Dore & Rose Reviews 

10,060
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,471 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, noting the incredibly soft fabrics and comfortable designs that significantly improve sleep. People also appreciate the careful presentation and beautiful packaging of their purchases, which make unboxing feel special. Many consumers highlight the helpful communication when questions arise during shopping. Some reviewers were not happy with customer service and the complicated return process when asking for refunds. Others experienced lengthy delivery times for their packages before they finally arrived. Furthermore, a few customers mentioned unexpected issues with sizing, noting that certain items did not fit correctly.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft materials, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious and soft materials that make... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions on shipping times and courier... See more

Order

Consumers find order experiences to be mixed, as many shoppers praise the smooth online checkout process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bonnet surprised me because I expected it to move around during the night. It actually stayed in place even though I’m someone who turns from side to side constantly. My curls look far less flatte... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a complete... See more

Company replied

Rated 5 out of 5 stars

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely... See more

Company replied


Company details

  1. #61 of 90 best companies in Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(10,060)

3,757 reviews in the last 12 months

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sleep mask

Rated 5 out of 5 stars

These pajamas feel like proper…

These pajamas feel like proper loungewear, not just sleep clothes. I can wear them around the house and still feel comfortable answering the door. The fabric is soft but breathable. I’m really happy with how practical they are.

July 22, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hello Kira, we're so happy to hear that your pajamas feel like proper loungewear and not just sleep clothes! It's wonderful that you feel comfortable wearing them around the house and answering the door. We're delighted that the fabric is soft yet breathable, and that you're so happy with their practicality.

Rated 5 out of 5 stars

Great product

The quality is great and my sleep really improved.

August 1, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear that the quality has made such a positive difference and that your sleep has improved! Thank you for sharing your experience, Raya!

Rated 5 out of 5 stars

I wasn’t sure about ordering a sleep

I wasn’t sure about ordering a sleep mask online but this one worked out well. It’s softer than I expected and doesn’t make my face feel squeezed. It also stays in place when I turn over. I even use it when I take short naps.

July 3, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that your sleep mask worked out so well, Insa! It's wonderful that you find it softer than expected and that it doesn't squeeze your face. We're delighted it stays in place and is useful for your naps too!

Rated 5 out of 5 stars

I really like the whole sleep routine…

I really like the whole sleep routine now. The pillowcase, bonnet, mask and pajamas all feel comfortable and easy to use. Nothing feels unnecessary or overdone. It just makes bedtime feel more peaceful.

July 1, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that your new sleep routine feels comfortable and easy to use! It's wonderful that everything feels just right and contributes to a more peaceful bedtime experience for you. Thanks for sharing, Meike!

Rated 3 out of 5 stars

experiance

The website is very nice. I like the fact that the silk is vegan, and the texture. But I didn't appreciate the design of the mask, when it is on, as well as the fit of the earplugs, because they were too small and uncomfortable.

July 30, 2026
Unprompted review
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Reply from Dore & Rose

Thank you for your feedback, Diana! We're happy to hear you appreciate the vegan silk and its texture. We're sorry the mask's design and earplugs weren't comfortable for you. We'll definitely take your comments into consideration.

Rated 5 out of 5 stars

Super comfy

Love these products! I purchased the jersey sleep set and it is honestly so incredibly comfortable. Great service, would highly recommend.

August 3, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear you're loving your jersey sleep set! It's wonderful to know you find it incredibly comfortable and that you had a great experience with our service. Thank you for your kind words and recommendation, Koreen!

Rated 3 out of 5 stars

BEST PRODUCT EVER.. shipping is very slow though.

The product took forever to ship. It was “in progress” with no label creation or tracking sent to me for 2 weeks until I emailed them to see what was wrong. After emailing customer service I received the item in 3 business days. I can’t complain too much though because this product is my new favorite thing! I’ll never sleep again without this eye mask it’s worth every penny.

August 3, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We appreciate you taking the time to share your experience with us. We sincerely apologize for the delay in shipping your order and the lack of proactive communication regarding its status. We understand how frustrating it can be to wait for a product without updates, and we are actively reviewing our shipping and notification processes to prevent similar situations in the future. We are delighted to hear that despite the initial inconvenience, you are enjoying your new eye mask and that it has become a favorite. Your positive feedback about the product itself is truly valued.

Rated 5 out of 5 stars

I didn’t think a sleep mask would…

I didn’t think a sleep mask would change much for me. But this one blocks the early morning light really well and doesn’t feel heavy on my face.

June 26, 2026
Unprompted review
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Reply from Dore & Rose

We love hearing that it made such a difference for you, Delaney! It's wonderful that the mask effectively blocks out light without feeling heavy. Thanks for sharing your experience!

Rated 5 out of 5 stars

The best cooling sleep bundle I've ever bought

I bought the cooling bundle in the summer sale and I absolutely love it. The comforter is so comfy and the fabric really works to stop you getting too hot at night. I've already recommended it to people and my Mum has ordered one too.

July 19, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely thrilled to hear how much you love your cooling bundle! It's wonderful to know that the comforter is so comfy and effectively keeps you from getting too hot at night. We're especially delighted that you've recommended it to others and that your Mum has ordered one too! Thanks, Becky!

Rated 5 out of 5 stars

A bedroom full of Dore & Rose!

My order always comes quickly and everything is so comfortable! From the PJs to the cooling bedding and eye mask my whole bedroom is Dore & Rose 🫶

July 28, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Kim, we are absolutely thrilled to hear that your orders always arrive quickly and that you find everything so comfortable! It warms our hearts to know that your entire bedroom, from PJs to cooling bedding and eye mask, is filled with our products. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I bought the sleep mask because light…

I bought the sleep mask because light comes through my curtains early in the morning. It blocks the brightness so well that I actually sleep longer now. The material feels soft around my face and doesn’t irritate my skin. It has become a proper bedtime essential for me.

July 6, 2026
Unprompted review
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Reply from Dore & Rose

Hi Reem, we're so happy to hear that our sleep mask has become a proper bedtime essential for you! It's wonderful that it blocks the brightness so well, allowing you to sleep longer. We're delighted that the material feels soft and doesn't irritate your skin.

Rated 5 out of 5 stars

The eye mask doesn’t leave marks around…

The eye mask doesn’t leave marks around my eyes which was my biggest concern. It feels soft right away and doesn’t need breaking in.

June 27, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our eye mask feels soft right away and doesn't leave any marks around your eyes! That's exactly the comfortable experience we aim for. Thank you for sharing, Bree!

Rated 5 out of 5 stars

This was one of those purchases I…

This was one of those purchases I thought would just be pretty but it’s actually useful. The pillowcase feels smooth, the mask blocks light well and the sleep routine feels nicer. I didn’t expect to notice the difference so quickly. Glad I tried it.

July 1, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear that your purchase has been both beautiful and useful! It's wonderful that you've noticed such a quick difference with the smooth pillowcase, effective sleep mask, and an overall nicer sleep routine. We're delighted you tried it, Noemie!

Rated 5 out of 5 stars

I love how well the sleep mask blocks…

I love how well the sleep mask blocks light. It feels gentle around my eyes and doesn’t bother me at night.

June 25, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear that our sleep mask is providing you with such a comfortable and effective experience! It's wonderful to know that it blocks light so well and feels gentle around your eyes for a peaceful night's sleep. Thank you, Noemie!

Rated 1 out of 5 stars

China Quality and No Return

I am honestly shocked by the quality. I spent around €400 on pyjamas and a satin sleep mask, so I expected premium products and an experience that matched the price.

To begin with, it took weeks for my order to arrive, making it feel as though it was being shipped directly from China. Given the brand’s positioning, I expected much faster delivery.

When the package finally arrived, the disappointment only grew. The packaging looked cheap and uninspiring, and the materials and overall quality of the products were nowhere near what I would expect for €400.

The quality simply does not justify the price, and my experience fell far below my expectations and excitement.

I tried to return it and it is not possible. They are offering 20€ or 1 article for free on a next purchase to avoid return.

August 2, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Julia, we're really sorry to hear the delivery time, quality, and return process all fell short of what you expected for the price. That's not the experience we want you to have with us.

We'd love to look into this for you. Could you send your order details to hey@doreandrose.com so we can take a closer look and see how we can help?

Warmly,
Annie

Rated 5 out of 5 stars

I’m dreaming again

I’m dreaming again! I am
Able to get to a deep sleep and have woken up feeling more rested than I have In years. I’ve used these nightly for about 2 months now and recommend them to everyone I know!

August 1, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Amanda, we're so happy to hear you're experiencing such restful sleep and waking up refreshed! It's wonderful that our product has made such a positive difference for you over the past two months. We truly appreciate you recommending us to others!

Rated 5 out of 5 stars

This. Is. EVERYTHING!

This. Is. Everything!!! I bought the pillowcases for myself and my teen daughter (seriously helping with her acne). Bought the cooling comforter for each of us (yay, no night sweats), bought the eye mask for the two of us and my sister - sleep never felt so good! I highly recommend this brand!

July 6, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

This is absolutely wonderful to hear, SBlake! We're so thrilled that our products have made such a significant difference for you and your daughter, from helping with acne to ensuring comfortable, sweat-free sleep. Knowing that sleep has never felt so good truly makes our day! Thank you for your high recommendation.

Rated 1 out of 5 stars

Damaged masks - customer support offered 10% refund

I was very disappointed with my experience with Dore & Rose.

I purchased two sleep masks as gifts, expecting the premium quality and presentation the brand advertises. Unfortunately, the boxes arrived damaged, and the inner packaging was also creased, making them unsuitable to give as gifts.

I contacted customer service with photos and explained that the packaging was an important part of the product, particularly as these were purchased specifically as gifts. Although the team responded politely, they repeatedly relied on their policy that packaging damage is not covered. After several emails, their final offer was only a 10% refund (around £6), which barely covers the delivery fee.

What disappointed me most wasn’t just the damaged packaging, but the lack of a resolution that reflected the premium price and branding of the product. I tried to reach a reasonable compromise, but unfortunately we were unable to agree on a fair outcome.

Based on my experience, I would think twice before ordering from Dore & Rose if presentation is important, particularly if you’re buying their products as gifts.

August 1, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Victor, we're really sorry to hear the boxes arrived damaged, especially since these were meant as gifts, and that the resolution offered didn't feel fair for what you experienced.

We've reached out to you directly to look into this further and see how we can make it right. Hope to hear from you soon!

Rated 1 out of 5 stars

I have just opened my parcel to find an…

I have just opened my parcel to find an empty box ! There is no sleep mask inside the box ! The box was packaged up empty ! I am now out £55 and received nothing ! A empty box ! I contacted customer care to be told there is nothing they can do because it is past 14 days ! I have been on holiday therefore couldn’t open the parcel ! Scammers do not use !

August 1, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi orlaiths1, we're really sorry to hear you opened your parcel to find it empty. That's such a frustrating experience, especially after being away and not able to open it right away.

We'd love to look into this for you properly. Could you send your order details to hey@doreandrose.com so we can take a closer look and help sort this out?

Warmly,
Annie

Rated 4 out of 5 stars

Delivery was slow as hell

Delivery was slow as hell, but mask is crazy good

July 6, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Greg, we're truly sorry to hear about the delay in delivery, and we appreciate your patience. We're absolutely thrilled to know that you love the mask so much!

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