Doris Michaels Cosmetics Reviews 

164
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am very happy with my resent purchase from Doris Michael's. I particularly like the stick powder, and the cream to powder product. It's just the right shade for my skin. Leaves my skin sm... See more

Company replied

Rated 4 out of 5 stars

I received a wrong shade due to the misunderstanding of shade guide as it was my first time of buying online. I take full responsibility of putting one star but I received a phone call which made me r... See more

Company replied

Rated 5 out of 5 stars

I love the colours of your lipsticks - they remind me of the intense colours of Biba. I'm not a black woman - but whenever I wear your Orange Shimmer lipstick, (for example) I have people asking me wh... See more

Company replied

Rated 5 out of 5 stars

I have been using Doris Michaels Cosmetic for almost 5 years and I have not looked back. Their face powder is excellent and light, not heavy and it looks very natural on your face.

Company replied

Company details

  1. Cosmetics Wholesaler
  2. also in
  3. Cosmetic Products Manufacturer

Written by the company

Doris Michaels created her own cosmetic company in 2006 after many years working for major manufacturers. Realising high street brands do not properly cater for black skin, Doris wanted to give every black woman the opportunity to enhance their personal beauty with the best possible cosmetics to suit their skin at an every day price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(164)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much for your lovely 5-star review! We're delighted to hear that you found our customer service helpful. Providing excellent support and ensuring our customers have a positive experience is very important to us. We truly appreciate your feedback and support, and hope you enjoy using your CRÈME TO POWDER FOUNDATION Colourmatch Tester Palettes!
Best wishes,
The Customer Service Team

Advertisement
Rated 5 out of 5 stars

I love my powder

I love my powder

October 19, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Djeri, for your lovely 5-star review! 💖 We're delighted to hear how much you love our CRÈME TO POWDER FOUNDATION. It means so much to have you as a loyal customer, and we're thrilled to know it's a firm favourite! Thank you for your continued support. 🥰

Rated 5 out of 5 stars

Easy to order and prompt delivery.

Easy to order and prompt delivery.

October 3, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you for your lovely 5-star review! We’re delighted to hear that you found ordering your PRESSED POWDER easy and that your delivery arrived promptly. We really appreciate your support and hope you enjoy using your purchase! 💖

Rated 4 out of 5 stars

Love buying make up from here i will…

Love buying make up from here i will order it on the weekend and by the Tuesday I would of got it

September 20, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Beverley, for your lovely review! 💕 We’re delighted to hear how much you enjoy shopping with us, and we’re especially pleased that your CRÈME STICK FOUNDATION orders arrive so quickly!

We truly appreciate your continued support and loyalty—it means so much to us. We hope you continue to love your makeup and we look forward to your next order! ✨💄

Rated 5 out of 5 stars

I have been using Doris Michaels…

I have been using Doris Michaels Cosmetic for almost 5 years and I have not looked back. Their face powder is excellent and light, not heavy and it looks very natural on your face.

February 19, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Elizabeth, for your wonderful 5-star review! It means so much to us to hear that you’ve been using Doris Michaels Cosmetics for almost 5 years and continue to love our products.

We’re delighted that you enjoy our Mineral Loose Powder and appreciate its lightweight, natural finish. Knowing that you’ve found a powder that makes you feel confident without looking heavy is exactly what we strive for.

Thank you for your continued support and loyalty over the years — we truly appreciate you being part of the Doris Michaels Cosmetics family! 💕

Advertisement
Rated 5 out of 5 stars

Great products & fabulous service.

Great products & fabulous service.
Happy Customer 😊

August 29, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Patricia, for your wonderful 5-star review! ⭐️ We’re delighted to hear that you’re enjoying your HYDRATING LIPSTICKS and that you were happy with the service you received.

It’s fantastic to know you’re a happy customer 😊 Your support truly means the world to us, and we hope you continue to love your products! 💕

Rated 5 out of 5 stars

Doris Michaels always delivers

Doris Michaels always delivers. Love my st6 stick

August 16, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much for your wonderful 5-star review, Mel! ⭐️ We’re delighted to hear that you love your CRÈME STICK FOUNDATION and that we continue to deliver the products you love.

We truly appreciate your continued support and loyalty—it means so much to us! 💕 We hope you continue enjoying your favourite foundation stick. ✨

Rated 5 out of 5 stars

Order not received …

I contacted Doris Michaels as I did not receive products ordered.
They were very helpful and kept me updated throughout the process.

August 6, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much for your wonderful 5-star review! ⭐ We’re sorry that your order was delayed, but we’re delighted that our team could help and keep you updated throughout the process.
We were so pleased to receive your email confirming that your order had arrived safely. 🥰 We hope you’re enjoying your Hydrating Lipsticks and that they’re everything you hoped for! 💄💕
Thank you for choosing Doris Michaels and for your patience and kind words. We truly appreciate your support! ✨

Rated 5 out of 5 stars

Good customer service. Brilliant brand

Excellent customer service when I needed assistance with checking out. My order arrived without delay and well packaged. I love the brand and I will come back again.🥰

August 4, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Patience, for your wonderful 5-star review! 🥰 We’re delighted to hear that you had such a positive experience with our customer service and that your Hydrating Lipsticks arrived quickly and beautifully packaged. 💄✨

It means so much to us to know you love the brand, and we can’t wait to welcome you back for your next order! 💕

Advertisement
Rated 4 out of 5 stars

Very good service good product but a…

Very good service good product but a bit more expensive online than at the usual price paid at my hair product store

July 30, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you, M, for your lovely 4-star review! We’re delighted to hear that you’re happy with the Crème to Powder Foundation and mascara, and that you received very good service from us.

We really appreciate your feedback regarding the price compared with your usual hair product store. We always aim to offer great value while maintaining the quality of our products and service.

Thank you again for choosing us and for taking the time to share your experience. We hope to welcome you back soon! 💕

Rated 4 out of 5 stars

Concealer matched perfectly and was not…

Concealer matched perfectly and was not greasy. The lipstick was nice but although did not represent the picture it was a keeper. Will order again.

June 25, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Ruth, for taking the time to leave us a 4-star review!

We're delighted to hear that the Concealer was a perfect match for your skin and that you loved its lightweight, non-greasy finish. It's also great to know you liked the lipstick enough to keep it.

We do appreciate your feedback about the lipstick colour not quite matching the website image. While we do our best to ensure our product photos accurately represent each shade, colours can sometimes appear differently depending on individual screen settings and lighting. Your comments are invaluable and help us continue to improve.

We're also pleased you tried our Crème to Powder Foundation Tester Palette, and we hope it helps you find your perfect foundation shade.

Thank you again for your support. We truly appreciate your custom and look forward to welcoming you back soon!

Kind regards,
The Doris Michaels Cosmetics Team

Rated 5 out of 5 stars

I am very happy with my resent purchase…

I am very happy with my resent purchase from Doris Michael's.

I particularly like the stick powder, and the cream to powder product.
It's just the right shade for my skin. Leaves my skin smooth and flawless.

Easy ordering process, good communication, quick delivery and package securely.

I can't wait to try the pressed powder, and the liquid foundation next.

June 6, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Claudette, for your lovely 5-star review.

We’re delighted to hear that you’re so happy with your recent purchase and that both the Crème to Powder Foundation and Crème Stick Foundation were such a great match for your skin tone. It’s wonderful to know you’re enjoying the smooth, flawless finish they give.

We’re also pleased that you found the ordering process easy, communication helpful, and delivery quick and secure — that’s exactly the experience we aim to provide.

Thank you again for your kind feedback and support. We hope you love the Pressed Powder and Liquid Foundation just as much when you try them.
Kind regards

Rated 4 out of 5 stars

I made a mistake on a shade as it was my first time buying online.

I received a wrong shade due to the misunderstanding of shade guide as it was my first time of buying online. I take full responsibility of putting one star but I received a phone call which made me realise that I did the mistake of picking the wrong shade and blamed the seller. I have been using there products for close to 15 years but never bhought online. The products are really good.

June 10, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you, Cynthia, for updating your review and for your honesty — we really appreciate it.

We’re pleased we were able to clarify the shade selection with you and help resolve the misunderstanding. Choosing the right shade online for the first time can sometimes be tricky, so we completely understand how this happened.

Thank you as well for your kind words about our products and for your loyalty over the past 15 years — it truly means a lot to us. We’re so glad to hear you continue to enjoy the quality of our products, and we’re always here to help if you ever need advice with shade matching or placing an online order in the future.
Kind regards,

Advertisement
Rated 5 out of 5 stars

Absolute information and very fast…

Absolute information and very fast delivery thank you

June 8, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Sarah, for your wonderful 5-star review!
We're delighted to hear that you found the information provided helpful and that your order arrived so quickly. It's great to know you had a positive experience shopping with us.
We truly appreciate your support and hope you're loving your new foundation, concealer, lipstick, and cheek blush. We look forward to serving you again soon!

Rated 5 out of 5 stars

Quick and very helpful response to my…

Quick and very helpful response to my questions

June 4, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you, Anthea, for your 5-star review!
We're delighted to hear that you found our response quick and helpful. Providing excellent customer service is just as important to us as offering high-quality products, so it's wonderful to know we were able to assist with your questions.
Thank you for choosing our Pressed Powder, and we hope you continue to enjoy using it. If there's ever anything else we can help with, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Customer was amazing I can't thank them…

Customer was amazing I can't thank them enough. Very personal and helpful not to mention the press powder is so perfect from women of colour.

May 31, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much for taking the time to leave such a beautiful 5-star review!
We are absolutely thrilled to hear that you had such a wonderful, personalised experience with our customer service team. We always strive to go above and beyond for our customers, so knowing they made such a positive impression really warms our hearts.
We are also incredibly proud that our Pressed Powder is a perfect match for you! Ensuring that women of colour have flawless, high-quality shades that celebrate their beauty is incredibly important to us, and your feedback lets us know we are on the right track.
Thank you for being a valued customer and for sharing the love. We can't wait to welcome you back next time!

Rated 4 out of 5 stars

Good quality and chooses but slightly…

Good quality and options but slightly expensive

May 27, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Selbourne, for taking the time to leave us a 4-star review! We are thrilled to hear that you enjoyed the quality and variety of our Colourmatch Tester Palettes and lip glosses.
We always appreciate honest feedback regarding our pricing. We try hard to keep our testers accessible at £8.99 for the palettes and £3.49 for the glosses, reflecting the high-quality ingredients and formulation that go into each product. However, we completely understand that value is important, and we will certainly take your comments on board as we look for ways to improve.
We hope your new shades are a perfect match, and we look forward to welcoming you back soon!

Advertisement
Rated 5 out of 5 stars

The choice of colours on the palette…

The choice of colours on the palette were great

May 15, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Marian, for your 5-star review. We're so glad to hear you loved the choice of colours in the palette. We put a lot of care into creating shades that feel versatile, flattering, and easy to wear, so it's lovely to know that stood out to you.

We really appreciate your support and hope you continue enjoying your palette.

Rated 5 out of 5 stars

Product delivery time was very good

Product delivery time was very good. I love the lip gloss.. it’s magical. Will buy again and again

May 22, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Adedotun, for the wonderful 5-star review!
We are absolutely thrilled to hear that your order arrived quickly and that our Hydrating Lip Gloss feels like magic to you! ✨ There is nothing better than finding a product you love enough to buy "again and again."
We can't wait to welcome you back for your next order. Thank you for choosing us and for sharing the love!

Rated 5 out of 5 stars

Good products and quick delivery

Good products and quick delivery. Thank you and keep it up.

May 17, 2026
Doris Michaels Cosmetics logo

Reply from Doris Michaels Cosmetics

Thank you so much, Bianca, for your 5-star review! We’re delighted to hear that you loved your products — including the Pro Setting Powder Translucent Neutral Warm, Creme to Powder CTP ST-4, Concealer Stick LT 2 & Medium, and the Hydrating Lip Gloss Harlem — and that your order arrived quickly.

Your kind words truly mean a lot to us and motivate our team to keep delivering the best products and service possible. We appreciate your support and look forward to serving you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look