Dore & Rose Reviews 

10,063
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,471 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, noting the incredibly soft fabrics and comfortable designs that significantly improve sleep. People also appreciate the careful presentation and beautiful packaging of their purchases, which make unboxing feel special. Many consumers highlight the helpful communication when questions arise during shopping. Some reviewers were not happy with customer service and the complicated return process when asking for refunds. Others experienced lengthy delivery times for their packages before they finally arrived. Furthermore, a few customers mentioned unexpected issues with sizing, noting that certain items did not fit correctly.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft materials, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious and soft materials that make... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions on shipping times and courier... See more

Order

Consumers find order experiences to be mixed, as many shoppers praise the smooth online checkout process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bonnet surprised me because I expected it to move around during the night. It actually stayed in place even though I’m someone who turns from side to side constantly. My curls look far less flatte... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the packaging!! The box, tissue paper, sticker and business card. The quality of fabric is amazing! Super soft and holds its shape (even after sleeping) The colors choices are great... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t expect to love these eye masks as much as I do. I originally bought them because I was staying in holiday homes with no blinds and very sheer curtains, and I really need a complete... See more

Company replied

Rated 5 out of 5 stars

I fell in love with Dore & Rose! I started with 2 PJs and a sleep mask, and now I own more than 10 of their products. The quality is exceptional, and I just feel so pampered at bedtime. I absolutely... See more

Company replied


Company details

  1. #61 of 90 best companies in Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(10,063)

3,757 reviews in the last 12 months

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sleep mask

Rated 5 out of 5 stars

I just love my re PJ so soft and the…

I just love my re PJ so soft and the eye mask just so comfortable.. i can only say thank you for making this product.

July 21, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Hi Charmaine! We are absolutely delighted to hear how much you love your pajamas and how comfortable you find the eye mask! It truly makes our day to know that our products bring you such comfort. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I love the colours and quality of the…

I love the colours and quality of the PJs and sleep masks. So happy with them.

July 31, 2026
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Reply from Dore & Rose

We're absolutely delighted to hear how much you love the colors and quality of your PJs and sleep masks, Lucy! It truly makes our day to know you're so happy with them. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

I use the sleep mask mainly for naps…

I use the sleep mask mainly for naps and it has been so useful. My room gets bright in the afternoon but this helps me relax properly. It feels soft on my face and doesn’t leave uncomfortable marks. I can actually rest without fighting the light.

June 24, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our sleep mask has been so useful for your naps! It's wonderful that it helps you relax properly and that you find it soft and comfortable without leaving marks. We're delighted it helps you rest without fighting the light! Thank you, Paige!

Rated 5 out of 5 stars

The bonnet is comfortable enough to…

The bonnet is comfortable enough to wear the whole night. Some bonnets feel too tight or shift around too much but this one feels balanced. My hair stays more controlled while I sleep. It makes getting ready in the morning a lot easier.

June 26, 2026
Unprompted review
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Reply from Dore & Rose

We're so happy to hear that our bonnet is comfortable enough to wear all night and feels perfectly balanced! It's wonderful that your hair stays controlled, making your morning routine much easier. Thank you. Thalia!

Rated 5 out of 5 stars

I purchased the sleep mask and I am…

I purchased the sleep mask and I am obsessed!!! The colour is gorgeous and it feels so soft on skin. I honestly haven’t slept better.

July 23, 2026
Unprompted review
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Reply from Dore & Rose

Hi Yana! We are absolutely thrilled to hear how much you're loving your new sleep mask! Knowing that the gorgeous color and soft feel have contributed to you sleeping better truly makes our day. Thank you for sharing your wonderful experience!

Rated 5 out of 5 stars

We purchased the sleeping masks and…

We purchased the sleeping masks and they are a game changer, we are getting quality sleep and feel more energetic throughout the day with this small change. They are comfortable and we love that they are Velcro so we can easily adjust for comfort.

July 30, 2026
Unprompted review
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Reply from Dore & Rose

We are absolutely thrilled to hear that our sleeping masks have been such a game-changer for you, Stephanie! It's wonderful to know you're experiencing quality sleep and feeling more energetic. We're also glad the adjustable Velcro design adds to your comfort. Thank you!

Rated 1 out of 5 stars

Trying to return the sleep mask and it…

Trying to return the sleep mask and it is just a headache. Noone giving instructions or an address to return to. Not real silk

July 5, 2026
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Reply from Dore & Rose

Hi Naomi, we're really sorry to hear the return process felt like such a headache, especially not getting clear instructions or an address, and the concern about the silk quality.

We've reached out to you directly and shared the return portal link to help make the process easier for you. Hope to hear from you soon!

Rated 5 out of 5 stars

Love the quality

Love the quality, heavily improved my sleep

July 23, 2026
Unprompted review
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Reply from Dore & Rose

We're absolutely thrilled to hear that the quality has made such a significant improvement to your sleep! That's wonderful news and truly what we aim for. Thank you, Johannes!

Rated 5 out of 5 stars

A fantastic

A fantastic , soft and cool cover. I have ordered another they are so good , that's 3 .
You get what you pay for which is delicious to sleep with . Thank you . I'm so pleased !

July 30, 2026
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Reply from Dore & Rose

It's wonderful to hear how much you're enjoying the fantastic, soft, and cool cover, Christine! Knowing that you've ordered more because they're so good truly makes our day. We're so pleased that you find them delicious to sleep with. Thank you for your kind words!

Rated 5 out of 5 stars

Could not adore my Dore &

Could not adore my Dore &
Rose masks any more. I brought a couple, 1 to have at home and one to have at my boyfriends, because I cannot be without.

The design & comfort are 2nd to none.

I sleep more peacefully and I love that my skin more protected as I rest.

10/10 - thanks Dore & Rose ❤️

July 16, 2026
Unprompted review
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Reply from Dore & Rose

It's wonderful to hear how much you adore your masks and that they've made such a positive difference to your sleep, Polly! Knowing you love the design and comfort, and that your skin feels protected, truly makes our day. Thank you for the 10/10!

Rated 4 out of 5 stars

My experience with Dore & Rose was great!

My experience with Dore & Rose was great! My only reason for removing a star is because shipping took a really long time. The mask is incredible and totally worth the purchase (and I guess the wait 🙈)

July 5, 2026
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Reply from Dore & Rose

We're so happy to hear that you love the mask and find it incredible, Kate! We truly appreciate your patience with the shipping time and are glad to know it was worth the wait. Thank you!

Rated 5 out of 5 stars

I use the eye mask mostly for naps and…

I use the eye mask mostly for naps and it has made such a difference. The room feels darker instantly and I fall asleep faster.

July 6, 2026
Unprompted review
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Reply from Dore & Rose

Hi Abbie, we're so happy to hear our eye mask is making such a positive difference for your naps! Falling asleep faster with instant darkness is exactly what we hoped for. Thank you for sharing!

Rated 5 out of 5 stars

Dore &Rose sleeping mask surpassed my expectations 10/10

Ordering from Dore & Rose was seamless, from start to finish! I ordered 2 sleeping masks- 1 for me and another for my husband. They arrived on time, only a week or so after ordering, and came beautifully packaged. The first night using mine, I was in absolute heaven and never slept so soundly. The design of the mask is super comfortable (I have had others that have either fallen off because they are too loose, or are too tight and I had to remove them because I was getting headaches…). The Dore & Rose sleeping mask is the perfect balance of comfort and complete block out for an ideal sleep. I am beyond happy with my purchase- my eyes look much fresher and more awake in the morning too! 10/10, will purchase again and highly recommend! 😊

July 4, 2026
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Reply from Dore & Rose

We are so happy to hear that your ordering experience was seamless and that you're enjoying your new sleeping masks, Jessica! It's wonderful to know that they've made such a positive difference in your sleep quality and that you find them perfectly comfortable. We truly appreciate your kind words and recommendation!

Rated 4 out of 5 stars

It took a really long time to receive…

It took a really long time to receive my mask. I also thought I was getting a mask that is heavier on my eyes helping with tension and pressure. I’m not sure why I thought that to be fair. It’s well made but if I’m being honest, I think it is much more expensive than it should be with all due respect.

July 3, 2026
Dore & Rose logo

Reply from Dore & Rose

Hi Keri, we appreciate you sharing your experience and feedback regarding the delivery time and the mask's weight. We understand that the product didn't fully meet your expectations for pressure and tension relief, and we acknowledge your thoughts on its value. We are always looking for ways to improve our offerings and pricing.

Rated 5 out of 5 stars

The mask is very lightweight and…

The mask is very lightweight and comfortable. I can wear it the whole night without waking up irritated. It blocks out enough light to help me relax faster. I like that it feels soft instead of stiff.

July 2, 2026
Unprompted review
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Reply from Dore & Rose

Hi Camille, we're so happy to hear that the mask is lightweight and comfortable enough for you to wear all night without irritation. Knowing it helps you relax faster by blocking out light and feels soft is wonderful feedback. Thank you!

Rated 5 out of 5 stars

Love the cami sleep sets

Love the cami sleep sets. Great quality

July 25, 2026
Unprompted review
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Reply from Dore & Rose

Thank you so much for your kind feedback, Linda! We’re delighted to hear you love the cami sleep sets and appreciate their great quality. Your support truly means a lot to us.

Rated 5 out of 5 stars

My hair is usually full of knots by…

My hair is usually full of knots by morning, so I wanted to try a silk pillowcase. It didn’t fix everything overnight but after a few days I noticed less pulling while brushing. The surface feels really smooth and comfortable. It’s now one of those small things I don’t want to sleep without.

June 29, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear that our silk pillowcase has made such a positive difference for you, Olivia! It's wonderful to know that you've experienced less pulling while brushing and find the surface so smooth and comfortable. We appreciate you sharing your experience and are delighted it's become a cherished part of your nightly routine. Thank you!

Rated 5 out of 5 stars

super nice deep sleep mask

Since I started using the Deep Sleep Mask, I sleep much better. It also looks very comfortable, and it's great that there's a cutout for the nose. Plus, I have fewer bags under my eyes.

July 24, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

Sleeping much better, looking comfortable, and fewer under-eye bags, Linda? These are all fantastic outcomes, and we're so happy to hear our Deep Sleep Mask is delivering such a positive experience for you! Thank you for sharing!

Rated 5 out of 5 stars

I love the quality and the used…

I love the quality and the used materials of the sleeping mask.

July 29, 2026
Unprompted review
Dore & Rose logo

Reply from Dore & Rose

We're so happy to hear you love the quality and materials of your sleeping mask! It means a lot to us that you appreciate the care we put into our products. We appreciate your review, Linus!

Rated 5 out of 5 stars

Very happy with the mask

Very happy with the mask. Love the material.

July 4, 2026
Dore & Rose logo

Reply from Dore & Rose

Thank you so much for your wonderful feedback, Mieke! We are absolutely thrilled to hear that you are happy with the mask and love the material. Thank you!

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