Dore & Rose Reviews 

10,059
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,471 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, noting the incredibly soft fabrics and comfortable designs that significantly improve sleep. People also appreciate the careful presentation and beautiful packaging of their purchases, which make unboxing feel special. Many consumers highlight the helpful communication when questions arise during shopping. Some reviewers were not happy with customer service and the complicated return process when asking for refunds. Others experienced lengthy delivery times for their packages before they finally arrived. Furthermore, a few customers mentioned unexpected issues with sizing, noting that certain items did not fit correctly.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft materials, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious and soft materials that make... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions on shipping times and courier... See more

Order

Consumers find order experiences to be mixed, as many shoppers praise the smooth online checkout process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bonnet surprised me because I expected it to move around during the night. It actually stayed in place even though I’m someone who turns from side to side constantly. My curls look far less flatte... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a complete... See more

Company replied

Rated 5 out of 5 stars

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely... See more

Company replied


Company details

  1. #61 of 90 best companies in Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(10,059)

3,756 reviews in the last 12 months

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sleep mask

Rated 3 out of 5 stars

The mask is very comfortable but I have…

The mask is very comfortable but I have it in the color cream and it is not at all blackout :( A lot of light comes in through the fabric.
Being very sensitive to light, it is not what I expected nor how it was marketed so I will probably find some other sleep mask.

August 13, 2026
Unprompted review
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Reply from Dore & Rose

Thank you for sharing your feedback, Bea. We're truly sorry to hear that the cream mask didn't meet your expectations for light blockage, especially given your sensitivity. We understand how important a complete blackout is for a restful sleep, and we regret that our product didn't deliver on that promise for you.

Rated 5 out of 5 stars

The bonnet feels light and secure at…

The bonnet feels light and secure at the same time. That’s exactly what I needed because I move a lot in my sleep.

June 23, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that your bonnet feels both light and secure! It's wonderful to know it's exactly what you needed, especially since you move a lot in your sleep. Thanks, Lore!

Rated 5 out of 5 stars

I’ve started packing the sleep mask

I’ve started packing the sleep mask when I travel. It helped on a flight and now I use it in hotel rooms too.

July 11, 2026
Unprompted review
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Reply from Dore & Rose

It's wonderful to hear that our sleep mask has become such a valuable travel companion for you, making your flights and hotel stays more restful! Thank you, Fatima!

Rated 5 out of 5 stars

I fell in love with Dore & Rose

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely love that little feeling of luxury 😍

I also have to point out their extremely helpful and thoughtful customer support. You really get to know the quality of a shop when you have to deal with a problem, and I have to thank Carmi for being so helpful and for making my shopping experience even better ❤️

August 6, 2026
Unprompted review
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Reply from Dore & Rose

We are absolutely thrilled to hear how much you love our products and that they bring a feeling of luxury to your bedtime routine! It's wonderful to know you've expanded your collection. We also truly appreciate your kind words about Carmi; we strive to make every interaction a positive one. Thank you for your amazing feedback, Ivona!

Rated 5 out of 5 stars

waking up looking more refreshed

The pillowcase feels lovely on my skin. I’m noticing fewer deep lines on my face when I wake up especially on the side I sleep on. It also feels cooler than my old pillowcase. I didn’t expect to enjoy it this much.

July 9, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that your pillowcase feels lovely on your skin! It's wonderful that you're noticing fewer deep lines and that it feels cooler than your old one. We're delighted you're enjoying it so much! Thank you, Marie!

Rated 5 out of 5 stars

Easy purchasing of two sleep masks and…

Easy purchasing of two sleep masks and their washing kit. Couldn’t fault the delivery or the product would highly recommend

August 3, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely delighted to hear about your positive experience with your sleep masks and washing kit! It's wonderful to know that the purchasing process was easy and that both the delivery and product met your expectations. Thank you for your high recommendation, Jordon!

Rated 5 out of 5 stars

`I am thrilled with my face mask

`I am thrilled with my face mask. It is very good quality My sleep is so much better. the help desk is outstanding.

August 12, 2026
Unprompted review
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Reply from Dore & Rose

We are absolutely thrilled to hear how much you love your face mask and that it's of such good quality! It's wonderful to know that your sleep has improved so much. We're also delighted that you found our help desk outstanding. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

i really like it looking affordable i…

i really like it looking affordable i love sleeping in the roof in my flat but sometimes the sun gets in and sometimes me or my partner would like to go to sleep at separate times but still be near each other. Also i move about a lot so its good to be able to see them sonlike the colours

August 12, 2026
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Reply from Dore & Rose

Hi Jessica, we're so happy to hear you're enjoying our product and that it's helping you sleep comfortably on your roof! It's wonderful that it allows you and your partner to have separate sleep schedules while still being close. We appreciate you highlighting the colors too!

Rated 5 out of 5 stars

Actually makes the difference

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a completely dark room to sleep well.
At first, I thought they might be more about good marketing than anything else, but I was genuinely surprised from the first night. They’re incredibly relaxing, comfortable and make such a difference to the quality of my sleep. I also love the texture and fabric — they feel beautifully made and really luxurious.
I’ve since bought the Mulberry silk pillowcases and the cooling blanket too, and the quality of everything has been consistently amazing. Definitely one of those purchases you appreciate more once you’ve actually used them.

July 31, 2026
Unprompted review
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Reply from Dore & Rose

Hi Marianella, we're so thrilled to hear that our eye masks have made such a significant difference to your sleep quality, especially when you needed them most! It's wonderful to know that the luxurious feel and effective light-blocking have exceeded your expectations. We're also delighted that you're enjoying the consistent quality across our mulberry silk pillowcases and cooling blanket. Thank you for sharing your experience!

Rated 5 out of 5 stars

My Go-To Brand for Sleep Essentials & Gifts!

I’ve been a Dore & Rose customer for years, and their eye masks and PJs have become my go-to gifts! I especially love their silk eye masks. Recently, I bought the cooling eye masks for both my husband and me since he tends to run hot while sleeping, and he really liked his! They’re incredibly soft and cooling, although I do feel like the silk version is a little sturdier. I also recently tried their cooling comforter and loved it so much that I ended up purchasing one for every bed in the house! It’s super soft, comfortable, and feels amazing. On top of the great products, their customer service has always been excellent—they’re quick to respond and genuinely helpful. Most recently, Carmi helped me and went above and beyond to provide amazing service. I’ve had such a great experience with Dore & Rose over the years and would absolutely recommend the brand!

August 1, 2026
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Reply from Dore & Rose

Hi Monika, we're so incredibly happy to hear that you've been a loyal customer for years and that our products have become your go-to gifts! It's wonderful to know that both you and your husband are enjoying the cooling eye masks and that our cooling comforter has made such a positive impact on your sleep. We truly appreciate your kind words about our customer service and are delighted that we could provide you with such a great experience.

Rated 5 out of 5 stars

Best eye mask I’ve ever had (and I’ve…

Best eye mask I’ve ever had (and I’ve tried many!). It’s so light around the ears and back of the head that you barely notice you’re wearing it. Very happy that I found decided to purchase it.

August 8, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely thrilled to hear that our eye mask is the best you've ever had! It's wonderful to know that its lightness provides such comfort. Thank you for sharing your happiness with us, Samantha!

Rated 5 out of 5 stars

Great experience

Great experience: quick delivery and amazing products. I have been sleeping like a baby since using the Aura sleep mask!

August 10, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely delighted to hear about your great experience with us, Emma! Knowing that our quick delivery and amazing products, especially the Aura sleep mask, have you sleeping like a baby truly makes our day. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

My must hav sleep items above everything else

Ok so i have never been a fan of sleep masks - until my creases from side sleeping were giving me some serious assymeteric eyes - so i relented and bought two of the masks. Firstly they are so comfortable feels so nice against my eyes and skin and i love the fact the band goes all around my head and protects my hair - feels so light and protective. It does also block all the light out. It feels lovely and roomy also so i dont get claustrophobic when wearing it - and I have been having the most wonderful sleeps. The best thing is that i dont have to worry about the side sleeping eye anymore and what seemed to be a permanent crease/fold on the side of my upper eyelid has now gone - i no longer wake up worried about the long term effects of my sleep position is having on my face. Highly recommend and i have now started buying them as gifts for other people especially as the packaging makes it feel like it is gift wrapped and very luxurious. I bought the travel pouch and also the washing bag which havent used yet also. In fact - i would say i'm now addicted to Dose and Rose. Just bought a night wear set from them which i am yet to try.

August 10, 2026
Unprompted review
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Reply from Dore & Rose

Hi Louise, we are so incredibly happy to hear about your wonderful experience with our sleep masks! It's truly rewarding to know that our product has made such a positive difference in your sleep quality and helped address your concerns about side sleeping creases. We designed our masks with comfort and effectiveness in mind, and we are delighted that you appreciate the soft feel, the light-blocking capabilities, and the roomy design. Your kind words about the packaging and your enthusiasm for gifting our products mean a lot to us. We are thrilled to welcome you to the Dose and Rose family and hope you enjoy your new nightwear set just as much!

Rated 5 out of 5 stars

The sleep mask is now the first thing I…

The sleep mask is now the first thing I reach for when I’m trying to sleep early. It blocks light well and feels soft enough to wear for hours.

July 10, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our sleep mask is the first thing you reach for when you're trying to sleep early! It's wonderful to know that it blocks light well and feels soft enough for hours of comfortable wear. Thank you for sharing your positive experience, Romy!

Rated 5 out of 5 stars

I finally found the PERFECT sleeping…

I finally found the PERFECT sleeping mask I was looking for.. I cannot wait for it to arrive and buy more masks and products from Dore & Rose!

August 9, 2026
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Reply from Dore & Rose

We are absolutely thrilled to hear you've found the perfect sleeping mask! It truly makes our day to know you're looking forward to receiving it and exploring more of our products. Thank you for your wonderful feedback, Rahela!

Rated 5 out of 5 stars

Great asset for better sleep and quality time resting

Really helps me
To get better quality sleep at home
In bed and also whilst travelling, readjusting to time changes country to country.
Thank you 🙏

August 6, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear you're experiencing better quality sleep both at home and while traveling. It's wonderful that it helps you readjust to different time zones! Thank you for sharing your positive experience, Cesca.

Rated 4 out of 5 stars

Great Cooling products, but room for improvement on Silks

First, Louela was very helpful and responsive. Excellent customer service. She was incredibly professional, kind, warm, and cared. Five stars and a round of applause for her.

I placed a large order but asked for the shipment to be delayed slightly. I was headed out of the country for several weeks and was worried it would arrive when I was gone. Overwhelmingly the negative reviews for the company all revolve around shipping so I was very worried. But Louela confirmed that they could delay the shipment. About three days before the end of my trip, I asked for the shipment to be processed. I was told it would be sent in 4-7 days and I would receive an update. At this time, I noticed that my shipping address was incorrect. I was able to correct it on my end, but the whole 7 days went by with no update on the shipment being shipped or a tracking number, just that it was being processed. On day 9 I received an email that it was ready for pick-up. So I never received a tracking number, just that it was ready.

Product Quality
I have to say, the Aeris cooling fabric is amazing. It definitely exceeds my expectations and it wonderful. In Europe where AC is rare, it has helped me sleep better. I've used the product about a week, and I would and have recommended it. The material is just as advertised, cool to the touch, and makes you want to snuggle right into it.

The 23 Momme Mulberry Silk was not as nice as I was expecting. I have another silk bonnet and it's fabric is more soft and comfortable. The drawstrings on the back of the Dore & Rose bonnet are much more user friendly and make the bonnet easy to adjust.

The 23 Momme Mulberry Silk mask is nice, but I would recommend one big product improvement, adjust the eyespace. Allow for eyes to be open while wearing the mask. Because now, it squeezes everything in tight and doesn't completely black out the light. So this was a bit of a disappointment for me.

All in all, impressed with the cooling bedding. Will keep an eye open for future products but definitely notice there are a lot of sales.

July 6, 2026
Unprompted review
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Reply from Dore & Rose

Hi Rose, we're so pleased to hear about your positive experience with our team member, and we truly appreciate you highlighting their excellent customer service. It is wonderful to know that our Aeris cooling fabric has exceeded your expectations and improved your sleep, especially in warmer climates. We are also grateful for your honest feedback regarding the 23 Momme Mulberry Silk bonnet and mask. We understand your desire for a softer silk and a more accommodating eye space in the mask, and we will certainly take your suggestions into consideration for future product enhancements. Your insights are invaluable as we continuously strive to improve our offerings.

Rated 5 out of 5 stars

Not my First order

Not my First order, i am again very pleased with the service and the
products. They definitely changed the quality of my sleep.

July 30, 2026
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Reply from Dore & Rose

We are absolutely thrilled to hear that you're consistently pleased with our service and products! It's wonderful to know that they've made such a positive difference in the quality of your sleep. Thank you for your continued support, Martina!

Rated 5 out of 5 stars

Exceptional service

Exceptional service and love the sleep masks !

August 8, 2026
Unprompted review
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Reply from Dore & Rose

Thank you so much for your wonderful feedback, Jo-anne! We are absolutely thrilled to hear that you love the sleep masks and appreciate our exceptional service. Your happiness means a lot to us!

Rated 5 out of 5 stars

The sleepwear has that relaxed weekend…

The sleepwear has that relaxed weekend feeling. I can sleep in it, make coffee in it and still feel put together.

July 27, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that your sleepwear gives you that relaxed weekend feeling! It's wonderful to know you can feel comfortable and put together whether you're sleeping or making coffee. Thank you, Vera!

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