives the impression that both shipping and returns are free of charge. The restriction that returns from outside Italy are subject to a fee is not even stated in the FAQ – you only find it if you deliberately dig deep into the terms of payment. Anyone relying on what is prominently communicated is simply being misled.
The return is effectively prevented: The online return tool has not worked for weeks. When I select "refund to the original payment method," I only get the message that "there are no available return methods." A free return only seems to be offered in exchange for a shop voucher – an actual refund to my PayPal account is not possible through the tool at all. This strongly looks like an attempt to push customers into store credit instead of giving them their money back.
Customer service stonewalls: I have repeatedly asked politely and with concrete details, by email, for a manual solution – return address, written confirmation of the refund, a return confirmation. I even offered to cover the return shipping costs myself. The response? Always the same template: "There are technical problems, please try again in 24 hours." I tried again after 24 and after 48 hours – nothing. Customers are consistently referred to a tool that has demonstrably not worked for weeks.
My conclusion: This is how a legitimate, legally guaranteed right of return is systematically stalled. The product itself (a suit) was good – but what happens here when you try to return something feels like method, not coincidence. Unfortunately, I now find myself forced to consider legal action. I can only advise everyone to think carefully before ordering here – at the latest when it comes to returns, you may be in for a nasty surprise.
July 31, 2026
Unprompted review
Reply from DOPPELGÄNGER
Good afternoon and thank you for sharing this review.
Our returns policy is available on our website for all countries to which we ship, and it states that the cost of returns is borne by the customer. Should you have any further queries, please do not hesitate to contact us before completing your order; we’ll be happy to provide you with all the information you need.
We can confirm that we experienced technical issues with the returns platform, but we have now managed and resolved them; we apologise for any inconvenience caused to our customers.
We would be delighted if you could place your trust in our brand once again, and we hope to welcome you back as one of our customers.
Kind regards
Slow refunding of returned items
After sending items back to Doppelgänger it takes a long time before items are refunded. Had two cases where I had to contact customter support before money of the refunded items back.
July 20, 2026
Unprompted review
Reply from DOPPELGÄNGER
Hello, and thank you for sharing this with us. We’re sorry that the refund took longer than expected. As soon as you brought the issue to our attention, we resolved it.
We hope we have met your requirements.
We wish you all the best,
Kind regards
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for your kind words.
Customer satisfaction is at the heart of our philosophy, and we are delighted to see that this is evident to those who choose us.
It is a pleasure to know that you have experienced the uniqueness and excellence of Doppelgänger through your shopping experiences.
Thank you for sharing your feedback; we wish you all the best.
Luca – Doppelgänger Customer Service
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Horrible workers
Rude and swore at me because I asked if it was possible to return something and get money back so the yelled swore and threw it at me
June 23, 2026
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to read about your experience. The behavior you describe does not reflect the standards of courtesy, professionalism, and respect that we expect from our staff and that distinguish the Doppelgänger brand.
Please be assured that we will look into what happened with the utmost attention. If you would like to help us investigate further, we kindly invite you to contact our Customer Service team at customervoice@doppelganger.it, providing the store location and any additional details about your visit.
We hope to have the opportunity to welcome you again and provide you with the level of service our customers expect.
Kind regards,
Customer Service Doppelgänger
My order has not arrived in nine months…
My order has not arrived in nine months and customer service has never returned my emails, I do not know why I seem to be the exception to this company as it seemed very promising
May 1, 2026
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
thank you for sharing your feedback with us.
We are sincerely sorry to learn about your experience and particularly concerned by your report that the order has not been received and that you have not received a response to your communications.
We constantly monitor the progress of our orders and would like to investigate your case in greater detail. For this reason, we have requested further information regarding your order. Alternatively, we kindly invite you to contact us at [customervoice@doppelganger.it](mailto:customervoice@doppelganger.it), providing your order details so that we can thoroughly review the situation and offer the necessary support.
We look forward to hearing from you and resolving this matter as quickly as possible.
Kind regards,
Customer Service Doppelgänger
Excellent service
Excellent service really dedicated to the satisfaction of the customer. Thank you again Dooppelgänger for your attention to detail and great hospitality.
May 6, 2026
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Monica - Servizio Clienti Doppelgänger
Price and quality are aligned
Price and quality are aligned, I’m happy to chose this shopping website . Aslo Costumer service is very good , they understand customers well qnd very kind .I recommend strongly this brand 👍👍
November 20, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Simone - Servizio Clienti Doppelgänger
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Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
Terrible customer service
I had a very disappointing experience with Doppelgänger regarding their return policy.
I purchased two suits in-store and shortly after bought the exact same two suits online (plus one more). This left me with duplicates, so I tried to return the in-store suits. To my surprise, I was told I could only receive vouchers, not a refund.
The problem is that online purchases are refunded directly to the original payment method, but in-store purchases only result in vouchers. This creates a frustrating loop: if I use the voucher to buy the same suits online and then return them, I would get a refund so the policy only wastes time and money for both the customer and the company.
I reached out to customer service to explain this clearly, but I only received the same rigid answer, with no flexibility or effort to resolve the issue in a customer-friendly way.
This experience shows a lack of consistency between in-store and online policies, and very poor attention to customer satisfaction. For a brand that positions itself as premium, this is unacceptable.
I will think twice before shopping here again.
September 8, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer, thank you for sharing your feedback with us.
We are sorry that your experience did not meet your expectations: customer satisfaction is always our top priority.
However, we would like to point out that our sales conditions provide for different procedures depending on whether purchases are made online or in-store. All details regarding return and refund policies are clearly and transparently outlined in our FAQ section on the official website, both for in-store and online purchases.
Our Customer Service team has nevertheless made itself available to assist you in the best possible way, fully in line with the procedures in place. We will also take your observations into account as we constantly strive to improve our service.
Kind regards,
Simone - Doppelgänger Customer Service
Awful experience
Awful experience. I don't care about their FAQ or policy, their policy doesn't make any sense!
I already had another suit both from the little ganger. He is the same size. It still fits me perfectly but the wonder that being sent without fitting like usual at all before I had to send it back. But because they have a local return policy I needed to spend $50 send the package back and receive the other 130$ refund. This is terrible. Don't event expand in another market if you can't afford to service your customers properly.
I rarely spend time writing negative reviews but in this case, I would do it over and over again, especially if they brand don't even make an effort to acknowledge it.
June 11, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Gianmarco,
thank you for taking the time to share your feedback with us. We’re truly sorry that your experience did not meet your expectations.
We understand your frustration; however, we would like to point out that, as clearly stated in our FAQ—available before making any purchase—return shipping costs for orders from countries outside of Italy are the responsibility of the customer, unless the item is defective or the return is due to our error.
We strive every day to improve our service and will take your comments into careful consideration.
Should you wish to discuss this further, please feel free to contact us at customervoice@doppelganger.it
Kind regards,
Luca - Doppelgänger Customer Service
Acireale Doppelganger
I entered the Acireale store of Doppelganger looking to buy a shirt that would suit me. All the shirts were nicely displayed on shelves and some were hanging on hooks presumedly for customers to try on. When I asked to try on a particular shirt that was on a shelf the assistant kindly unfolded the shirt as there was not a try on on the hook in my size.
Trying the shirt on I decided that I did not like it...so I handed it back to the assistant and notified him that I would not buy it....with that came the rude comment ..."WHY DID YOU MAKE ME UNFOLD IT"
I have ALWAYS thought that the assistant is there to assist and NOT TO MAKE SARCASTIC REMARKS TO POTENTIAL CUSTOMERS.
I WILL NEVER ENTER ANOTHER DOPPELGANGER OUTLET until they are trained to assist and serve customers properly.
July 12, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for sharing your feedback with us.
We are truly sorry that, in this instance, our staff did not reflect the standards of excellence and courtesy that characterize the Doppelgänger brand. Our team members are generally friendly, professional, and happy to assist customers with any needs. For this reason, we sincerely hope to welcome you again in store to provide you with the high-quality service we strive to deliver.
Should you wish to discuss the matter further, please feel free to contact us at customervoice@doppelganger.it.
Kind regards,
Monica - Doppelgänger Customer Service
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Great people and customer service!
Very sensitive responsive active listeners and capable and problem solving people of customer service. I am so greatful!
July 7, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
Very good!
I love this Brand very much! Their customer support is direct and quick to solve the issue without any waiting. Their products are also very good and it surprised me very much because it’s also very good priced which is quite rare nowadays!
July 7, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Simone - Servizio Clienti Doppelgänger
Francesca e Chiara Commesse Top!
Romagna shopping valley Savignano sul Rubicone Commesse gentili e preparate. Ottima esperienza. Grazie per la professionalità dimostrata
July 6, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Monica - Servizio Clienti Doppelgänger
Fast
Fast, correct and quality customer service!
I found you last week in Venice and I am happy you ship abroad! Thank you for your help with the online order!
Greetings from a true fan of yours!
Nelly from Bulgaria
June 12, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
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Service too bad went without buying…
Service too bad went without buying anything ....wrong attitude
should change staff in Rome shop
May 11, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear customer,
thank you for sharing your feedback with us.
Trying to improve the experience of our customers in the world of Doppelgänger is a primary goal for us, which is why we will treasure your opinion and thank you for giving us some time.
We are sorry that, in this case, our staff did not reflect the standards of excellence and elegance that distinguish the brand Doppelgänger. Our employees are generally friendly, competent and happy to help the customer in all his needs, which is why we hope to see you soon in store to be able to offer you our best service.
If you would like to contact us for further information, please send an e-mail to customervoice@doppelganger.it.
A cordial greeting.
Simone - Doppelgänger customer service
They were fast in responding and I was…
They were fast in responding and I was really happy about that.
May 5, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
very good
very good, individual and responsive support throughout the whole process. Appreciate the experience and will chose DG again (shipped to Germany)
April 28, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Tharyn - Servizio Clienti Doppelgänger
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