Dore & Rose Reviews 

10,063
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,471 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, noting the incredibly soft fabrics and comfortable designs that significantly improve sleep. People also appreciate the careful presentation and beautiful packaging of their purchases, which make unboxing feel special. Many consumers highlight the helpful communication when questions arise during shopping. Some reviewers were not happy with customer service and the complicated return process when asking for refunds. Others experienced lengthy delivery times for their packages before they finally arrived. Furthermore, a few customers mentioned unexpected issues with sizing, noting that certain items did not fit correctly.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft materials, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious and soft materials that make... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions on shipping times and courier... See more

Order

Consumers find order experiences to be mixed, as many shoppers praise the smooth online checkout process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bonnet surprised me because I expected it to move around during the night. It actually stayed in place even though I’m someone who turns from side to side constantly. My curls look far less flatte... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a complete... See more

Company replied

Rated 5 out of 5 stars

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely... See more

Company replied


Company details

  1. #61 of 90 best companies in Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(10,063)

3,757 reviews in the last 12 months

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sleep mask

Rated 5 out of 5 stars

Easy to order

Easy to order. Deep Sleep Mask is perfect, I couldn't even imagine how good it is comparing to other sleeping masks. I love it!

July 3, 2026
Dore & Rose logo

Reply from Dore & Rose

Hi Minna, we're absolutely thrilled to hear how much you love your Deep Sleep Mask! It's wonderful to know it's exceeding your expectations and providing such a great experience compared to others. We're so happy you found the ordering process easy too!

Rated 5 out of 5 stars

Wonderful support

I am very happy with my mask.

What pleasantly surprised me was the customer service - Phoebe was truly concerned about my matter. She answered very quickly and helped me out with the status of my delivery.
Even after I thanked her for her help, she kept an eye on my delivery and checked if it had actually arrived - TOP!

July 25, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear you're pleased with your mask, Sabrina! It truly warms our hearts to know that our team member went above and beyond, not just in quickly resolving your delivery status but also in ensuring it safely arrived. We appreciate you sharing your wonderful experience!

Rated 5 out of 5 stars

Very happy with my mask

Very happy with my mask, the quality feels great. The order took a bit longer to arrive but I received great support from Amea who ensured I got my order. Definitely would shop here again!

July 27, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear you're pleased with the quality of your mask, Julie! We understand that the delivery took a little longer than expected, but we're delighted that our team was able to assist you and ensure your order arrived safely. We truly appreciate your patience and look forward to welcoming you back again.

Rated 5 out of 5 stars

The sleep mask is soft

The sleep mask is soft, simple and does the job properly. No light sneaking in, no pressure on my eyes.

July 18, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our sleep mask is providing you with such a comfortable and effective experience! It's wonderful to know that it's soft, simple, and properly blocks out light without any pressure on your eyes. Thank you for sharing, Aubrey!

Rated 5 out of 5 stars

I loved the sleep mask so much I…

I loved the sleep mask so much I ordered a second one for travelling!

July 3, 2026
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Reply from Dore & Rose

That's wonderful to hear, Shannon! We're so happy you loved your sleep mask enough to get a second one for your travels. We hope it brings you many peaceful nights wherever you go!

Rated 5 out of 5 stars

High quality pillow case and sleep mask

Easy ordering, high quality packaging and products!

July 27, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Sofie, we're so happy to hear that your experience with us was smooth from ordering to receiving your high-quality products! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Shout out to Amea, she had amazing communication...

I had issues with the delivery company with failed attempts or the package being marked as "delivered" but not actually being delivered, but the Dore & Rose team stayed by my side and helped me out until I had the package in my possession! Shout out to Amea, she had amazing communication with me and we figured it all out :)

The sleeping mask is also so worth it! The fabric is also gentle on my curls which I love.

July 21, 2026
Unprompted review
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Reply from Dore & Rose

Hi CC, we're so happy to hear that Amea was able to assist you with the delivery issues and ensure you received your package! It's wonderful to know that the sleeping mask is worth it and gentle on your curls. Thank you!

Rated 5 out of 5 stars

The cutest and most comfortable sleep

The cutest and most comfortable sleep sets I have ever purchased. 10/10 recommend!

July 20, 2026
Unprompted review
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Reply from Dore & Rose

Hi Hayley, we're absolutely thrilled to hear that you find our sleep sets to be the cutest and most comfortable you've ever purchased! A 10/10 recommendation truly means the world to us. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Muffled the sound of hubby snoring!

Bought 2 eye masks and for the first time ever, I was able to go to sleep AFTER my snoring husband because the wide mask bands covered my ears and muffled the snoring enough for me to drift off to sleep. So happy about that so I’m not going to order some as gifts for friends!

July 26, 2026
Unprompted review
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Reply from Dore & Rose

Hi Katrina, we're absolutely thrilled to hear that our eye masks have made such a positive difference to your sleep, especially with a snoring husband! It's wonderful to know the wide bands are doing their job so well. We're so happy you're enjoying peaceful nights and are thinking of sharing that joy with friends!

Rated 5 out of 5 stars

I recently received two satin grayish…

I recently received two satin grayish blue eye masks, one for me and one for my partner. We live in a house where there is a large skylight in every room. Generally, I feel challenged by the presence of an eye mask and throw them off in the middle of the night. The Dore Rose eye mask is the first one I have found on my face upon waking. "What I slept past sunrise?". That is a record as I am very light sensitive. Whatever this comfortable mask is made of it feels luxurious and looks luxurious. I'll be proud to take it on board, Now, all I need is a business class ticket for a fully reclining seat on a flight to Rome. Yeah, lets go to Rome. In the meantime I'm buying lots of these for next Christmas presents.No its not just any eye mask.

July 20, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We are so happy to hear that our eye mask has made such a positive difference in your sleep, especially given your sensitivity to light and the skylights in your home! It's wonderful to know that you and your partner are experiencing the comfort and luxury we aim for. We love the idea of you taking it on a business class flight to Rome – that sounds like a dream! It's truly rewarding to learn that our product stands out from others you've tried and that you're considering it for Christmas presents. Thank you for sharing your fantastic experience with us.

Rated 5 out of 5 stars

I love the products of Dore and Rose

I love the products of Dore and Rose.
I started with pillow cases a few years ago for my daughter who had a skin with outbreaks and for my self because my skin is getting older. I also ordered the silk night mask for myself. They both where amazing. My skin is so much softer when I get up and my daughter has less skin problems.

Because of that I also ordered a night mask for my best friend in the world (male) who cannot sleep because of his little daughter who sleeps in the same room and needs a night lamp. He tried several masks but they all failed to stay in one place and they felt suffocating untill the silk night mask I gave him. He sleeps so much better now, within the week.

I would recommend all the silk products to everyone and I recon that the other products are great as well. But I am saving for a silk pyjama and my daughter is saving for a silk duvet cover from Dore and Rose because of the fine quality:

July 24, 2026
Unprompted review
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Reply from Dore & Rose

Hi Wendy, we are so grateful for your incredibly kind words and for sharing such a detailed and heartwarming experience with our products! It brings us immense joy to hear how our silk pillowcases have positively impacted both your skin and your daughter's, and that our night mask has brought such comfort and improved sleep to your best friend. We truly appreciate you recommending our silk products to others. We are delighted to know you and your daughter are looking forward to adding more of our quality silk items to your collection.

Rated 5 out of 5 stars

Loved It So Much, I Bought More!

This is my second purchase from Dore & Rose within a month because I'm so happy with the eye masks! I loved mine so much that I came back to buy a few more for my friends and family to try.

The eye masks are incredibly soft, comfortable, and feel so gentle on the skin. They block out 100% of the light, making it so much easier to enjoy a restful night's sleep. The quality is excellent, and you can really feel the difference.

I highly recommend Dore & Rose to anyone looking for a high-quality sleep mask. It's definitely worth it, and I'll continue to purchase from them in the future!

July 26, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Lucy, we are absolutely thrilled to hear that you are so happy with your eye masks and that you've returned to purchase more for your friends and family! It's wonderful to know that the softness, comfort, and light-blocking capabilities are providing you with restful sleep. We truly appreciate your kind words and your continued support!

Rated 5 out of 5 stars

Love my new eye mask.

Beautiful quality material. Excellent service. Would recommend.

July 20, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Monica, we're so delighted to hear you're happy with the beautiful quality of our material and the excellent service you received. Your recommendation means a lot to us!

Rated 5 out of 5 stars

This silk sleep mask is genuinely…

This silk sleep mask is genuinely amazing, soft on the skin, blocks light well, and doesn’t leave creases or bags under my eyes. Comfortable enough that I forget I’m wearing it. Highly recommend.

July 24, 2026
Unprompted review
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Reply from Dore & Rose

Hi Aidan, we are so thrilled to hear how much you love your silk sleep mask! It's wonderful to know that it's so soft, effectively blocks light, and is comfortable enough that you forget you're even wearing it. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Very happy with my new Deep Sleep Mask

Very happy with my new Deep Sleep Mask. It blocks light very well and feels soft and confortable to your skin. Great customer service as well. Thank you Louela!

July 25, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear you're loving your new Deep Sleep Mask, Lydian! It's wonderful to know it blocks light effectively and feels soft and comfortable. We're also thrilled to hear you had a great customer service experience. Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great product! Game changer

Great product!Game changer! To all my trips first of all i make sure to take my sleeping mask with me.
All my freinds got one.
Perfect present even for people who did not use this kind mask earlier.
Now they thank me after trying once.very high quality .last long.

July 17, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Ita, we're absolutely thrilled to hear how much you love your sleeping mask and that it's become an essential for all your trips! It's wonderful that you're sharing the joy with your friends and that they're also experiencing the benefits. We're so pleased to know you appreciate the high quality and durability. Thank you for your amazing support!

Rated 5 out of 5 stars

its silky and so amazing on your eyes…

its silky and so amazing on your eyes and skin and to sleep with. I'm going to order another one for my trips so that I don't have to take the only one I have ..

July 24, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear how much you love the silky feel and how amazing it is for your eyes and skin. It's wonderful that you're considering another one for your travels!

Rated 5 out of 5 stars

Absolutely adore my masks

Absolutely adore my masks, ordered 2, 1 for my place and one to keep my boyfriends (can’t be without one). Dreamy nights sleep and my skin is being protected at the same time. Extremely happy customer 🩷

July 14, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Dreamy nights and protected skin for both you and your boyfriend? That is honestly the perfect outcome, and we are so happy to hear it, Polly! Thank you for being such an extremely happy customer. 🩷

Rated 5 out of 5 stars

I got one of the sleep masks on sale…

I got one of the sleep masks on sale and it’s the most incredible mask I have ever used. I have used sleep masks forever yet my ears get really sore. Last night was the best sleep I have gone and bought another 3.

July 23, 2026
Dore & Rose logo

Reply from Dore & Rose

Hi Rebecca, we're so thrilled to hear that our sleep mask has made such a difference for you! It's wonderful to know that you've finally found a mask that doesn't cause ear soreness and has given you the best sleep. We truly appreciate you coming back for more!

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