dormero.de Reviews 

Very disappointing customer experience.

I arrived at DORMERO Hotel Burghausen on 23.09.2026 with a confirmed and fully paid reservation, only to be told that the hotel was overbooked and no room was available.

Staff repeatedly referred to a "third-party booking", although I booked through what appeared to be DORMERO's own booking process and was never informed otherwise.

No cancellation notice was sent, no alternative accommodation was offered, and no support was provided. To make matters worse, the hotel refused to provide written confirmation that I had been denied accommodation due to overbooking.

A confirmed and prepaid reservation should guarantee a room. Unfortunately, that was not my experience. I expected much better customer service and accountability. ⭐☆☆☆☆

We stayed at Hotel Dormero Meerbusch (near Düsseldorf) for a business trip, and got charged over €500 too much from our creditcard. No reaction after more than 10 emails and phonecalls.

We arrived at Dormero Wilhelmshaven for the 5th time the last week of August and stayed for almost one week. We have enjoyed all our previous stays - especially the one in April 2026 under the previous management - but we are afraid we cannot say the same for the recent one. I do not want to enter into details but I cannot but express our total dissatisfaction as on the day of our departure and when we came back to the hotel at 11.10am to pick up our luggage, we could not enter our room as our room key was cancelled despite the fact that check-out time is at 12.00hrs. As the reception of this hotel operates only between 13.00hrs-23.00hrs, the whole matter became quite annoying. My husband was lucky enough to find a very courteous and professional member of the staff who accepted to open the door of the room. Before we left and by coincidence I met the new manager at the reception and requested to know why our room card was cancelled when the check out time is at 12.00hrs. He "mumbled" something without an apology and with an annoyed expression.

Having said the above I would like to point out our satisfaction as far as the Housekeeper is concerned - a very attentive and courteous professional and point out how the previous Manageress and Reception staff were making all the difference and are highly missed.

I sent a complaints email to the central email of reservations of Dormero.de but so far have not received an answer.

Not even the fact that Dormero WHV accepts pets for free, would make us to go back as guests.

this hotel belongs to a chinese bucket shop based in HongKong, the hotel is shabby very close to a building being refurbished .It is not manned until 3.00 pm , there is nobody around to help you.Eventually some staff appeared rude and arrogant.We decided to leave despite the fact that i paid in advance through Booking.com who at their best declined responsability.To be avoided at all cost.

This is a scummy hotel. 😬 I was gaybashed and disrespected continuously by the hotel staff. Who also acted annoyed and apathetic when asked questions about the usually falsely advertised amenities. The bartender called me a “f***ot” and seemed to think that was an acceptable way of addressing a guest. Other staff mumbled incoherently at me as well as being microaggressive. Some staff seemed to be under the influence of something.

Other guests were similarly bigoted and abusive: lots of hate speech.

The staff also made attempts at trying to segregate me by talking to me indirectly and ordering me not to use any of the facilities (like the restaurant), downstairs. They were constantly talking to me and insulting me indirectly. Which is incredibly rude, disrespectful and in this case bigoted.

This hotel is not safe but especially I would advise LGBT people to not stay here. Germany is pretty bigoted in general, be careful here if you’re LGBT.

Lots of things seemed in disrepair. The hotel isn’t totally dilapidated but it struggles.

Locals were aggressively approaching, taunting, threatening and stalking me when I would go outside to smoke and I had to flee inside on at least one occasion. (Dresden)

Try to avoid these budget chain European hotels in general. They are typically staffed with undereducated, crude people who aren’t very safe to be around.

I booked a double room for one person in Budapest and paid for it in advance, when I arrived to the the check in they assigned me a room that did not have double bed but single.

I went back to the reception, and explained them that there must have been a mistake because I paid for a double one. The very rude and aggressive older man in the reception told me that I paid for a place to sleep for one person, and that's what I got. That it was going to be only me anyways.

I am not sure if this person is new and did not receive proper training, or he just does not know how the industry works, but if I paid for a double room that is what I expect. It is not his problem if i will be sleeping alone or not. If I can and want to pay for it, and the hotel accepted, then that is what I expect.

Another young lady in the reception told me that she would check if she could sort it out, but he said no. That I should take that room. Of course I didnt, took my stuff to the reception with me, and contacted booking because I was not staying there in that bedroom.

After all this, and probably because I was being loud in a reception with other guests around, they ended up asigning me the bedroom that I paid for but he made a remark as if he was making me a favour. The final bedroom that I got looked like in the pictures, and I dont really have anything negative to say about it, but the check in ruined the whole experience. So far nobody has apologised.

I checked on internet, and found at least a couple other reviews sharing the same problem.