Dorwest Herbs Reviews 10,496

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their effectiveness in improving their pets' health and well-being. The ordering process is frequently described as easy and straightforward, with many appreciating the informative website. Reviewers also highlight the speedy and reliable delivery service, with products often arriving quickly and well-packaged. However, some customers found certain tablets difficult to break up for their pets, making administration challenging. A few other people also felt that some products did not work for their pets' specific conditions, with one reviewer noting a bone broth product seemed diluted.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and effectiveness... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products, with... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a great experience dealing with Dorwest from.the original order via a phone call, easy collection from Dorwest HQ and great products. We ordered garlic and fenugreek plus Greenleaf tablets. T... See more

Company replied

Rated 5 out of 5 stars

I have recently started my 12 year old sheltie on BrainCopa and although it is very early days I have noticed a small improvement in his coat. I will post again when I see other improvements but I wil... See more

Company replied

Rated 5 out of 5 stars

Dorwest produces great products. There’s plenty of choice too. My rescue greyhounds take supplements for joints, hormones, brains teeth and gut health. The delivery is speedy and the products are... See more

Company replied

Rated 5 out of 5 stars

What an excellent informative web site, easy to order from and excellent fast delivery. Wanted products that were all natural, TICK. For my young border collie who gets very stressed out at times, tha... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Herbal Drops for Mollie

The web site was easy to use to find the herbal treatment. The ordering process was quick and delivery efficient. The drops have supported tartar removal on Mollies teeth and helped reduce her itching.

May 26, 2026
Rated 5 out of 5 stars

Three Barks

The customer service adviser was very knowledgeable about the product I wished to purchase. She gave me details about the product, the ways to administer it to my dog, the price and the arrangements for delivery.

May 26, 2026
Rated 5 out of 5 stars

Dorwest is always my go to for supplements

Once again Dorwest have proved that they are fully deserving of 5*.

Ordering was easy, product dispatched very quickly and arrived safely packed in recyclable packing. I had a question regarding the dental powder and used the site's contact us form and the query was answered the same day.

Big thumbs up for Dorwest and their products and staff.

May 26, 2026
Rated 5 out of 5 stars

Arrived promptly

Arrived promptly.
The tablets work well to help with my dogs mobility.

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review!
We are so pleased to hear that our products are helping your dog with their mobility!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Always excellent!

The Dorwest site is very easy to navigate, the products are always excellent quality, and the customer service is second to none. I am always amazed at how quickly my orders are dispatched. My post-lady is always very intrigued when the parcel arrives and I say "It's for the dog!".

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

I was sent an email about a new product…

I was sent an email about a new product that I was interested so I had no hesitation in ordering to try it.
It arrived very promptly, thank you for keeping me up to date

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Julie!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering
Quick delivery
value for money

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Suzanne!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Dog Oral Health

A great range of products, used various toothpastes before for our boy and reading reviews thought I’d give Dorwest a go.
To early to comment on results of products just to say our boy has no problem letting us clean his teeth, so he must like the taste and a very good sized pot, should last a while.
Kept informed of orders progress and delivered in good time.
Packaging could have been better as damaged on delivery to our home.

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Ian!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

All the supplements we haive bought for…

All the supplements we have bought for both our dogs i am sure is giving them a better quality of life

May 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review James!
We are so pleased to hear that our supplements are helping to give your dog a better quality of life!

Beatrice & The Dorwest Team

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