Dorriswedding Reviews 

TERRIBLE RETURN POLICY – EXPENSIVE, COMPLICATED AND EXTREMELY DISAPPOINTING!

⭐ 1/5

I am extremely disappointed with my experience with Dorris Wedding, and I would NOT recommend this company to anyone.

The return policy is absolutely terrible. If your dress doesn’t fit properly, you don’t like the quality, or it simply isn’t what you expected, returning it becomes a complete nightmare.

I spent approximately $350 on my order. Unfortunately, the dress was too large around my arms and back, and I was not satisfied with the quality.

Instead of offering a simple and reasonable return process, the company required me to ship the dress all the way back to CHINA at my own expense, with additional restocking deductions.

After everything, my agreed refund is only $208.51, and I still had to pay international return shipping out of my own pocket.

It is incredibly frustrating that customers have to lose so much money simply because a dress doesn’t fit or meet their expectations.

Shopping online should not mean taking such a huge financial risk. A reasonable, transparent, and customer-friendly return policy should be a basic expectation.

I have already shipped my return and am now waiting for my refund.

My advice: THINK TWICE BEFORE ORDERING FROM DORRIS WEDDING. If the dress doesn’t fit or you don’t like it, returning it can become an expensive, stressful, and frustrating experience.

I am extremely dissatisfied and will NEVER purchase from this company again.

Definitely NOT recommended.

⚠️ SCAM WARNING: Do not buy from this site! Worst experience ever.

I am writing this review to warn others before they lose their money. I ordered an evening gown from this site, and it was a complete disaster from start to finish.
1. Poor Quality & Not as Pictured: The dress looked absolutely nothing like the pictures or descriptions on their website. It was made incredibly poorly with cheap materials and terrible construction.
2. Abysmal Customer Service: When I reached out to return it, the communication was awful. They were incredibly slow to respond throughout the entire process.
3. Withheld My Money: I followed their return policy perfectly. I did EVERYTHING they asked, strictly within their required timeline, and paid to ship the dress back. After they received the return, they completely withheld my credit and refused to issue my refund. Even after the tracking showed it was delivered, they went completely silent and ignored me.
How I got my money back: I finally had to open a formal dispute/chargeback through my credit card company. Thanks to my bank, I received a full refund, but this company would have happily stolen my money if I hadn't forced the issue.
Save yourself the massive headache, stress, and time. Avoid this company at all costs!

The dress was the wrong color. It was supposed to be sage green and it showed up looking like a highlighter. I wear a size 4 but ordered 2 sizes bigger to get it fitted and even a size was so tight in the shoulders I could lift my arms. The return process is an impossible maze of hoops to jump through. Then it would cost almost as much as the dress cost to ship it back. Then I see all the reviews online saying the people who have jumped through the impossible hoops never got their money back. This company is a scam.

Slow, low quality, impossible returns

In mid July I ordered two items - 6 weeks later they were still being prepared. Eventually, I told them Id like to cancel 1 of the 2 items, I received a partial refund for it. They then shipped the remaining item, which arrived somewhere mid-end September (after my wedding day). Low quality unsurpsingly.
I now tried to return it - not only do they make it as hard as possible to speak to the support team to process a return (i.e. their business model...), but did they also forget to mention a few key things:
As returns go to China (btw if you want to track thats about 10-20 pounds for a parcel), Chinese customs hold items as import good, unless the vendor provides clear returned good details.
So no surprise, my returned item sits with Chinese import since well over two weeks, with no where in sight of me seeing any refund any time soon (or ever).

I paid $250 for a dress that did not fit according to the measurements provided. The bodice was far too long, leaving me with a dress I cannot use just 17 days before the wedding.

Nothing in the return information I saw before ordering disclosed that I would have to ship the dress back to CHINA or MEXICO. That information only came AFTER I contacted them about the sizing problem. The shipping quote to return it to Mexico was $211—almost the entire price of the dress, just to send it back!

Their proposed solution? A $22 “goodwill” refund on a $250 dress. That feels insulting. I’m left choosing between keeping an unusable dress and paying $211 in return shipping, with the wedding right around the corner.

I am furious and incredibly disappointed. Had the international return requirement been clearly disclosed before I purchased, I would never have ordered. Customers deserve accurate sizing, clear return information, and a reasonable resolution when there is a problem. My experience with this company has been an expensive, stressful nightmare.

The dress arrived, heavily lined and padded, not at all like advertised.could not return, and only offered miniscule refund,beware foreign inports

I ordered a dress Custom. The sleeves were made 3 in ches smaller than I ordered and the bodice was almost 2 inches smaller. I couldnt wear the dress. They wouldnt refund my money. Poor quality and workmanship. Do not order from them. You just throw your money away.

The item sent was not what the picture on the website looked like, the dress was unwearable. Their size chart was inaccurate as well. And worst of all, their return policy is not as advertised. They do not provide you with a return label. You have to pay for your own shipping to CHINA which costs you way more than any item on their website. So you do not get refunded any money AT ALL. What a scam!

Do not buy from these people. My order was completely incorrect and when I asked for a refund they offered me $30, I have paid $280 to try and have it fixed and it is still not wearable. Absolutely disgusted and heart broken. I now have 4 weeks to find a new wedding dress

BUYER BEWARE!!! YOU WILL NOT RECEIVE THE SAME DRESS YOU CHOSE FROM THEIR WEBSITE. I was so excited for the wedding dress I picked out, but the dress I received was completely different from the photos I saw. I didn’t even receive all the items I paid for! After multiple conversations with their “Customer Support”, they only offered half of my money back when they didn’t give me what I ordered. What a joke! That doesn’t make sense to me and it’s not right that they’re not refunding my money after not receiving what I paid for. The dress looks nothing like the photos. I had two professional tailors tell me that it was a completely different dress compared to the photo on their website. The dress I received is awful. The amount of stress, money and tears this has caused me is just ridiculous and I regret buying from this company 100%!!! What a HORRIBLE experience for any bride to go through!! Don’t make the same mistake I did!! THIS COMPANY IS A SCAM. DORRIS WEDDING COMPANY = FRAUDS. DON’T TRUST THIS COMPANY. YOU’LL REGRET IT!!!

The dress I ordered looked completely different than what was sent, misleading and very disappointing. They do not honor their return policy, as they want to keep a return fee, a restocking fee AND you are to pay for the return to send back to China which is insanely expensive and unacceptable. If had known this website was China based, would have NEVER ordered from. Do not purchase from this website, 0/10 recommend.

I did receive a product. But it had sleeves no human could manoeuvre into. The hems and seams were crooked and the fabric was very poor quality. I have asked for remediation and refund over and over again. They said I could send back to china factory at my expense for a refund but will not provide a shipping address to do so. I’m on attempt number 5 this morning.

These are counterfeit dresses, you will not get what you order and they claim that they will give you a refund but when you mail it back to China, they will not pay the customs fee, and claim they never received the item.

I wish I would have known this product was coming from China. I need to return a dress, it wasn't cheap, but I'm losing money having to return it on restocking fee's and shipping. It takes a long time to get a response. And when they do respond it seems they try to talk you out of returning the product for a full refund. The dress was not as pretty in person. I would never order from this company again.

I was incredibly nervous about ordering my wedding dress from Dorris Wedding after reading so many negative reviews. My budget was tight, though, and I had completely fallen in love with one of their dresses, so I decided it was worth taking a chance.

Mia and the team were fantastic to communicate with. I asked for the waistline to be raised to better suit my apple shape, and they happily accommodated my request.

When the dress arrived, I was excited but terrified. Would it be my dream dress or a complete nightmare? The moment I opened the bag, I felt so relieved and happy. My dress was absolutely stunning and looked just like the website photos, beautifully made in my size with the raised waist I had requested.

It is now a little big because I’ve been losing weight, but that’s an alteration I’m very happy to need! I’ll have it taken in closer to our big day.

To any woman feeling nervous about ordering: there really are Dorris Wedding success stories, and I’m one of them. Sometimes it’s worth taking that chance - I absolutely love my dress and cannot wait to wear it!

A heartfelt thank you to Mia and the Dorris Wedding team for helping make my dream dress a reality.

Poor quality!!! Dress was not like the picture! Returns are nearly impossible!!! Either ship back to china, send to consignment in Mexico for a fixed price or they offer to let you keep it and give you $10.

Do not and I stress do not buy from this company. I Followed the directions did all the measurements and ordered the dress when we received it. It did not fit. You couldn’t tie it. You couldn’t zip it. It was too big in the chest and rolled up on the neck and too tight under the arms. . When I reached out to the company and sent the pictures as requested, I was offered $20. as a refund now mind you I paid over $140 for it and bought the garment bag to go with it, which was another $20.
Don’t waste your money on this company.

Do not order anything from this company!! Their clothes are made by a very poor seamstress. I ordered two items and both were poor quality. The champagne colored dress I ordered was delivered a week late, in the wrong size and the color was yellow instead of champagne. I asked to return the product and refund my money but they would not answer my emails.

DO NOT BUY ANYTHING FROM THIS SITE.
Upon ordering was told that it would be 8 days from order to delivery, I allowed 14 days and then contacted them. They took 2 days to reply to tell me they would get it in the post in the next 2 days, this came and went. I then contacted them again which took them 3 days to reply and was told it will be in the post the next day and I would receive it in 5 days. It has now been 13 days from that communication.
A total of 42 days and the item has not turned up and the event is tomorrow. $247 AUD for absolutely nothing and they are no longer replying to any emails.

Terrible return versus cancellation policies. I ordered a dress, they put it on hold and when I told him to cancel it, they said they can only refund me 60% of the price even though they didn’t even start making the dress. On the other side of that, if I let them make the dress and send it to me, I could’ve returned it for only a 10% restock fee. How does that make any sense? Do not buy from them unless you want to deal with headaches.