Dore & Rose Reviews 

10,060
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,471 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, noting the incredibly soft fabrics and comfortable designs that significantly improve sleep. People also appreciate the careful presentation and beautiful packaging of their purchases, which make unboxing feel special. Many consumers highlight the helpful communication when questions arise during shopping. Some reviewers were not happy with customer service and the complicated return process when asking for refunds. Others experienced lengthy delivery times for their packages before they finally arrived. Furthermore, a few customers mentioned unexpected issues with sizing, noting that certain items did not fit correctly.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft materials, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious and soft materials that make... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions on shipping times and courier... See more

Order

Consumers find order experiences to be mixed, as many shoppers praise the smooth online checkout process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bonnet surprised me because I expected it to move around during the night. It actually stayed in place even though I’m someone who turns from side to side constantly. My curls look far less flatte... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a complete... See more

Company replied

Rated 5 out of 5 stars

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely... See more

Company replied


Company details

  1. #61 of 90 best companies in Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(10,060)

3,757 reviews in the last 12 months

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sleep mask

Rated 4 out of 5 stars

The mask is light enough that I forget…

The mask is light enough that I forget I’m wearing it. I’ve started using it every night because it makes sleeping easier.

July 23, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our mask is so light and comfortable that you forget you're even wearing it! It's wonderful to know that it's making sleeping easier for you every night. Thanks for sharing, Maya!

Rated 4 out of 5 stars

I’ve tried a few sleep masks before and…

I’ve tried a few sleep masks before and most of them pressed too much around my eyes. This one feels softer and gives enough space so my lashes don’t feel squashed. The strap was easy to adjust as well. Now I use it almost every night.

July 9, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our sleep mask provides the comfort and space you need around your eyes, Blair! It's wonderful that the adjustable strap makes it a perfect fit, and that it's become a part of your nightly routine.

Rated 5 out of 5 stars

Like a soft hug for your head that transports you straight to your dreams

I'm a lifelong insomniac and have struggled to sleep more than 5h if that. I'd tried sleep masks before, those with a strap, and found them wanting. They didn't stay on and light still filtered through, plus they didn't feel very nice.

This mask is literally like a hug for your head. It's extremely well made, soft, well fitted, and after only a few days, I'm looking forward to putting it on at night. I've been sleeping like a baby and my eyes feel rested when I wake. A brand-new sensation for me.

I'll be ordering more, as gifts, and am keen to try their other products. Well done, Dore & Rose. Products don't come much better. Add to that a flawless and gorgeous presentation. Just wonderful. 10 out of 5 stars.

July 29, 2026
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Reply from Dore & Rose

We are incredibly happy to hear that our sleep mask has made such a positive difference in your sleep quality, especially given your long-standing struggles with insomnia. It's truly wonderful to know that our product feels like a "hug for your head" and has helped you achieve restful sleep. We designed it with comfort and effectiveness in mind, and your feedback confirms we've succeeded. We appreciate you noticing the quality and presentation, and we are excited for you to explore our other offerings. Thank you for your amazing review and for considering us for gifts, Sabine!

Rated 5 out of 5 stars

I ordered the bridal night mask and I…

I ordered the bridal night mask and I sleep so much better. I fall asleep so much faster and it doesn’t move like all my other masks always did. Would totally recommend!

July 28, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our bridal night mask is helping you sleep so much better! It's wonderful to know you're falling asleep faster and that it stays put all night. Thank you for your recommendation, Chrissy!

Rated 5 out of 5 stars

The softest

The softest, most comfortable and girly pjs. I’m also sleeping so much better because I’m way less hot, and I appreciate knowing there isn’t anything toxic touching my body as I sleep. 10/10. Will definitely buy again.

August 6, 2026
Unprompted review
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Reply from Dore & Rose

Hi Cristina, we're so happy to hear that your pajamas are the softest, most comfortable, and girly! It's wonderful that you're sleeping better and appreciate knowing there's nothing toxic touching your body. We're delighted you'll buy again!

Rated 5 out of 5 stars

I simply love Dore and Rose sleep masks…

I simply love Dore and Rose sleep masks and pyjamas and pillowcases. My daughter introduced me to the sleep mask and they are gifted to all her girlfriends, my girlfriends, my reluctant husband and now my treasured doctor and his wife, I do bore not Dore, everyone I’m close to, with the sleep enhancing, pleasure on wake up, wrinkle free and altogether delicious experience it is, to wake with silk soothing that moment and contentment from a night so deliciously well slept. We all have home ones and go travel seconds, so nothing ever goes wrong!

August 6, 2026
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Reply from Dore & Rose

It sounds like our sleep masks have truly transformed your nights, and we couldn't be happier! We're so touched to hear you're sharing the gift of restful sleep with everyone you care about. Knowing that our products bring such joy and comfort is the best compliment we could receive. Thanks, Brigitte!

Rated 5 out of 5 stars

Love both the mask & the pyamas.

Love both the mask & the pyjamas.

August 6, 2026
Unprompted review
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Reply from Dore & Rose

Thank you so much for your wonderful feedback, Charlotte! We are absolutely thrilled to hear that you love both the mask and the pajamas. It means a lot to us!

Rated 5 out of 5 stars

I absolutely love the AURA Sleep Mask

I absolutely love the AURA Sleep Mask! The eye cups give my eyes and eyelashes enough space, so my lashes don't get flattened or damaged while I sleep. With regular sleep masks, my eyelashes often bend and break, but not with this one. It's super comfortable and I highly recommend it!

August 6, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely thrilled to hear how much you love the AURA Sleep Mask! It's wonderful to know the eye cups are protecting your lashes and that you're experiencing such comfort. Thank you for your high recommendation, Gwen!

Rated 5 out of 5 stars

I bought a few items together and they…

I bought a few items together and they all made my night routine feel better. The pajamas are comfortable, the pillowcase is smooth and the mask helps me sleep when the room is bright. Nothing feels complicated or fussy. Just nice quality items that I actually use.

July 31, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our items have made your night routine feel better, Insa! It's wonderful that the pajamas are comfortable, the pillowcase is smooth, and the mask helps you sleep. We're delighted that you find them to be nice quality items that you actually use.

Rated 5 out of 5 stars

holds up while i sleep

The bonnet stays on better than I expected. My curls are much easier to handle when I wake up.

July 16, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that the bonnet is exceeding your expectations and staying on so well! It's wonderful that your curls are much easier to manage in the morning. Thank you for sharing your positive experience, Salma!

Rated 4 out of 5 stars

Bought the Aura sleep mask and…

Bought the Aura sleep mask and unfortunately gets some light through the nose. Other than that it is okay I think.
A shame.
Update: when one puts a bit of pressure on the area it gets the light blocked, so I'd take the past comment back. It's actually all right.

August 5, 2026
Unprompted review
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Reply from Dore & Rose

Hi Ian, we're sorry to hear some light is getting through around the nose area of your Aura sleep mask. That's definitely something we'd like to look into.

Could you send your order details to hey@doreandrose.com so we can take a closer look and see how we can help?

Warmly,
Annie

Rated 4 out of 5 stars

Unfortunately I am disappointed because…

Unfortunately I am disappointed because some light does get through the nose in the model Aura Sleep Mask. Other than that it's fine I guess.
Update: when one puts some pressure on the nose part it blocks the light again, so it's actually all right.

July 27, 2026
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Reply from Dore & Rose

Hi Ian, thank you for sharing this feedback, and we're really sorry to hear some light is getting through around the nose on your Aura sleep mask.

We've reached out to you directly to look into this further and see how we can help. Warmly, Annie

Rated 5 out of 5 stars

no pressure around my eyes

I was worried the sleep mask would press against my lashes but it doesn’t. That alone makes it better than the ones I used before.

July 15, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our sleep mask provides such a comfortable experience without pressing against your lashes! It's wonderful to know it's a significant improvement for you. Thank you, Layla!

Rated 1 out of 5 stars

I really wanted to love this set…

I really wanted to love this set because it looked beautiful, but unfortunately it has been a huge disappointment.

The fabric is not breathable at all and retains a lot of heat, making it very uncomfortable to sleep on. More it is not silk it is satin which is a completely different feel, and I would not have ordered it. The satin is also extremely slippery. The duvet cover and pillowcases don’t stay in place, and my pillows constantly slide around and even off the bed during the night. Instead of feeling luxurious, it made for a frustrating and uncomfortable night’s sleep.

The most disappointing part is that because I tried the product, I can no longer return it—even though the issues only became apparent after actually sleeping with it.

I hope the company will consider standing behind its product and offering some type of credit or resolution. I wanted this to work, but unfortunately it just wasn’t usable for me.

July 15, 2026
Unprompted review
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Reply from Dore & Rose

Hi Linda, we're really sorry to hear the set didn't feel comfortable to sleep with, especially the heat retention, slipperiness, and the confusion around satin versus silk.

We'd love to look into this for you. Could you send your order details to hey@doreandrose.com so we can take a closer look and see how we can help?

Warmly,
Annie

Rated 5 out of 5 stars

Great quality of products

Great quality of products (bought Premium Silk Pillowcases and Jersy Sleep sets). They are very nice by touch and very comfy to wear. Purchase process was easy and they do the follow up. I would recomend to everyone who appreciate quality products and good sleep.

July 31, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear how much you're enjoying the quality of our products and that they feel so nice to the touch and comfy to wear! It's wonderful to know the purchasing process was easy and that you appreciate our follow-up. Thank you for recommending us to others who value quality and good sleep, Petra!

Rated 5 out of 5 stars

A well deserved upgrade to your sleep and recovery

The silk eye mask and pillow cases are a game-changer. Can't imagine sleeping without them now

July 16, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Tudor, we are so thrilled to hear that our silk eye mask and pillowcases have made such a positive impact on your sleep! It's wonderful to know they've become an essential part of your nightly routine.

Rated 5 out of 5 stars

The bonnet is comfortable enough to…

The bonnet is comfortable enough to sleep in all night. I was worried it would slip off but it stays on pretty well. It doesn’t feel tight around my forehead either. My hair looks less wild when I wake up now.

July 13, 2026
Unprompted review
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Reply from Dore & Rose

It's wonderful to hear that the bonnet is so comfortable and stays on well throughout the night! We're so happy it's helping your hair look less wild in the mornings. Thank you, Yasmin!

Rated 5 out of 5 stars

Originally ordered to survive a camping trip

I don’t sleep very well when the conditions aren’t ideal: cool, quiet (plus earplugs), dark room (shutters and blackout curtains at home), but I was preparing for a camping trip (we have the fresh & black tent) and I was worried of little light coming through once the sun rises. The mask was very comfortable, I love the luxurious feel of the material (I sleep on silk pillowcases myself) that stays cool and I slept through sunrise! As a total Princess on a Pea, I was finally able to enjoy nature and go camping without missing out on sleep. It also arrived just in time for the trip, which I was worried about because I panic-ordered quite late. I used them now also at home so I can finally keep the windows open to cool the room down during this heatwave without being kept up by the sun or the lights outside.

July 30, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Katrina, we are so happy to hear that our mask provided such a comfortable and luxurious experience for you, especially with your preference for silk. It's wonderful that it helped you sleep through sunrise during your camping trip and now allows you to keep your windows open during the heatwave. We appreciate you sharing your positive feedback with us!

Rated 5 out of 5 stars

Enjoyable shopping experience

So pleased with how fast my order was processed, shipment details updated by Camry and the timely receipt of my package. Each item is true to size, colour and quality, exactly as advertised. Can’t wait to wear my new pyjamas and enjoy a good nights sleep on my new silk pillowcase and use my new silk mask.

August 4, 2026
Unprompted review
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Reply from Dore & Rose

Hi Caroline, we're so happy to hear your order arrived quickly and that the items are exactly as you expected! It's wonderful to know the quality, size, and color are perfect. We hope you enjoy many good nights' sleep with your new silk items!

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